Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could be better
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2023
The services provided are not bad, responsive and helpful. However, the booking procedure does not meet patients' expectations. The only way to book an appointment is by calling the practice between 8 am and 10 am in the morning, which often results in long waiting times of up to 25 callers in a queue. It can take more than 2 hours just to request an appointment, and then patients are advised that a doctor will call them back later, so they must keep themselves available to answer the call. This process is a waste of time. Although the practice answers calls throughout the day, they only advise callers to call back between 8-10 the next day. An online booking system would be more convenient and transparent. I have tried to call in the morning several times but decided to give up due to long waiting periods.
Visited March 2023
Review titled Hiyos
Replied on 07 June 2023
Dear patient, Many thanks for leaving your feedback which is so important and useful to us. At the moment, the vast majority of our patients receive direct advice from a clinician, or a face to face appointment if appropriate, if they call between 8 and 10am. We can have upwards of 300 calls daily during that period, but we do our best to provide access to our clinicians on the same day through this process. We do also have an online messaging system is generally found to be very efficient and if a patient clearly requires an urgent appointment we try our best to accommodate. However we are aware that waits can be too long in the morning as demand is so high, so we are working on alternative solutions that give the best and quickest access to the largest number of patients. We will give updates via our social media and website on improvements we make to the appointment booking service, so please follow us: www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Many thanks, from your Hiyos team :-)
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Review titled Great Practice
Rated 5 stars out of 5
by Abhishek Verma - Posted on 06 February 2023
Whenever I have approached the practice for any health concerns, have got due attention and have been listened patiently. Got immediate appointment where required and referred to specialists as appropriate. I thank you for all the support that me and my family have been getting from this practice. Great Doctors and support staff. Many Thanks
Visited February 2023
Review titled Hiyos
Replied on 17 February 2023
Thank you Abhishek! Your comments are greatly appreciated. We feel it's so important for our staff - both clinicians and administrative - to be great listeners - so it's nice to hear that our patients feel the same. We will continue to look after you and your family :-) Thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2023
Good practice and attentive staff. They frequently ask for feedback via surveys. Id appreciate if the repeat prescription time was extended to all day and perhaps for mornings into Saturday. The current limit of weekdays and only between 8-10 is feels like limited option. Otherwise all good so far
Visited February 2023
Review titled Hiyos
Replied on 09 March 2023
Many thanks for your feedback - we do often ask for feedback through surveys as it's so valuable to us to hear what our patients think so we can improve our services. Did you know that you can request your prescription online through your online account? That can be done any time of the day, so you may find it more convenient. Prescriptions may take 2 working days to come through if you request online. Phoning between 8-10 will be quicker as a clinician approves the request there and then. Hopefully that will give you more flexibility - if you need help with your online account do contact us and we can help with that too. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 4 stars out of 5
by Romaissaa - Posted on 08 February 2023
Good doctor advise Iliked How the doctor listened to me and professionally assessed the problem
Visited February 2023
Review titled Hiyos
Replied on 17 February 2023
Many thanks, Romaissaa, for your lovely feedback. We really appreciate hearing that our clinicians are good listeners, as it's so important. We'll pass your feedback on to the doctor you saw and we hope you continue to have good experiences! Thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Not good service
Rated 1 star out of 5
by Anas - Posted on 15 February 2023
I requested a doctor appointment. But they called me on phone and gave prescription. It is very bad service that a patient cannot see the doctor directly and discuss about the situation. Last 2 years. I have very bad experience from NHS.
Visited February 2023
Review titled Hiyos
Replied on 09 March 2023
Dear Anas We're sorry to hear that you were unhappy about your recent experience - and thank you for your feedback. There are times when our clinicians are able to assess your position and manage the consultation over the phone, but they will always see you face to face if they feel it's necessary. If you have further concerns about your experience, then do feel free to write to us at manager.hiyos@nhs.net to give us more details, but in the meantime we hope you stay well and have positive experiences with us in the future. Many thanks, your Hiyos team.
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Review titled Wonderful lady
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2023
The woman who I saw today regarding my boil issue was wonderful, she was welcoming and reassuring and very thorough in her work, she gave me antibiotics and reassured me that I'd be able to resolve another medical issue that I was recently diagnosed with, such a sweet woman and I'm so grateful for her kindness
Visited January 2023
Review titled Hiyos
Replied on 17 February 2023
Thanks for taking a moment to write down your thoughts. We really appreciate feedback and it's so nice to hear you had such a successful appointment. Our staff love helping our patients and try their best to get the right outcome for them. We hope you continue to have positive experiences with us! Many thanks, your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great GP doctors, nurses and administrators
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Very polite staff and helpful. Medical advice available online and face to face managed to be seen on book an appointment within two days as it wasn’t an urgent case.
Visited January 2023
Review titled Hiyos
Replied on 17 February 2023
Thank you very much for your feedback. We're very glad to hear that you find our staff helpful and polite. We feel we have a really good team that loves to help our patients. We hope you continue to have good experiences with us and enjoy being our patient! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Maria Adosidou - Posted on 30 January 2023
The clinician was very patient , listens and very polite. Explained my condition. Did not rush me, Took her time to listen to what I was saying.
Visited January 2023
Review titled Hiyos
Replied on 17 February 2023
Dear Maria Thank your for taking the time to leave your feedback. Great to hear that you found our clinician patient and polite. We pride ourselves on having a great team which really places value on listening to patients. We hope that you continue to enjoy being our patient! Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
Prompt service .. Appointment’s are booked early most of the times . Just that the doctor changes frequently, hence no assurity that you will meet the same gp during follow up . Hence the case history needs to be repeated with every gp .
Visited January 2023
Review titled Hiyos
Replied on 17 February 2023
Many thanks for your feedback. It's great to hear you feel our service is prompt and that you have been able to get quick appointments. Unfortunately it's hard to ensure our patients see the same clinician each time, while retaining the high level of access to help that our patients expect and deserve. Sometimes you will need to see different clinicians, but please rest assured that every clinician has your full notes and checks your history to make sure everything is covered. We hope you continue to have good experiences with us and enjoy being our patient. Many thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
Wonderful services and counseling is very appropriate. All doctors are very polite and kind. Getting appointment easily.
Visited January 2023
Review titled Hiyos
Replied on 17 February 2023
Many thanks for your feedback. It's fantastic to hear such lovely comments. We hope you continue to enjoy our services! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos