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Horsman's Place Surgery

Horsmans Place, Instone Road, Dartford, Kent, DA1 2JP

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Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Horsman's Place Surgery.


Reviews

Displaying 21 to 30 of 35

  1. Review titled Excellent care

    Rated 5 stars out of 5

    by David N - Posted on 13 June 2023

    Excellent care by the Nurse,she was extremely patient and explained symtoms and way forward,feel better and more relaxed and put my mind at ease..Thankyou

    Visited June 2023

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    Review titled Horsman's Place Surgery

    Replied on 19 June 2023

    Many thanks for your kind comments. Its really positive to hear that we are delivering a great service and being recognised for it This has been fed back to the colleague involved

    Report as unsuitable


  2. Review titled Dreadful service

    Rated 1 star out of 5

    by Anonymous - Posted on 16 June 2023

    I have tried to contact the surgery many times with no joy, having to give up after an hour or more hanging on. Finally got through to be told no appointments available. Explained lump under arm getting bigger and need it looked at. Told to try on line booking. I am 81years old but still tried on line booking with the help of my daughter. Surprisingly no appointments. What do I have to do to get help?

    Visited June 2023

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    Review titled Horsman's Place Surgery

    Replied on 19 June 2023

    Hi I have checked the call journal your query and nobody was on hold for more than 20 minutes. Regards Practice Management

    Report as unsuitable


  3. Review titled Great Team

    Rated 4 stars out of 5

    by Herminder Bahia - Posted on 22 June 2023

    I have been with this practice for many years . All the girls on frontline have been overall helpful to assist and deal with my enquiries and requests. I have received callbacks to ensure that a response is given if not able to complete immediately. The nurse/s who mainly does my blood tests are very friendly , and approachable, I was happy with the last diabetes review I had not too long ago. Thankyou !

    Visited May 2023

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    Review titled Horsman's Place Surgery

    Replied on 29 June 2023

    Many thanks for your feedback. Its encouraging now to hear the hard work we have done on access is beginning to filter through to patients.

    Report as unsuitable


  4. Review titled Lovely & Accommodating Staff

    Rated 5 stars out of 5

    by Ime Bassey Antiah - Posted on 26 April 2023

    I've had a lovely experience each time I've been in contact with the surgery from my initial call to the Dr's call. I was then booked in to do my test and arrived later than the time i was booked in for due to circumstances beyond my control and the staff were so nice and accommodating given I have such a busy schedule most days. The nurse also talked me through what she was doing and was very pleasant. Definitely recommend this GP for anyone looking for a lovely team who care about your wellbeing and are willing to go the extra mile.

    Visited April 2023

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    Review titled Horsman's Place Surgery

    Replied on 19 June 2023

    Many Thanks for your kind Comments I will be passing this on to the the team at our weekly meeting Kind Regards Practice Manager

    Report as unsuitable


  5. Review titled Improving

    Rated 3 stars out of 5

    by Samantha Read - Posted on 17 March 2023

    They’re definitely trying to improve the call handling rate, got through this morning within 18 minutes and was caller 14 when I joined the que. Managed to get the appointments needed for both my sons too. Well done Horsmans place keep up the good work :)

    Visited March 2023

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    Review titled Horsman's Place Surgery

    Replied on 03 April 2023

    Thank you Samantha for your kind comments which has been fed back to the team. We have recently updated our phone system set up and have a live call board which is monitored. If the call is not answered promptly another set of colleagues in the building pick up the calls

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  6. Review titled Very frustrating

    Rated 2 stars out of 5

    by Anonymous - Posted on 27 March 2023

    I tried to call to see a GP on Monday waited an hour .I gave up and walked in to surgery at 1. Only one receptionist and five people in front of me. Walked out and rang again at 3 . Waited one hour fifteen minutes. Told earliest appointment was three weeks time. Could go online if wanted an earlier one. Went online to be told they weren't doing appointments until next day .I don't need blood pressure tablets but I do now.fuming

    Visited March 2023

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    Review titled Horsman's Place Surgery

    Replied on 03 April 2023

    Hi we apologise for this During that week there was an issue with the internet in the whole of Dartford which effected the internet and the phone system. Since we updated out phone system and got our staff in the correct shift times the calls have been answered a lot quicker. If you can contact the surgery again (I'm sure it will be a lot quicker) and leave your details i can run an audit to see what has happened

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  7. Review titled Improving

    Rated 4 stars out of 5

    by Anonymous - Posted on 04 April 2023

    The Surgery is generally criticised, however, I think this is unfair, each time I have had any contact with the Surgery, the Staff have always been extremely friendly and go out of their way to be helpful. Yes sometimes it's been difficult to get an appointment, but tell me what Surgery doesn't. There have been problems in the past getting through on the phone, but I can honestly say this has improved dramatically lately, no long waiting times, they have stopped patients walking in at 8.00 to book on the day appointments, apparently to make it fair for all, such a good idea. Well done Horsman's Place keep it up.

    Visited March 2023

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    Review titled Horsman's Place Surgery

    Replied on 19 June 2023

    Dear patient You are right the Surgery is improving and its great to see that we recently got a GOOD rating from the Care Quality Commission in recognition of the improvements that have been made Regards Practice Manager

    Report as unsuitable


  8. Review titled Waiting time is ridiculous

    Rated 1 star out of 5

    by Anonymous - Posted on 09 January 2024

    I call at 8 am, I was 12th in line. When making the appointment, I indicated that I was experiencing extreme pain. Now it's almost 4 pm and I still haven't received a call. I really need this 5-minute conversation and the antibiotic. By the time I get the call, pharmacies will probably be closed. I rarely use NHS help, I feel like I'm just paying and when I actually need help I'm left alone.

    Visited January 2023

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    Review titled Horsman's Place Surgery

    Replied on 10 January 2024

    Dear Patient - I am sorry you have had this experience and if you did highlight to staff you were in pain then your call should have been prioritised - I will pass this feedback to the Reception staff and raise it in our next reception meeting where we will discuss it and learn from it.

    Report as unsuitable


  9. Review titled Not so great practice..

    Rated 3 stars out of 5

    by Anonymous - Posted on 29 December 2022

    Calling the Gp surgery is a waste of time,I have called multiple times and waited for up to or more than an hour without getting through and when you get through if the phone discnects they don't bother to call you back.On a possible note if you walk in the receptionists are very polite and they go out of their way to help you ..

    Visited December 2022

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    Review titled Horsman's Place Surgery

    Replied on 30 December 2022

    Hi Thanks for your feedback. The phone system was recently updated on Thursday 22nd December with some signposts for patients not to be waiting in a queue. Also now the system has been reviewed we will be adjusting the working time patterns of our staff to meet the access needs of our patients. For example more staff will be answering the phones from 8am until 10 am Kind Regards Practice Management

    Report as unsuitable


  10. Review titled No Appointments

    Rated 1 star out of 5

    by Anonymous - Posted on 08 November 2022

    This surgery is taking money from the NHS but are not seeing patients face to face, it is even hard to get a phone consultation, we called up dead on 8am and we’re lucky to be number 10 in the queue ( called yesterday nearly 2 hours before phone was answered) only to be told all appointments have gone !!! They are still using covid 19 as an excuse to not see patients, this is not an excuse anymore, this surgery needs to be shut down and the NHS funds directed elsewhere. Stop using COVID 19 as an excuse, and start doing your jobs as an NHS GP surgery.

    Visited November 2022

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    Review titled Horsman's Place Surgery

    Replied on 06 December 2022

    Hi Thanks for you review. The Practice does not and never has used Covid as an excuse for anything. We are here for the sole purpose to serve the public. We are constantly reviewing our processes to make the access better for the patients. As you have responded with anonymity there is no way of contacting you to understand what happened.

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