Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hiyos.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
Have been my GP for many years and overall it's a good practice. People are polite and the clinic is well maintained. Today I contacted them for an allergy issue with my nose and they have provided medicines which helped in treatment. There are many doctors here and hence can't give a generic comment on the doctors expertise as I had mixed experiences with some of them. What I don't like is their booking system which is purely over telephone and one need to call between 8am to 10am which is school run period and we will be on hold for 20 mins or more. They should increase the time period or add an extra slot in the evening from 4pm to 5pm which will really help us all. Or introduce online booking for non urgent cases at least.
Visited March 2025
Hiyos has not yet replied.
-
Review titled First Practice
Rated 4 stars out of 5
by Shirley Laycock - Posted on 04 February 2025
The doctor saw me and prescribed antibiotics and was told it is sent to chemist digital y said I needed to wait as it will take an hour. I said no problem will do my shopping and then collect my prescription . An hour later went to collect my prescription and got told nothing has been sent . I walked back to the First practice and was informed that the doctor needs to send it. It took 10 minutes for them to send it to the chemist. I walked to the pharmacy to collect my prescription and then I was told the pharmacy staff are going on a break and I need to come back at 5 pm . That’s one and half hours wasted of my time and not getting my antibiotics because of the First practice didn’t send my prescription. As I patient I respect the doctors and pharmacist roles but to make someone wait that long is outrageous. I had all my shopping frozen food and had to wait another 30 minutes before I could get my antibiotic and then go home . I saw the doctor at 3:10 and still waiting for the pharmacy to open at 5 pm . I won’t get home till 6 pm.
Visited February 2025
Review titled Hiyos
Replied on 10 February 2025
Thank you Shirley, for taking the time to leave your feedback. We're very sorry you've had a frustrating experience with your prescription. We have worked hard to provide a service which prevents our patients waiting too long for their medication, so it's disappointing to hear that something went wrong here. We will be looking at your experience and discussing internally how we can learn from it. Some clinicians see patients but are not able to prescribe and so the prescription must be signed by a different clinician. There should be no delay in doing that, however. We will be reviewing our systems to make sure we can avoid it happening again. We hope you have better experiences in the future with Hiyos. Many thanks, from your Hiyos team.
-
Review titled Polite staff and physicians associate
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2025
For this year 2025 The service is improving for much better.Like most of the staff are polite and today I ve been seen by physicians associate who is polite attentive and I know she is doing all she can ro make me feel at ease.She maintained my privacy and dignity for the procedure she had done for me which I am very thankful.
Visited February 2025
Review titled Hiyos
Replied on 11 February 2025
Many thanks for taking the time to leave your feedback. It's wonderful to hear that you're happy with our service and that you were impressed by our physician associate. We love helping our patients and have a great team! Many thanks and we hope you continue to have positive experiences as a Hiyos patient. From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
-
Review titled Delay in response
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2025
I got the response after 2 days of uploading my hospital letter. , would appreciate quicker response
Visited February 2025
Review titled Hiyos
Replied on 19 March 2025
Hi there, thank you for leaving your feedback. We're sorry to hear you've experienced a delay in your interaction with us - we can see that that was frustrating for you! If you would like us to email your details to manager.hiyos@nhs.net, we'd be happy to investigate what happened. Many thanks From your Hiyos team.
-
Review titled Pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2025
Pharmacist gave me an appointment to review my prescription. He was very helpful and answered my questions in a friendly and professional manner.
Visited February 2025
Review titled Hiyos
Replied on 10 February 2025
Many thanks for leaving your feedback and we're glad you found our pharmacist helpful! We hope you continue to enjoy being a Hiyos patient. Take care, from your Hiyos team.
-
Review titled Wonderful and Happy practice
Rated 5 stars out of 5
by Darryl Dias - Posted on 27 February 2025
This Hiyos practice is the best place to be be when you’re down and unwell. Whenever me and my wife visited we’ve always been treated so well and automatically we feel so good. It starts from the reception to all the staff in there be it the GP or the Doctors. Kudos to the team. We will never want to shift from here. Thank you all. The last time we were there to change our address it was done so quickly and helpful.
Visited February 2025
Review titled Hiyos
Replied on 12 March 2025
Dear Darryl Many thanks for leaving your feedback. It's fantastic to hear that you and your wife are so happy with our service! We hope you continue to have positive experiences and enjoy being a Hiyos patient :-) Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
-
Review titled Worst Experience
by Benyasha Da Costa - Posted on 11 February 2025
After for 1 month tremendous pain I m going tried to call to more information about my referral and once contacted the department I get referral not sent correctly and when call back to advise resend the referral they come again for appt or call tomm in morning to resolve - it sound as thou they making fun of me I can’t help you now but when call in morning tomm - someone going so pain go replies this way tells humanity no longer exist we just case for them
Visited February 2025
Review titled Hiyos
Replied on 12 March 2025
Dear Benyasha, Many thanks for leaving your feedback, it's so important to us to hear what went well from our patients, and what can be improved on. We are very sorry you felt that you weren’t treated well as you should have been by our staff when you called in. We have passed this feedback on and will take a look at how we can improve the way we explain the referral process, to make sure we are clear and helpful. If you would like to talk about your concerns further then of course do email us at manager.hiyos@nhs.net and we can look into your case. In the meantime do take care. Many thanks, from your Hiyos team.
-
Review titled The best practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
I am very delighted with the work of doctors at this GP. So far exert single one of them has been extremely polite, professional and genuinely caring. Just today I had an appointment with one of the practitioners to choose the best contraception method for me. The doctor provided me with all the possible options and information about each of them. I felt truly comfortable to talk to her even though it is a generally a tricky topic to discuss
Visited February 2025
Review titled Hiyos
Replied on 24 February 2025
Many thanks for your feedback. We are so happy you find our staff polite and helpful! It's great that you felt comfortable with us, it's really important that we make you feel at ease so that you can get the best care from us. We hope you continue to have good experiences with Hiyos. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
-
Review titled Doctor was very helpful
Rated 5 stars out of 5
by Velencia D'souza - Posted on 26 February 2025
The doctor who examined me was very helpful and she provided me with all the information with a lot of patience.
Visited February 2025
Review titled Hiyos
Replied on 12 March 2025
Dear Velencia, Thank you very much for taking time to leave your feedback. It's great to hear that you found the doctor you saw helpful. We hope you continue to have positive experiences! Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Really great service. Every time when I need help hiyos practice was so quick in response and offering appointments (if required). Thank you so much team hiyos.
Visited January 2025
Review titled Hiyos
Replied on 03 February 2025
Thank you for your feedback. It's great to hear that you are finding our services efficient and quick. We hope you continue to enjoy being a Hiyos patient! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos