Hillside Practice
Windermere Drive, Skelton in Cleveland, Saltburn BY The Sea, Cleveland, TS12 2TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Receptionists /Telephone Staff
Rated 5 stars out of 5
by Sven Robsson - Posted on 19 July 2024
This morning at 0810 I went into the practice to make a telephone appointment where the receptionist was polite, pleasant and efficient. All of the above are consistently polite,pleasant,courteous,helpful and efficient. This has been my experience over the past 3 years. It is a sad reflection of modern society that some patients are impolite, discourteous and often rude and abusive to them. In the modern world being such is commonplace and there is never any excuse especially when staff are there to help. Many years ago medical receptionists were notorious for being very difficult but this is certainly not so here. Hillside Practice staff are exemplary and should be recognised as such. As regards the GPs, I've just had a good telephone appointment with one of them who was very efficient, listened and understood my symptoms and was patient,kind, caring and reassuring. I respect everybody 💯.
Visited July 2024
Review titled Hillside Practice
Replied on 23 July 2024
Thank you for taking the time to write this review Sven, positive feedback means a lot to the team. I will ensure that it is passed on. Kind Regards Dr Sara Lord Senior Partner
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Review titled Feeling disapointed
Rated 2 stars out of 5
by Anonymous - Posted on 05 July 2024
Just feeling like I wasn’t fully listened to I only contact dr wen needed today I feel even though tried to fully explain my issuse still told to wait longer go back if get worse or if it doesn’t go away yet already explained it’s reacuring illness To me it’s just a delay in treatment
Visited July 2024
Review titled Hillside Practice
Replied on 09 July 2024
Dear Anonymous Thank you for raising your concerns, please contact the practice on 01287 650430 and ask to speak to the Operational Manager who would like to discuss the matter with you. Dr Sara Lord Senior Partner
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Review titled Absolutley shocking
Rated 1 star out of 5
by Charlie - Posted on 09 April 2024
Went in about janurary with a prescription to put in from James Cook Hospital went to get a repeat of it today and they have given me absolutley nothing on from the new perscription this is shocking as i am diabetic and need this to live. It takes too long to even get through to the reception and when you do get through your more likely to get cut off than get to anyone to complain
Visited April 2024
Review titled Hillside Practice
Replied on 22 April 2024
Dear Charlie Thank you for your feedback and for highlighting your issues when trying to obtain your prescription. Please can you contact the practice on 01287 650430, and ask to speak to the Operational Manager who will look at where the process fell down. Dr Sara Lord
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Review titled E Consult
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
In the hope of resolving my issue before the weekend, I submitted an e consult request at 07:23 Thursday morning. I received an email reply late on Thursday afternoon saying I would get a response by 18:30 Friday. Today, Friday I have waited and waited. I received no response by 18:30 on the a mere 35 hours after the request. No courtesy call, no response at all other than the confirmation. The practice closed at 18:00. How poor a service can they provide? A very poor one by my experience. It more than matches their daily 8 am phone debacle. I have tried to do this the practices preferred way, as they certainly give the impression that they don’t want patients in the surgery unless absolutely necessary, and the service received from them is far from satisfactory. Desultory is a fitting word for Hillside Practice, amateur another. What do you have to do to get a satisfactory experience from this practice?
Visited April 2024
Review titled Hillside Practice
Replied on 22 April 2024
Dear Anonymous Thank you for raising your concerns, as you have not supplied any details it makes it really difficult to look into. Please contact the practice on 01287 650430 to discuss this matter with the Operational Manager. Dr Sara Lord
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Review titled Fantastic change for the better
Rated 5 stars out of 5
by Jacqueline shaw - Posted on 13 February 2023
From reception to nursing staff and gps I have been a patient along with my parents and son for over 50 years In the last 2 years a lot of the amazing staff have retired and moved on However they have been replaced by a new team of even more amazing staff including nurses and gps When calling the receptionist they are extremely helpful along with the prescription line and surgery pharmacy This is such a pleasure to be helped by such fantastic caring people A credit to their professions
Visited February 2023
Review titled Hillside Practice
Replied on 02 March 2023
Thank you for taking the time to write this review. It means a lot to our team, particularly after such a difficult and challenging time during the pandemic. We will share your review with all our staff, and we are sure it will be a huge boost to morale. Thank you Dr Sara Lord Senior Partner
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Review titled Awful surgery
Rated 2 stars out of 5
by martin fraser - Posted on 01 March 2023
I am presently in the process of changing to another Doctors surgery as l find the service offered at Hillside inadequate, getting an appointment is near impossible, getting past the receptionist is a battle on its own. l used the E consultant system as l was having severe pain in my right leg from my knee to the top of my thigh, l got a reply saying a Clinician would be in touch by the end of day on the 6th of March l put this this request in on the 22nd of February, l used 111 on line service who advised me to contact my Doctor, l spoke to my local Pharmacist who advised me to contact my doctor to check that it was not a blood clot alas l have to wait nearly two weeks for a reply. l look forward to your reply to my review
Visited January 2023
Review titled Hillside Practice
Replied on 02 March 2023
Thank you for your feedback Mr Fraser, and for highlighting your experience when contacting the practice and of the e-Consult process. We take all patient feedback seriously and we strive for excellence in all that we do. The e-Consults are read on the same day and are allocated an appointment based on appropriate degree of clinical urgency by the symptoms reported. If you feel you cannot wait until the allocated appointment a duty doctor is available every day to deal with clinically urgent matters, please contact the practice on 01287 650430 where a member of our team will assist you. Dr Sara Lord Senior Partner