Hodgson Medical Practice
Hodgson Avenue, Peterborough, PE4 5EGContact details and opening times
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Reviews
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2024
It's impossible to get a non-urgent appointment or to actually see a GP. They have a half-hour window online to try and book an appointment, if you miss that appointment you have to wait another day. This makes sense for same day appointments but even if you are successful getting online, its often weeks before you even get a phonecall to discuss. I'm on long term medication but because i need to supply a blood pressure reading every couple of months they won't make my medication availble as a repeat.
Visited November 2024
Review titled Hodgson Medical Practice
Replied on 11 December 2024
Dear patient, Thank you for taking the time to post your review. I can read your clear frustration here. I am sorry that you have encountered issues with submitting an online request to the practice and I do hope this explanation is helpful in understanding why this happened for you. Our online clinical request system is open every weekday morning from 8.30am until the number of clinical requests we can safely manage on any particular day is reached, then the clinical request system automatically suspends itself until the next working day. We have to operate a safe service for our patients, so we are not in a position to simply allow the online clinical requests to keep coming into the practice indefinitely if we do not have the clinical resources to triage each individual request. The daily limit to the number of clinical requests we can deal with is a dynamic number, not limited by a timeframe, which is set each day completely dependent upon the number of clinical staff we have working and the number of appointments’ they have available to book on any given day. We utilise a mixture of some book into the future appointments (such as the one you have been given) and some which are booked the same day, these are for the more urgent clinical requests that need dealing with more acutely. Of course, we never know how many clinical requests are going to come our way on any given day but it is true that some days the ‘cap’ on the clinical requests is reached earlier than on other days, this completely depends on the number of patients who make a request that day versus, the amount of clinical capacity (appointment slots) we have to offer. With regard to your medication - certain medicines need strict monitoring and careful prescribing to keep patients safe. You can request medication via the administration online route (not clinical) and the administration online portal is open 24 hours a day, 7 days a week. I hope this explanation is helpful. Nene Valley Hodgson Medical Practice Mangement Team