Hollies Medical Centre
Hollies Road, Halewood Vlge, Liverpool, Merseyside, L26 0THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hollies Medical Centre.
Reviews
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Review titled Fantastic practice brilliant doctor
Rated 5 stars out of 5
by Kenneth dever - Posted on 25 October 2023
Went to make appointment was seen to by reception got my appointment for same day at 9.35 was called in to see doctor on time doctor let me tell him what was wrong with me took my blood pressure and made appointments with hospital he was very polite all I can say keep up with the fantastic service you provide the community
Visited October 2023
Review titled Hollies Medical Centre
Replied on 27 October 2023
Dear Kenneth, thank you for taking the time to post your review of your recent experience with the practice. Your review has been shared with the Hollies Team Jayne Birkett - Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Peter Hulley - Posted on 25 October 2023
1 week after having blood tests I was contacted to have a face to face meeting with a Doctor, was told results, everything ok apart from slightly elevated pancreas figure, within a few hours I had an appointment for MRI scan in 7 days
Visited October 2023
Review titled Hollies Medical Centre
Replied on 27 October 2023
Dear Peter Thank you for your review, we are happy that your recent experience was positive. Your review has been shared with the Hollies Team Jayne Birkett - Practice Manager
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Review titled Great Local Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
Very busy but always helpful. Reception staff under constant pressure but always seem to cope well. Great GP's
Visited October 2023
Review titled Hollies Medical Centre
Replied on 27 October 2023
Dear Patient Thank you for taking the time to leave your review which has been shared with the Hollies Team Jayne Birkett - Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Always doing their best to accommodate when needing appointment etc. Staff always pleasant x helpful when dealing with you. Also doctors x nurses have time for you when dealing with your medical problem
Visited July 2023
Review titled Hollies Medical Centre
Replied on 14 July 2023
Dear Patient Thank you for taking the time to leave a positive review of the practice Jayne Birkett - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Neil Riley - Posted on 11 July 2023
Seen the doctor today the best GP I’ve seen in a long time very helpful to my needs very pleasant experience all round
Visited July 2023
Review titled Hollies Medical Centre
Replied on 14 July 2023
Dear Neil Thank you for your positive review of your recent experience Jayne Birkett - Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Called up this morning and managed to get an appointment straight away. Dr very professional and approachable. P
Visited June 2023
Review titled Hollies Medical Centre
Replied on 12 June 2023
Dear Patient, thank you for taking the time to share your recent experience and leave a positive review Your review has been shared with the team Jayne Birkett - Practice Manager
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Review titled Great patient service
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Gp was on time for my appointment. Professional for nature of my appointment and medication and treatment plan given. My notes were also reviewed and sent for bloods also. Overall a very efficient service given and would recommend to others.
Visited June 2023
Review titled Hollies Medical Centre
Replied on 12 June 2023
Dear Patient, thank you for taking the time to leave a positive review Your review has been shared with the team Jayne Birkett - Practice Manager
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
You are told you can't get an appointment or a phone consultation, you just have to phone at 8am. The lines are constantly engaged, and when you get through there are no appointments, there is no way to do anything on line in terms of outlining symptoms to get a prescription, all the staff say is go to A and E or the walk in centre. Dreadful.
Visited March 2023
Review titled Hollies Medical Centre
Replied on 28 March 2023
Dear Patient, I am sorry that you are dissatisfied with the appointment system and the phone lines being constantly engaged, the call volumes at 8am are excessive and we have staff answering calls constantly. We have re-introduced online consultations that you can access via the practice website. Such consultations are triaged by the GP’s at the practice and offer patients an alternative option to calling at 8am. I am disappointed that you claim that the staff tell you to go to A& E or the Walk in Centre when we have a number of alternative services working alongside the Practice such as Extended Access. As you have remained anonymous I would be more than happy to discuss your concerns further should you wish to contact me at the Practice Jayne Birkett – Practice Manager
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Review titled inaccessible service
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
The appointment system just does not work for people who work. I have phoned on a number of occasions at 8am during school holidays, to wait up to 45 mins to get through, to then be told no appointments left, and to call again tomorrow. As my issue is not urgent, I tried calling mid morning, hoping to get a telephone appointment, however was again told no appointments left, and to call again after the weekend. The problem is I have to be in work for 9am, but have to do the school run beforehand, leaving your appointment system inaccessible to myself. I honestly wish I had stayed with my previous GP and will be considering changing my GP practice again, as for the past year I have been going to the local walk-in centre to be seen.
Visited February 2023
Review titled Hollies Medical Centre
Replied on 28 March 2023
Dear Patient, I am sorry that you have experienced issues with the appointment system. We have now introduced Patchs which allows you to contact the practice online via the website, we hope that this will offer patients an alternative to ringing the practice. We also have pre-bookable appointments to allow patients to book in advance. Unfortunately, you have remained anonymous so I cannot contact you, however, should you wish to discuss your concerns further then please do not hesitate to contact me at the practice Jayne Birkett – Practice Manager
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Review titled Wonderful, professional practice
Rated 5 stars out of 5
by Paul Forester - Posted on 12 November 2022
Early September after 3 weeks of coughing advised by local pharmacist to see my GP. Phoned Practice @ 8am the following day. Provided with a GP appointment for later that morning. GP diagnosed chest infection and prescribed antibiotics. From arriving at the practice & seeing the GP the support, assistance and care I received was exemplary. I was also advised to attend Garston Walk-in clinic for a chest x-Ray. I attended Garston the following day, arriving at 10.27 and left @ 10.36 having completed the chest X-ray. Two weeks later and spoke to the Practice nurse-practioner to discuss x-Ray results and I was advised To undertake respiratory/ lung function tests and this was duly arranged. The process to ensure a complete and thorough review of my case was not only comforting but utterly professional. On 10th November I attended the Bluebell Centre in Huyton and underwent the prescribed Spirometry and FeNO testing. The results were excellent and once again demonstrated the complete care provided by the NHS in so many areas. Everyone I’ve dealt with at the Hollies Medical centre, Garston Health Centre and the Bluebell Pcrc have been utterly brilliant. The whole process was seamless and the integrated working of Practice, Knowsley Respiratory Service, Garston Walk-In demonstrates how well the NHS and its systems can operate. More importantly are the staff who undertake all these functions. They have been brilliant and I am so thankful for their hard work, diligence and care
Visited September 2022
Review titled Hollies Medical Centre
Replied on 14 November 2022
Thank you, Paul, for sharing your positive recent experience. I have shared your comments with the team at the Hollies - Jayne Birkett Practice Manager