Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent diabetic care
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
The diabetes consultant here is just excellent. She is so proactive, diligent and really makes a difference managing my condition. I was glad to be called today to be reassured my test result had come back in good order. I very much appreciate the telephone appoints as they fit in with my schedule and are very convenient. Very happy with my appointment. Always a good experience, feeling positive about future test results thanks to the support I’m receiving.
Visited March 2025
Hook Surgery has not yet replied.
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Review titled Exciting service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Visited due to persistent cough aggravating a Hiatus Hernia. Seen on time, examined, listened to and given advice along with how long to monitor symptoms and when to return if no improvement noticed. So glad to be with this GP, my husband is registered elsewhere and does not the level great level of service provided by my GP.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for taking the time to post a review, we are glad to hear you had a positive experience with Hook Surgery.
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
A doctor who listened and was very good at her job. She made a difficult appointment very easy to deal with
Visited March 2025
Hook Surgery has not yet replied.
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Review titled Efficiency and professionalism high
Rated 5 stars out of 5
by David Keay - Posted on 04 March 2025
Once with the nurse, she has a laugh and a joke with me the patient, it really relaxes prior to her carrying on with what l need to be completed. I am very satisfied with the care and attention to my treatment.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mr Keay, thank you for your positive comments which I will share with the nursing team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Very good service
Rated 5 stars out of 5
by susan Strudwick - Posted on 04 March 2025
Staff friendly and helpful. The go referred straight away and referred to the hospital that day The blood test booked fir the next day
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Strudwick, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Best practice by far
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
The practise as a whole is brilliant, the staff are friendly and helpful and have always treated me with respect and caring consideration. I have been here for many years and it’s worlds apart from the nightmare stories I hear about other places. In my recent visit the nurse was brilliant, she dealt with me before my appointed time as she was ahead, and took care over taking bloods. Even though I hate this process she made me feel at ease.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Local Practice
Rated 4 stars out of 5
by Anthony Latham - Posted on 09 March 2025
My last visit to the surgery was last week, I was seen at the correct appointment time . The doctor made me feel welcome and answered any questions I had clearly.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mr Latham, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Excellent service.
Rated 5 stars out of 5
by Anne Watts - Posted on 05 March 2025
The GP went above & beyond reassuring me. She referred me to see the nurse, who squeezed me into her busy clinic to renew the dressing on my painful foot. Both were kind, efficient and informative. No'fobbing off' a patient at this practice.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Miss Watts, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled thankful
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
a very helpful appointment with a GP today, i really felt seen and heard and well cared for.... grateful
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Great practice
Rated 5 stars out of 5
by Susan Grzesiczek - Posted on 07 March 2025
Visited the practice on Monday with my father. The reception staff were really kind and helpful. They made an appointment for my father with a doctor that same day. He was also very kind and listened to the problems that we were currently facing. He didn’t rush us at all and he was extremely thorough with all the tests that were needed and the referrals going forward.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Grzesiczek, thank you for your positive comments which I will share with the team. These comments provide a real boost to everyone.