Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
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Review titled Informative
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2025
I have a pre-cancer area on my eyebrow and it was scaned and medication given. I was also given follow up appointments in a month and advised l will be referred to a dermatologist if it does not improve.
Visited January 2025
Review titled Hook Surgery
Replied on 13 January 2025
Thank you for your positive comments which I will share with the team, it is always lovely to hear and means a lot to the team.
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Review titled Friendly and respectful.
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2025
Booking online was quick and convenient, and I always appreciate being able to secure a same-day appointment. The doctor I saw today was friendly, professional, and reassuring. I also found it reassuring that he wore a mask, especially with flu and other illnesses going around—it showed his commitment to both patient and personal well-being.
Visited January 2025
Review titled Hook Surgery
Replied on 05 February 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to everyone.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2025
I was late being call in but once in front of the doctor, I was treated with respect and was very pleased with the diagnosis. The printer would not print my appointment for an x-ray so I'll have to go back to the surgery on Tuesday.
Visited January 2025
Review titled Hook Surgery
Replied on 13 January 2025
Thank you for taking the time to post a review, it is much appreciated and will be fed back to the team.
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Review titled Always kind and competent.
Rated 5 stars out of 5
by ISA ADAMAN - Posted on 29 January 2025
I was seen on time and my issues were addressed in a very professional way. The doctor that saw me instilled confidence and trust. Thank you!
Visited January 2025
Review titled Hook Surgery
Replied on 29 January 2025
Dear Mr Adaman, thank you for your positive comments which I will share with the clinician, it is always lovely to hear and means a lot to the team.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Keith - Posted on 17 January 2025
I had a blood test in January 2025. It could not have been better. My appointment took place on time and the nurse who took my sample was friendly, skillful and efficient.
Visited January 2025
Review titled Hook Surgery
Replied on 17 January 2025
Dear Keith, thank you for your positive comments which I will share with the team. These comments provide a real boost to everyone.
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Review titled Dreadful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2025
Took over an hr to get to speak to receptionist to be told there were no more appointments available. Callback next day
Visited January 2025
Review titled Hook Surgery
Replied on 21 January 2025
Thank you for your review. We value all feedback and we're sorry your experience didn't meet your expectations. We fully appreciate how frustrating it can be when faced with long waits on the phone followed by difficulty obtaining appointments when you need them. If you are able, use our e-consultation tool to help us guide you to the right care for routine, non-urgent or administrative queries. Visit www.hooksurgery.co.uk and click on “Online GP Consultations”. This will then be triaged and an appointment offered, this opens from 7am. This helps us ensure we get you the right outcome, and also eases pressure on the phone lines for people who aren’t confident with technology.
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Review titled Great practice
Rated 5 stars out of 5
by Clare - Posted on 23 January 2025
I saw the nurse, she was very helpful. Also she booked me another appointment for next Wednesday afternoon to explain about menopause.
Visited January 2025
Review titled Hook Surgery
Replied on 24 January 2025
Dear Clare, thank you for taking the time to post a review, it is much appreciated and will be fed back to the Nursing team.
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2025
The doctor was helpful in trying to resolve my problem. I certainly would probably recommend a friend to consult the practice with s similar problem.
Visited January 2025
Review titled Hook Surgery
Replied on 20 January 2025
Dear Patient thank you for taking the time to leave a review, it is very much appreciated by the team at Hook Surgery.
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Review titled Very good GP Practice
Rated 5 stars out of 5
by Terence Sean O’Brien - Posted on 01 February 2025
I had two appointments. One blood test which was carried out efficiently and she got the blood first time - excellent. The second one was for a Diabetic medicine review. I had seen her previously and again she was though and explained everything. I was previously at a surgery in North West London but transferred to Hook when I moved. I have had dealings with two GO’s both of whom are excellent. Reception staff are always helpful and pleasant. Premises compared to what I was used to are very good with ample car parking.
Visited January 2025
Review titled Hook Surgery
Replied on 03 February 2025
Dear Mr O'Brien, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled grateful for a superb service
Rated 5 stars out of 5
by gerald abrahams - Posted on 12 January 2025
I used the online appointment to make my request and was followed up quickly that same morning with a phone call arranging an appointment for that morning. My lump was examined with a referral to the ultrasound clinic for clarification . This referral appointment came through very quickly and I found the whole experience highly efficient . I have been lucky enough to use the Hook surgery for many years since living in Chessington . I have always found the whole team , doctors , nurses and receptionist highly professional and personable . Accommodating appointments have always been made available and referrals have been quick with every issue being dealt with. Overall I am extremely happy with the Hook Sugery and would like to extend my sincere thanks to all. Keep up the good work .
Visited December 2024
Review titled Hook Surgery
Replied on 13 January 2025
Dear Mr Abrahams thank you for your positive comments which I will share with the team, it is always lovely to hear and is a real boost for everyone.