Hollies Practice
Tamworth Health Centre, Upper Gungate, Tamworth, Staffordshire, B79 7EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2025
I sent a request for a referral letter from my GP for me to use my private healthcare provider. I have now missed my appointment as a result of not receiving the letter in time. I have rearranged appointment and sent a follow up request to hollies medical practice and called them today where my doctors surgery has now said that it’s with the GP as of a week ago and they can’t state how long it’s going to take which is not acceptable. Surely GPs have administration times build into their week and it shouldn’t take a week to write a referral letter. Especially when I am not booking an appointment to get this letter written and I am trying to save the nhs by going private. No email to make a complaint either . No ownership or accountability
Visited February 2025
Review titled Hollies Practice
Replied on 17 February 2025
Dear Commentator Thank you for your feedback following your recent experience with the Practice. To enable us to investigate and respond to your individual concerns we require specific patient information. To ensure confidentiality, we kindly ask that you contact the Practice directly via our website: https://holliesmedical.co.uk/services/managing-your-health-online/online-forms/contact-the-practice/ A letter for a private referral is considered private work. If a patient requests a referral to a private healthcare provider, it is typically considered outside the scope of NHS work, and the Practice may charge a fee for this service. Our primary commitment is to provide NHS services to our patients, ensuring that everyone receives the necessary medical care in a timely manner. NHS appointment slots are specifically allocated for NHS-funded healthcare services and are not intended for private work. We understand that timely completion of private work is important to our patients, and we strive to provide efficient services to all our patients. However, please note that private work is conducted alongside our NHS commitments, which must remain our priority to ensure that all patients receive necessary medical care. Private work such as a referral letter to a private healthcare provider requires separate arrangements outside of NHS appointment times. This ensures that NHS resources are used appropriately and that all patients have fair access to NHS services. We are sorry you have found it difficult contacting the Practice. Please use the link above to contact us via our website as this is monitored throughout the day. Alternatively our email address can be found on this NHS website on the contact details and opening times page: https://www.nhs.uk/services/gp-surgery/hollies-practice/M83088/contact-details-and-opening-times However please note that our email is not constantly monitored for patient communication but your email will be dealt with as soon as we are able if you would prefer to contact the practice this way rather than visiting our website. We are committed to improving our processes and will review our current procedures to identify any areas where we can enhance efficiency. We appreciate your patience and understanding as we work to balance our responsibilities. Kind regards Kathryn Armstrong Office Manager
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Review titled Referral feedback not great
Rated 4 stars out of 5
by Kirsty Frazer - Posted on 17 October 2024
my father has dementia and following a doctors appointment was referred to good hope as suspected of having some mini strokes. the doctor told my mother that if they had not had a phone call from good hope by wednesday 16th, to visit ed, explain and to take things from there. I visited your reception thursday 17th only to told that he's referral to good hope had been rejected and moved to burton/derby hospital, was they not que to maybe ring us and explain what had happened? Instead we could be sitting at ed good hope for a whole day due to your lack of communication. As I have stated my dad has dementia that could have had a detrimental impact if we'd had to sit in ed for hours on end. I now cannot speak to burton/derby hospital because they do not have me as a 'speak on my dads behalf' (which you do) so I have to go through that process but please understand this could have been avoided if you had contacted us.
Visited October 2024
Review titled Hollies Practice
Replied on 17 October 2024
Dear Commentator We take all feedback seriously and are committed to addressing any issues our patients may experience. However, in order to thoroughly investigate and respond to your concerns, we require specific patient information. To ensure the confidentiality and security of your father’s personal information, we kindly ask that you contact the practice directly to provide the necessary details this can be done via our website: https://holliesmedical.co.uk/services/managing-your-health-online/online-forms/contact-the-practice/ Once your father’s details have been provided we will then be able to conduct a comprehensive review of your concerns and respond appropriately. We appreciate your understanding and cooperation in this matter. Thank you for bringing this to our attention, your feedback is invaluable in helping us improve our services and patient experience. Kind regards Kathryn Armstrong Office Manager
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Review titled Rescheduling an appointment
Rated 3 stars out of 5
by Rebecca Owen - Posted on 13 October 2024
It would be very helpful if you could include a re-booking option when cancelling appointments. It's 11.30 am on a Sunday morning and I have an appointment for a routine blood test scheduled for Monday at 8.20 am. Due to not feeling very well I wanted to reschedule it for later in the day or later the same week. I had no problem cancelling the appointment but found it impossible to reschedule. Firstly the nhs website advised me to phone the surgery (it's closed), secondly I tried going on the Hollies website and eventually got to a message saying the form to book the appointment would be available at 6 pm. Why? It's an online system. Surely it should be available 24-7. It's not as if someone needs to be there when I submit it. This is a routine appointment that has to be done at specific intervals so needs to be booked asap. Incidentally, this review was initially declined because it contained words in capitals so I have had to un-capitalise nhs and asap, even though autocorrect suggests capitalising them! Maybe you should review that.
