Holderness Health - Hedon Group Practice
Market Hill House, 4 Market Hill, Hedon, Yorkshire(East Riding), HU12 8JDContact details and opening times
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Reviews
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Review titled Very poor patient care!
Rated 1 star out of 5
by vicky - Posted on 30 January 2023
Not a "regular" patient, last medical appointment i required was some years ago. Very shocked and disgusted to be told I haven't been ill long enough to warrant an appointment. I didn't realise you had to be ill for a minimum time before it's deemed an illness? If there were other surgeries near where i lived i would certainly transfer, these have been shocking since they merged - pure greed at the heart of it not peoples health & wellbeing!!
Visited January 2023
Review titled Holderness Health - Hedon Group Practice
Replied on 30 January 2023
Thank you for taking the time to provide your feedback although we're sorry to hear that you are not satisfied with the service you have received. Due to unprecedented demand we have to have a system in place to ensure that we can offer those patients who have an urgent need for an appointment each day. Those patients with routine medical problems are offered our next available appointment which could be upto 3 weeks ahead. Without knowing details of why you have requested an appointment it is impossible to say whether you should or shouldn't have been offered one. I would like to reassure you that we always put patients health and wellbeing at the heart of everything we do and we take all feedback seriously. If you are able to email our Feedback email address we will look into these issues and try to resolve any dissatisfaction or explain the advice you have been given. You can email us on: nyhicb-ery.feedback.holdernesshealth@nhs.net Thank you