Hopwood House Medical Practice
Hopwood House, The Vineyard, Lees Road, Oldham, Lancashire, OL4 1JNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hopwood House Medical Practice.
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Narinder Kaur - Posted on 04 April 2023
Just been for an appointment omg made me feel so relaxed so kind it is one thing this surgery represents thankyou so much for your excellent service.
Visited April 2023
Review titled Hopwood House Medical Practice
Replied on 12 April 2023
Dear Narinder Thank you for taking the time to leave a review. I am pleased to hear that you felt so relaxed whilst attending your appointment, I will make sure the staff are notified and I will pass your feedback on to all our staff at the practice. Kind Regards S Barker Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Antony Patterson - Posted on 25 March 2023
very helpful & efficient service as usual. The staff are an asset to the practice. If you are unhappy with your current practice this is the practice to go to.
Visited March 2023
Review titled Hopwood House Medical Practice
Replied on 27 March 2023
Dear Mr Patterson, thank you for taking the time to post a review regarding your experience at the surgery. Your comments are really appreciated and I will ensure all the staff are aware of this. Kind regards J Berry Practice Manager
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Review titled The practice that cares
Rated 5 stars out of 5
by James Taylor - Posted on 06 March 2023
Hopwood house medical practice in my view are extremely caring . The staff go above and beyond and will accommodate you where possible I would recommend hopwood house to anyone my sincere thanks to every member of staff at the practice James Taylor
Visited March 2023
Review titled Hopwood House Medical Practice
Replied on 07 March 2023
Dear Mr Taylor, thank you for taking the time to post a review, your comments are very much appreciated by everyone at Hopwood House. Kind regards J Berry Practice Manager
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Review titled First class medical practice
Rated 5 stars out of 5
by James Taylor - Posted on 01 April 2023
I must say I have left several reviews over the past few years and can say that in all of the many occasions I have been assisted by the staff at hopwood house I have never once had a negative experience Thanks again James Taylor
Visited March 2023
Review titled Hopwood House Medical Practice
Replied on 05 April 2023
Dear Mr Taylor, thank you so much for taking the time to post a review of your experience at Hopwood House. I have forwarded your comments to all the staff. Thank you once again. Regards J Berry Practice Manager
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Review titled Excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
The nurse at the practice really put my daughter at ease when having her bloods done, she was friendly, professional and really showed she cared.
Visited January 2023
Review titled Hopwood House Medical Practice
Replied on 26 January 2023
Dear patient, thank you for taking the time to post a review, your comments are really appreciated. I will ensure they are passed onto the team. J Berry Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Keeley Brooks - Posted on 25 January 2023
My experience was fantastic, i went in before my actual appointment time which was great, was in and out within 5 minutes. Staff are great,always go above and beyond to help the patients.
Visited January 2023
Review titled Hopwood House Medical Practice
Replied on 26 January 2023
Dear Keeley, thank you so much for taking the time to post a review regarding your experience at the practice. It is always nice to get positive feedback as the staff do always try their best to provide a great service for our patients. I will ensure your comments are passed onto the team. Kind regards J Berry Practice Manager
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I was granted a “telephone consultation” with a doctor and waited over a week. I then received a text stating my appointment would be for 10:30am. Closer to the time I received a second message confirming it and again 10:30am. I went to the gym and found I had a missed call from the doctors at 9:30am, I then had a message stating the doctor had rang twice…… not true I only had one missed call. I contacted the surgery and was told by the receptionist that a telephone call could be made anytime!!!!!!! So what’s the point of an appointment time????????? To add insult to injury I have Now received a message advising me I’ve missed an appointment! Not impressed I’m thinking of moving practice.
Visited October 2022
Review titled Hopwood House Medical Practice
Replied on 19 October 2022
Dear Patient, I am sorry you have not had a good experience at the surgery. We have an automated appointment reminder system which does not recognize telephone consultation appointments however you should have been informed to ignore the reminder and that your telephone consultation could be anytime between 8am and 6.30pm when you booked the appointment. I also recently sent a message to all patients stating this. The clinician will attempt to contact a patient twice, if the call is not answered then unfortunately this is classed as a missed appointment and the patient would be asked to rebook. As you have posted this review anonymously I am unable to speak with you directly regarding this matter. J Berry Practice manager
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Review titled Impossible
Rated 1 star out of 5
by Philip John Fogarty - Posted on 12 September 2022
It's impossible to get a face to face appointment they just pass you onto icc, when you go into this surgery most of the time it's empty and still you can't get an appointment it's more about patient quantity and not quality
Visited September 2022
Review titled Hopwood House Medical Practice
Replied on 21 September 2022
Dear Mr Fogarty I am sorry you have not had a good experience at the surgery. We do provide face to face appointments should a patient need to be examined by a GP/ANP however the clinicians offer telephone consultations in the first instance. Should the clinician wish to examine a patient they are invited into surgery. If you require a face to face appointment please let the receptionist know when you contact the surgery. All appointments with the Practice Nurse and HCA are face to face. We offer telephone triage appointments on a daily basis for patients with problems that need to be dealt with that day. We only refer patients to the ICC when all our appointments have been taken. Thank you J Berry Practice Manager