Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Horizon Healthcare.
Reviews
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Review titled Great doctors
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
Help me wvery visit whene i go to there they try to help me with my problems not matter what problems it is. They give me some good information about my health issues and they give me medication for my and for my family
Visited May 2023
Review titled Horizon Healthcare
Replied on 29 May 2024
Thank you for your positive feedback. We're delighted to hear that each visit to our surgery has been helpful for you. Our team is committed to addressing your health concerns, no matter what they may be. It's great to know that the information and medication provided have been beneficial for both you and your family. Your kind words motivate us to continue delivering the best possible care to all our patients. Thank you for trusting us with your health. Carolyn Deputy Practice Manager Horizon Surgery
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Review titled Made me feel welcome and at easy
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Thank you so much! From the person that took my call, to the receptionist that checked me in and the Doctor that saw me- I cannot fault how I was dealt with today! I was clearly nervous as I knew I needed an examination, the Doctor put me at ease straight away. The call back option on the phone this morning was convenient. The call handler asked about my symptoms and was aware that I needed to be seen as soon as possible. Nice to have a positive experience when coming to the GP
Visited May 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I'm glad you had a positive review with all aspects of your call and visit to the surgery. Carolyn Deputy Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Fred - Posted on 05 April 2024
I changed my address in 2023 and was due medication review in 2024 and they continually sent my blood test forms to old address so I still haven’t had my review and am no longer getting my medication, they want me to go and collect the forms from the surgery, but I am disabled and I work so have been unable to do this
Visited April 2023
Review titled Horizon Healthcare
Replied on 05 April 2024
Hello Fred we are sorry that you have not had the service you might expect, in order that we can rectify and respond directly to you would you kindly complete the feedback form on our website at: https://www.horizonhealthcare.nhs.uk/navigator/feedback/ We can then look into this matter for you. many thanks Horizon Healthcare
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Review titled Appointment time
Rated 5 stars out of 5
by Christine - Posted on 05 April 2024
Called at 8.30 got though straight away. No wait time. Appointments available for times I needed. Friendly staff. Understanding GP supported myself where I needed.
Visited April 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Listened well
Rated 5 stars out of 5
by Rachael Smith - Posted on 07 April 2024
So grateful, she listened to all my symptoms properly and considered family history. thanks for listening to my symptoms and prescribing HRT. Life changing thank you!!
Visited March 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I will pass on your comments to Dr Ojo. Carolyn Deputy Practice Manager