Homewell Curlew Practice
Havant Health Centre, Civic Centre Road, Havant, Hampshire, PO9 2AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
Had a appointment with the nurse for a routine blood test and blood test at 12am finally got to see her at 12-45,there was no other patients waiting so why the wait??
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Patient, I am sorry to hear that you had to wait in the practice. I am sure there was a reason for the wait. The practice does close between 1-2pm so most likely you were the last patient of the morning. Alisha Practice Manager
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Review titled Understanding dr
Rated 4 stars out of 5
by Mandy - Posted on 06 June 2023
Had to visit the drs for an on going infection. Saw a lovely dr on Monday. So understanding and actually listening.
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 22 August 2024
Here's a suggestion for your response: Dear [Reviewer’s Name], Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our doctor and that you felt listened to and understood. Providing compassionate care is our top priority, and it's wonderful to know that this was reflected in your visit Alisha Mayaki Practice Manager
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Review titled Nice practice
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
When making my appointment very helpful. Sorted what I needed and polite and friendly. Sometimes it’s very hard to get an appointment with a Doctor but do try and get you seen by a practice nurse.
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Patient, Many thanks for your review of our service at the Homewell Practice. I am unsure why your have given us only 1 star on this particular review. It is not always necessary that you need to be seen by a GP. We have highly trained Nurses in the practice who are able to see lots of patients, so more than likely this is what happened on your instance. Many thanks Alisha Practice Manager
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Jeff Succamore - Posted on 24 May 2023
I find that using the online consultation service is extremely efficient with call back within hours. Friendly staff who I have personally found to be knowledgeable and helpful.
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Patient, Many thanks for your 5 star review of our service at the Homewell Practice. Alisha Practice Manager
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Review titled Responding to an earlier response from yourselves
Rated 4 stars out of 5
by Anonymous - Posted on 04 June 2023
I moaned about the waiting time on the phone, you responded “use the call back and they will call you back when at number 1” I never get this option otherwise I would!!!
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 07 June 2023
Dear Patient, Many thanks for your feedback. I have tested the function out this morning and it is working for all patients to use. If you contact us with your name one of our team will be able to call you and explain to you the process. As unfortunately you have come through as Anonymous. Many thanks Alisha Practice Manager
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Review titled Nice practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
Can get” face to face” if they think it’s urgent, phone waiting ( in the queue) takes ages (45 mins for me ) seems to be enough dr’s , waiting room always empty, nice enough place for a dr’s, worst part is the phoning , 15 mins of telling you to go on internet 🥱
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Patient, Many thanks for your 5 star review of our service at the Homewell Practice. I would make sure that you take up the offer of the call back option on our phone line - as this ensures you do not loose your place in the queue and we will call you back when you are in position 1. This will save you waiting and hear the message about going online to fill out your consultation. However if you do choose this option it is very simple and comes through to the same clinical team who look at the appointment request from the telephone. Many thanks Alisha Practice Manager
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Review titled A very speedy process
Rated 5 stars out of 5
by Darren Solomon - Posted on 06 May 2023
Very pleased with the practice from reception through to clinicians. Everything was dealt with properly and professionally. Many thanks
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Darren, Many thanks for your 5 star review of our service at the Homewell Practice. Alisha Practice Manager
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Review titled Absolutelt useless practice
Rated 1 star out of 5
by Machaela stephens - Posted on 23 May 2023
Waited almost 3 weeks for a phone consultation for my 3yr old son for something rather important and didn't receive the phone call at all i was due to get this call yesterdayand still havent heard anything, have seen the same Dr a few times for different things and didn't find them very helpful at all. Everyone complains about the reception staff but I actually find them more friendly and more adequate than a majority of the Dr's they've always been friendly and helpful so I will big up the receptionists, great service if you know what's wrong with you and your able to tell the Dr's and they agree your right but awful if you need them to actually test for things you need to ask for any kind of testing and apparently need to re-book phone consultations to probably have to wait another 3 weeks, while I understand people do waste Dr's time for ridiculous things for the likes of people who actually don't rely on them often and go there with real problems you'd think they would spare a little more time
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Ms Stephens, Many thanks for your feedback. We are always looking at improving our service at the practice. I am assured that we have dealt with your complaint on the same day that you submitted this feedback. However if you do have any further issue with the practice please do let me know. Many thanks Alisha Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 May 2023
Staff are friendly and helpful, but there is room for improvement in booking appointments and communication. However, I'm aware of the pressure placed on the NHS at present.
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Patient, Many thanks for your 4 star review of our service at the Homewell Practice. Alisha Practice Manager
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Review titled Cortisone injection
Rated 4 stars out of 5
by Sarah Heath - Posted on 16 May 2023
Really pleasant young doctor, I felt totally relaxed for my injection. The doctor was very informative and the injection itself was not half as bed as I thought it would be , pretty sure my shoulder is feeling better already !!
Visited May 2023
Review titled Homewell Curlew Practice
Replied on 31 May 2023
Dear Sarah, Many thanks for your 5 star review of our service at the Homewell Practice. I am pleased to hear your shoulder is feeling good! Alisha Practice Manager