Holt Medical Practice
Kelling Hospital, Old Cromer Road, High Kelling, Holt, Norfolk, NR25 6QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shoulder pain and loss of regained mobility
Rated 3 stars out of 5
by Anonymous - Posted on 04 September 2024
Following fractured right proximal humerus at the end of May, had regained about 50% mobility with discomfort but no pain. 8 days prior to GP visit following lifting right arm higher than had previously been possible, suffered extreme pain with any movement above 30% of normal, which resulted in severe bruising and redness to upper arm around operation site. Unable to sleep properly at night only to told by Dr that this is normal and needs to get back to Physiotherapy and exercise which I explained I had been doing prior to this, but didn't seem to register that any movement now was very painful and offered no explanation as to what may have occurred to cause this new pain, so left very dissatisfied with how i had been treated.
Visited September 2024
Review titled Holt Medical Practice
Replied on 05 September 2024
Dear Patient It was sad to read that you were disappointed with the consultation you had with us. This is not the outcome we strive for. As an anonymous entry, it is hard to investigate your concerns more thoroughly, but I would urge you to contact us again if you feel there are clinical concerns you have that remain unresolved. Kind regards Katie Franklin Business Manager
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Review titled General Practice.
Rated 5 stars out of 5
by Barbara Eden - Posted on 03 September 2024
The receptionist arranged a telephone appointment with a GP later on the same day as my query & I then had a thorough and sensible discussion with the duty doctor. Blood tests and a reassuring face to face appointment with a GP took place the following week.
Visited August 2024
Review titled Holt Medical Practice
Replied on 04 September 2024
MS Eden - thank you for taking the time to give us your positive feedback. We really do work very hard to try to ensure our on the day access is as good as we can safely offer, so it is reassuring to hear examples of patients who have benefited from this, along with timely and reassuring follow-up. Thank you again for sharing - I will pass your feedback on to the wider Practice Team. Kind regards Katie Franklin Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by David Carter - Posted on 15 June 2024
I have just had a Saturday appointment with a GP. The doctor was very friendly, knowledgeable and considerate. Feel ‘looked after’. Practice itself is well managed, you get seen at your appointed time.
Visited June 2024
Review titled Holt Medical Practice
Replied on 18 June 2024
Mr Carter Thank you for giving us your feedback. We really do appreciate it and will ensure it is shared with the wider Practice Team. Kind regards Katie Franklin, Business Manager
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Review titled Excellent 'over and above' consistent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
A recent appointment for my teenage son gave me continued confidence that the GPs and nurses at Holt Medical Practice are totally committed to providing the absolute best care that they can possibly provide, using the full extent of broader NHS services available to them and my family. My family and I appreciate their willingness to leave no stone unturned. Thank you to everyone in practice for always going over and above.
Visited February 2024
Review titled Holt Medical Practice
Replied on 28 February 2024
Good morning Thank you so much for taking the time to share your positive feedback with us. It has brightened up this misty morning. It will be shared with the whole team at our monthly staff training. Kind regards Katie Franklin Business Manager
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Review titled Long wait times for appointment and cancelled appointment
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2023
Usual wait times, at least 2 weeks for telephone appointment, 3 weeks if you want a face to face appointment. My last telephone appointment was not fulfilled by the practice.
