Horizon Healthcare
Catherine House, 2B Stoughton Drive North, Leicester, LE5 5UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled unempathetic doctor at an otherwise good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2024
The receptionists and doctors are very helpful, very knowledgeable and empathetic. However, fali is arrogant and very dismissive of the symptoms you are suffering with. Had to request another appt with a new doctor afterwards to resolve my health issue. Complete waste of time having an appt with fali - she clearly doesn't have the best interests of her patients at heart.
Visited June 2024
Review titled Horizon Healthcare
Replied on 17 June 2024
Thank you for taking the time to provide your valuable feedback. We welcome both positive and constructive feedback as we constantly strive to improve our service and patient experience. We were very sorry to hear of your recent experience with one of the doctors and would like to invite you to discuss this further with the Practice Manager, this can be either face to face by appointment or a telephone consultation. Please call 0116 3190343 and ask for Miss K Patel to arrange this. Kind Regards Horizon Healthcare Team
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Review titled Getting better and better.
Rated 5 stars out of 5
by Ash - Posted on 30 April 2024
Needed to see GP fir my father in law with limited a number of ongoing issues. His pain due to severe Arthritis et al was simply becoming too much. Had appoint,the Gp was efficient effective empathetic and explained clearly how there is no cure. We need to manage the pain and make his suffering as comfortable as possible. A message which we have been trying to get across for months. GP did it in minutes. They were honest realistic and explained the postives if we can get right pain plan. My father in law is so much more podtive now. Thank you so much for this and now look forward the medicines prescribed will help. It's early but we now have a happier and more expectantant father in law.
Visited April 2024
Review titled Horizon Healthcare
Replied on 01 May 2024
Dear Ash, Thank you for taking the time to leave your feedback on NHS reviews for which we will share with the practice team. We take all comments and suggestions seriously which helps us to make any changes/ further improvements to the service we provide to our practice population. We are pleased to hear the GP your father-in-law saw was able to diagnose and implement a pain management plan for him moving forward and hope that he will soon start to see the benefits. Kind regards Horizon Healthcare Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Jay - Posted on 01 May 2024
My father is a palliative patient, dad sometimes requires additional care & interventions as he has a complex medical history. With CKD the GP acted quickly in trying to resolve extensive fluid build up in dad’s legs to stop further advancement and is keeping a very close eye on him. Very grateful for all the endeavours to keep my father comfortable.
Visited April 2024
Review titled Horizon Healthcare
Replied on 07 May 2024
Dear Jay, Thank you for taking the time to provide your feedback. We welcome both positive and constructive feedback as we constantly strive to improve our service and patient experience that we provide to our practice population. We are very pleased to hear that you were satisfied with the treatment received by the GP and that your father remains under review to keep him comfortable. Kind Regards Horizon Healthcare