Visited October 2024
Review titled Hollies Practice
Replied on 15 October 2024
Dear Commentator Thank you for reaching out to us with your feedback, we appreciate the opportunity to explain our current approach. While we understand the convenience that online booking can offer, we have found that patients sometimes inadvertently book appointments with clinicians who may not be best suited to address their healthcare needs. This can lead to delays in receiving appropriate care and can impact the efficiency of our practice. We currently manage appointments through our triage system, meaning we are able to guide patients to the right clinician based on their needs. We understand that having 24/7 access to our website would be highly beneficial for our patients, especially for accessing services at their convenience. However, due to the increasing demand on our resources, we are currently unable to maintain round-the-clock availability. Our practice is committed to providing high-quality care, and we must carefully allocate our resources to ensure that we can meet the needs of our patients effectively. While we ask patients to use our website for none urgent requests only, we were receiving urgent requests over the weekend while the practice was closed. This posed a safety concern so the availability of the website was therefore reviewed and patients are directed accordingly over the weekend. We strive to keep our website accessible as much as possible, there are times when certain features may be temporarily unavailable due to system maintenance, updates, or resource limitations. These measures are necessary to ensure patient safety, security, reliability, and efficiency of our online services. We would like to clarify the NHS review website is an independent platform designed to collect patient feedback and reviews about healthcare services. While we value the insights and feedback shared on this platform, it is important to note that the website is not directly linked to our practice. As such, we do not have the ability to modify its settings or functionalities, including it’s handling of capital letters in your submission. The restriction on capital letters may be part of the website's automated system to ensure consistency and readability across reviews. This is a common practice on many online platforms to prevent the use of excessive capitalisation, which can be interpreted as shouting or may affect the overall presentation of the content. We understand that this may have caused some frustration, and we apologise for any inconvenience you experienced. We encourage you to reach out to the support team of the NHS review website directly if you have further questions or require assistance with your review submission. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to finding solutions that balance demand with available resources. Thank you for your understanding and for bringing this matter to our attention. Kind regards Kathryn Armstrong Office Manager
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Review titled Very helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
I had to visit the practice regarding my 92 year old mother. The receptionist who I saw was extremely helpful in every way
Visited June 2024
Review titled Hollies Practice
Replied on 12 July 2024
Dear Commentator Thank you so much for your kind words about our receptionist. I am delighted to hear that you had a positive experience when visiting the surgery with your mother and that our admin staff were able to assist you effectively. We strive to provide excellent service to all our patients, and feedback like yours is incredibly motivating for our team. I will be sure to pass on your compliments to rest of the team here at The Hollies. Kind regards Kathryn Armstrong Office Manager
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Review titled Statins
Rated 4 stars out of 5
by A McDonald - Posted on 24 August 2023
I believe there is a shortage of 20mg statins. A fortnight ago my wife and I received 10mg statins and were told to take two each day. Of course these only lasted a fortnight and we expected the same quantity a fortnight later. None have materialised. Can I ask who is managing this situation.
Visited August 2023
Review titled Hollies Practice
Replied on 14 September 2023
Dear Commentator, Thank you for taking the time to leave your feedback following your recent experience. Due to confidentiality I can only respond to your general concerns. If you would like to discuss this in more detail regarding your individual circumstances please contact the Practice directly. There can sometimes be national supply issues or shortages of medications and this is unfortunately out of our control. The Practice tries to work closely with local pharmacies so that we are aware of any supply issues they are facing however there are times where we are first made aware of issues when it is brought to our attention by a patient. In these circumstances we try to issue our patients with a prescription for a suitable alternative medication or dose, this is usually a temporary alternative so the quantity of medication issued may be lower in a hope that the shortages will be resolved and patients can continue with their regular medication. Even with alternatives we do still require patients to order their prescription in the usual way when they have less 1 week’s supply. I hope this has addressed your concerns but explaining how the practice deals with this type of situation but again if you would like to discuss the matter in regards to your personal circumstances in this instance please contact the Practice directly. Kind regards Kathryn Armstrong Office Manager