Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled There when I need them
Rated 5 stars out of 5
by Casey Turner - Posted on 20 July 2023
I didn’t have a good GP growing up, so when I decided to change I looked for one that I thought would be there when I needed them and that is what I found with HiYOS (Firstcare). I appreciate that they are open for appointments on weekends and open later than other GPs. They take my asthma and mental health very seriously, getting in touch for regular check ups. Whenever I go in for appointments I always feel as though the person seeing me actually cares, which is really important to me. I’ve never left feeling as though I was not heard or believed, or even laughed out of the room when presenting a possible idea for what I’m experiencing (which has happened at my childhood GP surgery). I appreciate the way they’ve adapted post COVID, as it’s had a knock on effect to everything in the NHS. They have managed to work out a way where they utilise modern technology in a way that doesn’t feel cool, clinical and removed. I can now send in pictures of my physical ailment, to which they look at and send out the prescription if that’s what’s necessary, along with a message to my phone to explain their decision. If it’s something they cannot handle in this way then they’re quick to get you in in person to take care of the problem. I really appreciate all the hard work you do HiYOS, thank you and keep up the good work. I would highly recommend this GP.
Visited July 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Casey, Firstly, thank you so much for taking the time out of your day to write such a lovely review. Such detailed feedback is invaluable to us, it helps us understand what we're doing well and what we could do better. It's wonderful to hear that you feel valued as a patient, because all our staff at Hiyos really do care about our lovely patients. We have had to adapt a lot since Covid, and the most important part of that has been to listen to our patients and what they need and what they want. We continue to do this with regular surveys and we really appreciate it when patients tell us how we're doing - good or bad! We will continue to listen to you, and to tailor our services to suit you . In the meantime please let us know whenever you like how we're doing and what we can improve on. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
GP service has significantly improved from what it was couple of years ago. I am happy to be with this surgery.
Visited June 2023
Review titled Hiyos
Replied on 02 August 2023
Many thanks for taking the time to leave your feedback. Hiyos has worked really hard over the past few years to improve its efficiency and to listen to what our patients really want and need. It's fantastic to hear that the improvements we feel we've made are noticed by our lovely patients. We hope that you continue to enjoy being a Hiyos patient and please rest assured that we will continue to find ways to improve our service. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I really appreciate them always get appointment on the same day and good & quick treatment services.
Visited June 2023
Review titled Hiyos
Replied on 07 June 2023
Dear patient, thank you very much for the feedback. It's great to hear that we're meeting your expectations. It's important to offer a quick and efficient service these days as everything else in life is at our fingertips! We'll try to keep it up. All the best, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Manju Sharma - Posted on 13 July 2023
Doctor's and staff are very helpful. They look after their patients and keep in touch for regular check ups. Would recommend them to anyone. Thanks
Visited June 2023
Review titled Hiyos
Replied on 02 August 2023
Dear Manju, Thank you so much for leaving your feedback. We're so glad you would recommend us to others. Our staff pride themselves on their relationship with patients, as we realise that in this day and age where life is so busy, proactivity is key! We hope you continue to enjoy our services and wish you well. Thank you, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and also our website, www.hiyos.org, where you will find heaps of interesting information and articles, and details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 1 star out of 5
by Victor Todirica - Posted on 11 January 2024
Very good gp and short time for the appointment very nice person and very profesional and good health and safety
Visited May 2023
Review titled Hiyos
Replied on 27 February 2024
Dear Victor Thanks for leaving us your feedback, which is so valuable to us. Fantastic that you didn't have to wait long and that you were happy with the clinician that you saw. We are always working on ways to improve our services for our patients - making them more efficient, and easier to use. Hopefully you'll have many more positive experiences in the future. Thanks, from your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
I am really delighted with swift service of NHS, my sincere best wishes & thanks to the entire NHS team and i would appreciate if they reduce the waiting time in every department in NHS hospitals, specially to the critical / chronic cases which suppose to handle on priority basis.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear patient, thanks for the feedback and for the kind comments. In fact the government has just launched a new service called Patient Choice, which will allow patients to have much more choice on where and when they are seen, when they're referred to hospital. Hopefully it will even out the capacity across hospitals and thereby reduce waiting times! We have more information on Patient Choice on our social media channels so check them out below: www.tiktok.com/@nhshiyos www.instagram.com/nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Many thanks, from your Hiyos team :-)
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Review titled Worst Practice
Rated 1 star out of 5
by Simpson Srinath - Posted on 19 May 2023
i had a very bad experiences with this practice. my child had few skin issues, we called many times to get the appointment, they just kept rejected. then they asked to send the picture, they dont even care.never gave the appointments till date. second incident was for myself, i had a very low vit-D and high cholestrol levels. i need to do one blood test to check for my sugar levels and vit-d. but they directly rejected and said , if u r not well , visit a&e. how can you say , by talking to a person if his cholestrol, vit-d is fine withoutout doing tests. really a terrible practice. i am not sure how nhs allows these gp's to function.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Simpson, thanks for leaving your feedback. We are sorry to hear you have had a bad experience with us, and would like to investigate it fully. Please do email us at manager.hiyos@nhs.net with your date of birth and full name so that we can look into this further and get back to you. Many thanks, from your Hiyos team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Frances McEvoy - Posted on 31 May 2023
My latest prescription request was dealt with speedily. I can always rely on the practice to deliver excellent service. Thank you.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Frances, many thanks for your feedback. We're so glad to hear that you're enjoying our services and that you got your prescription quickly. We know how busy our patients are and that access to their medication should be at their fingertips, just as everything else these days is! Stay well :-) From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Reliable Practice
Rated 5 stars out of 5
by Gema Rodrigues - Posted on 03 June 2023
The GP was quick to respond back to an issue I had with my face and neck pigmentation. I have always found the GP, Clinicians and the reception staff very kind, polite and helpful. Keep up the good work.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Gema Thanks for another nice bit of feedback. We're very happy in particular that you have found our staff kind and polite. Respecting our patients and each other is something we consider vital in our jobs. We will make sure the feedback is passed on to all the staff who dealt with you recently. Many thanks, from your Hiyos team.
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Review titled Very responsive practice
Rated 5 stars out of 5
by YEPD - Posted on 31 May 2023
I've been very pleased to have a telephone discussion with the pharmacist regarding my medication, he has been very responsive and helpful. I am very grateful to everyone at the surgery for being so efficient with the supply of my repeat prescriptions. Thankyou.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear YEPD, thank you for your feedback, which we will pass on to the pharmacist in question. We are fortunate to work with some fabulous people who can all help our patients in different ways. We have tried to make our prescription service as efficient and quick as possible recently so it's great to hear that our lovely patients are noticing. We hope you continue to have good experiences with us. Many thanks, from our Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos