Hilly Fields Medical Centre (The Lewisham Care Partnership)
172 Adelaide Avenue, London, SE4 1JNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hilly Fields Medical Centre (The Lewisham Care Partnership).
Reviews
-
Review titled Great nurse seen for smear test
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2025
My nurse was absolutely brilliant with me. She gave me advice on my newly diagnosed endometriosis (which she didn’t have to) she was so informative, couldn’t ask for a better nurse. She’s the best thing about this GP surgery. Absolutely amazing nurse, an asset to this practice
Visited March 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2025
Receptionist was so helpful showing me how to complete online form for the same day amazing. This receptionist is always kind and caring.
Visited February 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Brilliant nurse
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
I went for a smear test today and I could not have asked for a nicer, kinder nurse. She was really friendly and reassuring, very thorough making sure that I had a general health check up in addition to the smear test, and also gave me some really helpful advice. I cannot say enough good things about this wonderful woman, she is a huge asset to the surgery
Visited February 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
I had my NHS health check up with a Nurse at Hilly Fields. From check-in to check up, the whole process was incredibly smooth and I received great health guidance from my Nurse as well.
Visited February 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Stella Mathurin - Posted on 24 February 2025
I was seen by a Nurse to review my test results and medication. It was recommended that my meds should change. She explained the reason, all the side effects and how it should be taken. My experience with the Nurse was very pleasant. She had a friendly manner but maintained her professionalism. She answered all the questions I asked. There was some concern regarding my blood pressure so she arranged a telephone appointment for me on Wednesday I left the surgery feeling comfortable and confident what we discussed.
Visited February 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled You cannot book a general appointment or smear test
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2025
I have been trying for days to book a smear test. You only have three options of appointments you can book via Patient Access or the NHS app - two relating to flu jabs, one a COPD etc. appointment. No general appointments or smear tests. When you call during opening hours it says they cannot speak to you and it ends the call. If patients cannot book general appointments and smear tests - you are not providing adequate services. Please explain to me how I can book a general appointment or smear test?
Visited January 2025
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Good quick appointments
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
I have high blood pressure and suffer from migraines.. the doctor listened to me an ran tests and prescribed what medication suited me best.
Visited November 2024
Hilly Fields Medical Centre (The Lewisham Care Partnership) has not yet replied.
-
Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2024
It's very difficult to get an appointment, my phone will not allow me to join the queue at 8am as its too congested. I would like the system to go back to being able to book routine appointments / telephone appointments through the NHS app. It makes you feel like theres no point trying to go as it feels exhausting trying to be seen.
Visited October 2024
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 07 January 2025
Dear Patient, Thank you for sharing your concerns about the appointment booking system. I understand how challenging and frustrating it can be to secure an appointment, and I sincerely apologise for any inconvenience this has caused you. We acknowledge that navigating the system, particularly during peak times, can be difficult. Appointments are released daily at 8am and can be booked via the NHS app. The app displays appointment availability across all five of our sites, regardless of a patient’s registered site, and these appointments are allocated on a first-come, first-served basis. We strongly encourage all patients who are able to take advantage of our online booking facilities for quicker access. It is important to us that you feel supported and confident in accessing the care you need. If you are finding the process exhausting or feel you are not being seen in a timely manner, please do not hesitate to contact the practice directly so we can discuss your concerns further. Thank you for taking the time to bring this issue to our attention. Your feedback is invaluable as we continue to work to improve our services. Kind regards, Complaints Hub The Lewisham Care Partnership
-
Review titled Little chance of seeing a Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2024
Today, I have once again spent over two hours trying to make an appointment and once again, I have failed. I cannot get through by phone. I cannot make an online appointment. I see the practice is taking on new patients. It would be nice if some of their existing patients were actually able to see a Doctor. I have been with the practice for decades and every re-organisation has made it harder to see a Doctor. If Hilly Fields prefers their patients to go to Accident & Emergency instead, they should say so.
Visited October 2024
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 07 January 2025
Dear Patient, Thank you for sharing your concerns, and I am truly sorry to hear about the ongoing difficulties you have faced when trying to book an appointment. I completely understand how frustrating and disheartening this experience must have been, especially given your long-standing history with the practice. Spending hours attempting to book an appointment without success is not the standard of care we aim to provide, and I sincerely apologise for the inconvenience caused. We recognise that our current system has been a source of frustration for many patients, and we are actively working to make improvements. In May 2024, we introduced a new phone system with a callback feature to reduce wait times and allow patients to hold their place in the queue without staying on the line. Additionally, our online system includes a triage form for urgent or same-day needs, which is reviewed by a GP to ensure patients are directed to the most appropriate clinician or service within 24 hours. We appreciate that these systems are not perfect, and your feedback highlights areas where further changes are needed. Regarding your comment about new patients, I understand your concern and assure you that we are equally committed to meeting the needs of our existing patients. We are actively reviewing capacity and working to balance demand to ensure all patients can access the care they require. Your suggestion about communication is noted, and I appreciate your frustration about feeling redirected to other services like Accident & Emergency. Please rest assured that we are here to support you, and if you are unable to book through the usual channels, our care navigators are available to help over the phone or in person. Thank you for your loyalty to the practice over the years. We are committed to addressing these issues and rebuilding your trust. If you would like to discuss this matter further, please do not hesitate to get in touch directly. Kind regards, Complaints Hub The Lewisham Care Partnership
-
Review titled More medication
Rated 5 stars out of 5
by JMD - Posted on 02 August 2024
Great service and was very pleasantly surprised at speed and efficiency of practice and pharmacy. I was prescribed a month of medication by the hospital prior to having a procedure. I got a phone appt easily with a Community pharmacist who spent some time talking me through the tablets and how to take them. The date of the procedure then changed so I needed more tablets which weren't on a 'repeat' prescription. I requested them via the NHS app, explained the issue in the available Comments box and they were approved within hours plus the Community pharmacist phoned me again to check how I was getting on with the medication.
Visited July 2024
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 07 January 2025
Dear Patient, Thank you for taking the time to share your experience with us. I am delighted to hear that you were pleasantly surprised by the speed and efficiency of both our practice and pharmacy. It is wonderful to know that your interactions with the Community Pharmacist were thorough and supportive, particularly in helping you understand your medication and how to take it. I am glad we were able to respond quickly to your request for additional tablets following the change to your procedure date and that the pharmacist followed up to ensure you were managing well with the medication. Feedback like yours is incredibly valuable to our team and serves as a reminder of the positive impact we can have when our processes work well. I will ensure your kind words are shared with the team, as I know they will appreciate hearing about the difference their care and attention have made. Thank you once again for your lovely feedback. Please do not hesitate to reach out if there is anything further we can do to support you. Kind regards, Complaints Hub The Lewisham Care Partnership