Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not a good practice
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
I visited the GP because I was getting blood in cough and while sneezing..and doctor asked me to use paracetamol...before that I was using paracetamol more than 10 days .... Doctor not even prescribed any medicine...even though my situations was much worse . On the same day I went to A&E then doctor immediately gave antibiotics considering my situation. Just because GPs are not doing their job properly this is not first instance multiple times same problem . That why for every problem we are much dependent on A &E services . Instead of Hiyos ,Boots pharmacist are doing best job . I never recommend this practice to anyone. They are simply wasting patients time and energy.
Visited December 2024
Hiyos has not yet replied.
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Review titled Excellent Response
Rated 5 stars out of 5
by Frances McEvoy - Posted on 20 December 2024
I rang at about 9 this morning regarding an item on my repeat prescription. A friendly member of staff gave me a clear explanation and said my prescription would be forwarded to my pharmacy. I was hoping that it would be sent very soon as the Christmas break might delay delivery to me. I need not have worried as at 10:28 I had an email to confirm my prescription had been sent. This is another example of the excellent service I have always received from the staff at FirstCare. To the Practice staff “Seasons Greetings” and all the best for 2025.
Visited December 2024
Hiyos has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Nevin - Posted on 03 December 2024
Today who saw my son gp docter she is good and she is help to explain my son and she requested prescription
Visited November 2024
Review titled Hiyos
Replied on 17 December 2024
Dear Nevin, Thank you for taking the time to leave your feedback. It's very much appreciated! We're glad your son was able to get the help he needed. We hope you'll continue to enjoy being a patient of Hiyos's. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Jacquei - Posted on 09 October 2024
I had a blood test and flu vaccine on Saturday. It was done well and efficiently. I was then contacted on Tuesday morning by text, informing me I needed to get in contact with the doctor as one of my results was abnormal. The doctor was very helpful in explaining my results to me. He stated he would send my some written information, which he did. Overall, I am very happy with the care I received in both instances.
Visited October 2024
Review titled Hiyos
Replied on 11 October 2024
Dear Jacquei Thank you so much for taking the time to leave your feedback. We're so pleased you found the doctor helpful and our service efficient. We hope you continue to have positive experiences with Hiyos! Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Very good practice
Rated 5 stars out of 5
by Alfi - Posted on 21 October 2024
I called on Friday to ask what to do as my baby’s prescribed medication that has been prescribed by the dermatologist had finished. The receptionist was kind enough to tell me that those medications are on my baby’s repeat prescription already and I can access them online! I requested them on Friday evening and got a text now that they are ready! Thank you so much for such a great service.
Visited October 2024
Review titled Hiyos
Replied on 08 November 2024
Dear Alfi Thank you for leaving your feedback. We're so pleased that you were able to make use of our online repeat prescription service. We really try to make it as quick and efficient for our lovely patients as we can, so it's great that it's working for you. We hope you continue to enjoy being a patient at Hiyos. Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I take thyroid medication regularly and was due for a prescription. This is my first GP in the UK and based on the rumors I have heard about NHS in general, being in a queue for everything, I expected a long process and wait for my prescription. But my test was booked on call on the same day, result out in 3 days and discussed on call with a Dr in the same week and prescription with me within 10 days of starting the entire process. The staff are kind and clear in their communication and I love that they book appointments on the same day. Besides they have a lot of initiatives ongoing for everyone to learn something and I am glad to have been registered with them.
Visited September 2024
Review titled Hiyos
Replied on 08 November 2024
Dear patient, many thanks for taking the time to leave your feedback on our services. Welcome to the NHS! Not all the rumours are true... We really try to make our services efficient and quick so that they fit in with our patients' busy lives. It's great to hear you had your prescription and tests dealt with quickly, and yes, you should always be able to get a same day appointment if you need it. We are always working on lots of interesting projects to help our patients, so keep your eyes peeled for what's coming up. Many thanks - from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great Service
Rated 5 stars out of 5
by Caroline K - Posted on 24 September 2024
Today I got results from samples I gave only yesterday. GP called me explaining the situation clearly, & immediately thereafter processed the prescription to my chosen pharmacy. Incredibly helpful & efficient service. Very grateful!
Visited September 2024
Review titled Hiyos
Replied on 07 October 2024
Dear Caroline, Thanks for leaving your feedback. We have worked hard on efficiency of service recently so it's great to hear that your results were dealt with quickly and helpfully. Stay well :-) From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 01 October 2024
I needed an appointment at short notice, and was given one the same day. Thank you to the Doctor- who was attentive, caring, professional and did what she said she would. I am very grateful
Visited September 2024
Review titled Hiyos
Replied on 07 October 2024
Thank you so much for leaving your feedback. We are so pleased that your experience with us was positive! We hope you continue to enjoy being a Hiyos patient :-) Many thanks, your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Worst experience
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2024
I was there at 5am in westminister hospital. After 15 minutes the male nurse called me and took mu details i am 6 weeks pregnant and was having severe pain in my legs it was unbearable. The nurse asked me take my urine sample then I literally waited there for 3 hours in so much pain. Finally i went to the reception and asked her to tell me what they have to do with me. Then after 8 am the doctor called me i were telling him my details and he was smiling jokingly that was so mean.
Visited September 2024
Review titled Hiyos
Replied on 10 September 2024
Many thanks for your comments. We're very sorry to hear that you had a bad experience at the hospital. Please do have a read of the information at this link https://www.chelwest.nhs.uk/your-visit/advice-and-support which has details on how you can share your concerns with the treatment you received there. Many thanks Your Hiyos team
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2024
It was nice experience when I attended the practice for blood tests and other illness. Proactively they booked the session and blood test for me and I got the results next day. Overs it was good experience.
Visited September 2024
Review titled Hiyos
Replied on 19 September 2024
Thank you very much for taking the time to leave your feedback. We have worked hard to make sure our lovely patients have access to quick and efficient tests and results, so it's great to hear that you appreciate it :-) We hope you have more positive experiences with us in the future! Many thanks, from your Hiyos team.