Visited September 2023
Review titled Holt Medical Practice
Replied on 09 October 2023
Good evening We are very sorry to read your review and that you feel the service we are providing falls below the standard you would reasonably accept of your GP Surgery. We really do try very hard to schedule our appointments and clinics in a way to provide the best availability that we can, with the most appropriate clinician. Obviously on occasions, we also get sick, and in those circumstances we do need to cancel lists - but this is always our last option. Please get in touch with us directly, asking to speak to the Operations Manager, if you would like to discuss this in more detail, in person. Kind regards Katie Franklin Business Manager
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Review titled My appointment was cancelled for the second time
Rated 1 star out of 5
by Missy Moo - Posted on 04 September 2023
I had an appointment this morning for a blood pressure monitor to be fitted for 12 hours, my appointment time 8.20, at 8.01 I get a call saying it had been cancelled for the second time. I had a taxi outside my gate at the time of the call as once the monitor is on they state you shouldn't drive. I also for the second time had to arrange time off work for the appointment and for the following day as they request the monitor to be returned by 8.20. For the second time I was told the nurse was off sick, I was sympathetic the first time as I was also given more notice, but this time unfortunately I had to pay the taxi and couldn't re arrange work at such short notice. The person calling said they could do Thursday, but for me to arrange work for the appointment, the transport and the return of the monitor the next day twice in one week is totally unreasonable plus the cost to me of these cancellations is unacceptable. The person who called suggested a call back from either the practice manager or the head of nursing I didn't quite catch which one, I accepted, but as yet I haven't had a call.
Visited September 2023
Holt Medical Practice has not yet replied.
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Review titled Still waiting for my call back
Rated 1 star out of 5
by Missy Moo - Posted on 06 September 2023
On Monday 4th September I had my second appointment to be fitted for a blood pressure monitor, this was cancelled by the surgery. My conversation with the caller ended with me agreeing to speak with a member of staff about my concerns re the two cancelled appointments. It is now the 6th September and I still haven't heard from the surgery. I would like to point out that the caller clearly knew who I was as they asked for me personally so there would be no problem in identifying me and my cancelled appointments, as she had all the details in front of her. Leaving a review on a platform like this about my health warrants privacy, I would never leave my real name. However the receptionist I spoke with does have all my information and should have passed this on to the relevant person who was supposed to be calling me back. I am concerned that I gave enough information in my last review, ie date time and treatment and it was noted that I couldn't be identified. Please do not expect anyone to identify themselves when leaving a review about something that is private and confidential.
Visited April 2023
Review titled Holt Medical Practice
Replied on 28 February 2024
Good morning I want to apologise for not responding to this post sooner, it was missed. I am hopeful that you have now resolved your concerns with us directly, but if not, please do get in touch as we are always keen to improve our service. Kind regards Katie Franklin Business Manager
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Review titled Excellent Medical Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
Yesterday I called the Holt Medical practice mid morning. I was able to see a medical practitioner mid afternoon the same day. I was extremely impressed with my whole visit from reception through to the paramedic who saw me. She was very professional and thorough and by the end of my visit I came away feeling very reassured and although await test results feeling positive.
Visited March 2023
Review titled Holt Medical Practice
Replied on 27 March 2023
Good morning. Thank you so much for taking the time to share your positive experience with us. It will be a real boost to the Team and I will share it with everyone at the next Staff Training. I hope you start to feel less poorly soon. Kind regards Katie Franklin Business Manager
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Review titled Covid/flu vaccination clinic
Rated 5 stars out of 5
by Merle Hooke - Posted on 17 October 2022
Excellent from start to finish. The whole procedure from parking to leaving took no more than 5minutes. Well done Holt Practice superb service.
Visited October 2022
Review titled Holt Medical Practice
Replied on 19 October 2022
Merle Thank you for taking the time to share your positive feedback with us. It really does mean a lot, as we put a great deal of time and effort into planning, staffing and reconciling the clinics to make them run as smoothly as possible. Not forgetting our wonderful volunteers who help us staff them and make it all possible. I will make sure I share your experience with the Team at the start of the next clinic. Kind regards Katie Franklin Business Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
Kind, efficient and caring. Didn’t leave me in pain over a Bank Holiday weekend. Don’t really want to go into details of what was wrong but sufficient to say they sorted it.
Visited September 2022
Review titled Holt Medical Practice
Replied on 22 September 2022
Good evening Just a short response to thank you for taking the time to leave your positive feedback. We will share it with the whole Practice Team. We felt it was important to remain open (before and after the funeral) on the Bank Holiday for our patients that still wanted to keep their appointments; this seems to have been received positively by many and allowed us to avoid unnecessary cancellations and delays. We hope you are now feeling slightly less poorly. Kind regards Katie Franklin Business Manager