Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I order my prescription regularly & always get in time. I had some problem with prescription last time and I was dealt with very nicely and explained the reason. Our surgery is very good & all staff & clinicians along with nurses are very polite,helpful &supportive.
Visited August 2023
Review titled Hiyos
Replied on 25 August 2023
Thank you so much for your review, it's very much appreciated. We're so glad you've had a good experience with our staff. We try hard to provide a supportive service and in particular a quick and efficient prescription service. We hope you'll continue to have good experiences with Hiyos! From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Impressive service
Rated 5 stars out of 5
by Darryl Dias - Posted on 26 July 2023
Every time I make a call for inquiries all my problems are sorted and I’m super happy with their service.
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Darryl, many thanks for your comment. It's great to hear that you're happy with our services! We wish you all the best and hope that you continue to be a happy patient :-) Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Medium Practice
Rated 3 stars out of 5
by Singrid - Posted on 18 July 2023
There is an app to facilitate the patient's request, but it is not possible to schedule an appointment. Also unfortunately, when I asked to have blood tests done to see if I'm in good health, the GP informed me that he wouldn't give them to me because I was fine. In other words, do not exercise a precaution.
Visited July 2023
Review titled Hiyos
Replied on 21 September 2023
Dear Singrid, Thank you for leaving your feedback and sorry you haven't had a very positive experience with us. We don't routinely do blood test for patients who are well and don't have any symptoms or concerns. We do however invite patients in for an NHS health check when they turn 40 - this will include a blood test. If you are over 40 and haven't had your free NHS health check then do let us know and we can arrange it. In the meantime take care of yourself and we wish you all the best. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Trying to solve on phone call
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I tried to explain my health conditions and asking for appointments. But they are not giving any appointments by saying we sent you the link, gone through it, we sent the medicine to pharmacy collect it. Without checking, based on few questions they come to conclusion that I have that problem.
Visited July 2023
Review titled Hiyos
Replied on 21 September 2023
Many thanks for leaving your feedback. We're sorry to hear you aren't happy at the moment. If you would like us to investigate further into any part of your experience, do email us at manager.hiyos@nhs.net with some more details and we can try to help further. Many thanks and take care, from your Hiyos team
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Review titled Not brilliant
Rated 3 stars out of 5
by Caroline Green - Posted on 21 July 2023
Too many mistakes are made regarding prescriptions. My prescriptions keep getting sent to the wrong pharmacy. Too short a time to speak on phone to GP. Always a long queue to on phone to speak to a dr. Not very satisfactory since Covid 19
Visited July 2023
Review titled Hiyos
Replied on 21 September 2023
Dear Caroline, Thank you for leaving your feedback. We're sorry that mistakes have been made regarding your prescriptions - if you would like us to look further into this for you, please do email manager.hiyos@nhs.net. As for telephone waiting times, we are aware this can be an issue and are trying to do our best to improve the situation for all of our patients. We receive in excess of 300 phonecalls every morning and do our best to get everyone the same-day advice or appointments that they need. We will continue to work on this and hopefully in the future you will be more satisfied with our services. Many thanks, from your team at Hiyos.
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Review titled Excellent work
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
I called at 8am this morning I was given an appointment for 8.30am Saw a Dr and I was satisfied with the meeting and get a good dialogue with the Dr and the response and swift appointment together with the prescription and referral where a top notch and also satisfied with the very friendly and calm atmosphere of the GP surgery
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Many thanks for leaving your review. It sounds like you had just the sort of experience we strive for all our patients to receive, which is fantastic! We work very hard to try to give all our patients a quick and efficient service, from start to finish. Sometimes it's not easy to keep a calm atmosphere when we're so busy, so we're glad our hard work is paying off. We hope your next experience with us will be just as successful. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Quick and efficient response
Rated 5 stars out of 5
by Jacquei Scott - Posted on 18 July 2023
I sent my GP a text via our Systmonline app requesting a repeat prescription for my inhaler on Sunday 7pm. I knew it wouldn't be seen or acted upon until Monday morning. On Tuesday 8.30am I received an email alert stating my prescription had been ordered, and could be collected from my pharmacy. This was very quick and efficient, and I'm very grateful to my doctor for their promptness in facilitating me being able to obtain my medication in a timely fashion.
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Jacquei, thank you so much for your feedback. Fantastic that we were able to help you with your medication quickly. Using the online system really does make things quicker and easier for our patients, especially when requesting repeat prescriptions. We hope you continue to receive a quick and painless service! Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great
Rated 4 stars out of 5
by Mateo - Posted on 05 July 2024
Great service and so helpful, people working there is really nice, I really appreciate thei time for me and the help that they provided me
Visited July 2023
Review titled Hiyos
Replied on 08 July 2024
Dear Mateo Thanks for taking the time to leave your feedback. We're delighted you're happy with our services and our lovely team! We hope you have many more positive experiences with Hiyos. Many thanks Your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled There when I need them
Rated 5 stars out of 5
by Casey Turner - Posted on 20 July 2023
I didn’t have a good GP growing up, so when I decided to change I looked for one that I thought would be there when I needed them and that is what I found with HiYOS (Firstcare). I appreciate that they are open for appointments on weekends and open later than other GPs. They take my asthma and mental health very seriously, getting in touch for regular check ups. Whenever I go in for appointments I always feel as though the person seeing me actually cares, which is really important to me. I’ve never left feeling as though I was not heard or believed, or even laughed out of the room when presenting a possible idea for what I’m experiencing (which has happened at my childhood GP surgery). I appreciate the way they’ve adapted post COVID, as it’s had a knock on effect to everything in the NHS. They have managed to work out a way where they utilise modern technology in a way that doesn’t feel cool, clinical and removed. I can now send in pictures of my physical ailment, to which they look at and send out the prescription if that’s what’s necessary, along with a message to my phone to explain their decision. If it’s something they cannot handle in this way then they’re quick to get you in in person to take care of the problem. I really appreciate all the hard work you do HiYOS, thank you and keep up the good work. I would highly recommend this GP.
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Casey, Firstly, thank you so much for taking the time out of your day to write such a lovely review. Such detailed feedback is invaluable to us, it helps us understand what we're doing well and what we could do better. It's wonderful to hear that you feel valued as a patient, because all our staff at Hiyos really do care about our lovely patients. We have had to adapt a lot since Covid, and the most important part of that has been to listen to our patients and what they need and what they want. We continue to do this with regular surveys and we really appreciate it when patients tell us how we're doing - good or bad! We will continue to listen to you, and to tailor our services to suit you . In the meantime please let us know whenever you like how we're doing and what we can improve on. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
GP service has significantly improved from what it was couple of years ago. I am happy to be with this surgery.
Visited June 2023
Review titled Hiyos
Replied on 02 August 2023
Many thanks for taking the time to leave your feedback. Hiyos has worked really hard over the past few years to improve its efficiency and to listen to what our patients really want and need. It's fantastic to hear that the improvements we feel we've made are noticed by our lovely patients. We hope that you continue to enjoy being a Hiyos patient and please rest assured that we will continue to find ways to improve our service. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos