Hollies Medical Centre
20 St. Andrews Road, Sheffield, South Yorkshire, S11 9ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Advice from pharmacist
Rated 3 stars out of 5
by Diana Charles - Posted on 16 July 2024
Good. My questions were answered and relevant information given to me. A plan was made for further discussion.
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled Great pharmacist, unwieldy review process
Rated 5 stars out of 5
by Kate Devlin - Posted on 23 July 2024
One of the pharmacists phoned me, as arranged yesterday morning. Briefly he was extremely helpful, didn't try to rush me and answered all my questions fully and clearly. He undertook to chase something up for me and I have every confidence he will have followed through. Overall a very positive exercise. He has excellent communication skills.
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled Top class service from GP.
Rated 5 stars out of 5
by Joe - Posted on 18 July 2024
Sought an appointment online at 8am. Reply within 10 mins for a same day appointment. Top class consultation with a friendly and good humoured GP.
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
Had an appointment yesterday and the doctor was amazing. He listened intently to everything I had to say and was very helpful in every way. Couldn't ask for a better experience.
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled Very good pharmacy care.
Rated 4 stars out of 5
by Bill - Posted on 11 July 2024
I have received a number of calls from the pharmacy at the practice. This has been to review how my medication was dealing with my medical problems. The calls have been very reassuring and the pharmacist has really listened to my concerns and made positive suggestions about my treatment.
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Helen - Posted on 11 July 2024
It was easy to make an appointment. I was seen on the same day and the Dr was thorough in his approach
Visited July 2024
Hollies Medical Centre has not yet replied.
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Review titled The medical staff are great, less so the non-medical staff
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2024
I understand that the front facing staff are the first point of contact for the surgery and therefore, recieve the bulk of any ire that comes through the door, but, I have to criticise how they handle the front desk. I understand jobs like theirs are often underpaid and overworked, and it's difficult to act with passion under those circumstances. However, the way I was handled on entry was a bit jarring. I was not "recieved" at all. It wasn't clear I was even at the reception. Just completely blanked by the staff on arrival, I try to tilt my head and get someone's eye contact and I get something like "just wait there, we will be with you soon" in a pretty grumpy tone, like I'm the inconvenience. It's quite clear the reception staff have a script they are running (which is fine) with the robotic "hi, can I help?" that eventually arrived, I just don't understand why "hi there, bear with me I'll be with you soon" isn't a part of the script. There's no queuing system so you're just stood there like a lemon in the small reception area lording over some people tapping away at computers not paying a blind bit of notice to you. It's rude! It ultimately doesn't matter, I'm assuming the reception staff aren't paid enough to care about everyone that walks through the door, my point is that it was a flaw what was an incredibly caring and thorough experience by the medical staff. That's my honest feedback. Maybe pay your admin staff a bit more and give them less work, because clearly they aren't having fun down there...
Visited June 2024
Hollies Medical Centre has not yet replied.
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Review titled Great and accommodating practice
Rated 5 stars out of 5
by Se Frances - Posted on 21 June 2024
I submitted an online request for a phone appointment to get some antibiotics, however was informed that I would have to visit the pharmacy in person as due to the lack of appointments and the pressure staff were under, they were now able to refer patients to the pharmacy first system. However, I was unable attend due to work commitments and having an upcoming trip, which I was worried about given the discomfort I was in. However, once I let the GP practice know I wasn't going to be able to, one of the doctors called me and was able to make an exception, carried out my consultation over the phone, was incredibly kind and understanding and ensured I was able to get my antibiotics. Thank you for taking the time to do this and it is very much appreciated!
Visited June 2024
Hollies Medical Centre has not yet replied.
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Review titled Good Listener
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
The doctor was understanding and compassionate. The doctor is proactive in finding solutions to my medical problems. On this occasion I was listened to and suitable treatment was offered. I found the experience to be positive and was happy.
Visited June 2024
Hollies Medical Centre has not yet replied.
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Review titled Dependable care
Rated 5 stars out of 5
by Richard Carwardine - Posted on 04 June 2024
As with all my face to face appointments at the Hollies my most recent, for an injection, left me grateful for the professional care of the GPs at the practice. Thank you.
Visited June 2024
Hollies Medical Centre has not yet replied.