Horsman's Place Surgery
Horsmans Place, Instone Road, Dartford, Kent, DA1 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lots of improvement
Rated 5 stars out of 5
by Farida M - Posted on 03 September 2024
Just went to see the practice nurse and it was a very pleasant experience. She was very kind and compassionate and took time to listen to my concerns. The practice had many changes recently and they have all been positive in my experience.
Visited September 2024
Review titled Horsman's Place Surgery
Replied on 14 October 2024
Thank you for your feedback - We are happy you can see positive improvements and I will pass your comments on to the nursing team. Many thanks
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Review titled Not a good practice at all
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
The appointment system is awful, I never get an appointment when I need. Let alone face to face even telephone consultation appointment is never available. It appears that The practice has no protocol for regular/routine blood tests for their patients not even for those patients who have compromised immune system. I was feeling unwell off and on since past 3 weeks hence I wanted to see my GP and discuss and get blood test done so at least I know if I have some vitamin or any deficiency or is there any other cause but each morning I called the surgery sharp at 8am, I have to wait on a long queue either to get cut off or being told that there are no appts available on the day so have to call them next day again at 8!! Next same disappointment. Few times there was recorded message that there was a staff training day so it was closed in the morning. All I needed was to see my GP for assurance that if I am in need of any medication I can have one. Nevermind luckily I am feeling better but still I need to have a full blood test to ensure that nothing new has developed in my health condition. I understand that GP’s and our entire NHS system is under so much pressure but I do deserve to get to see my GP face to face when I am generally feeling unwell.
Visited July 2024
Horsman's Place Surgery has not yet replied.
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Review titled Rude and dismissive
by Anonymous - Posted on 27 May 2024
Consulted 111 who booked a telephone appointment for me. Without any Dr speaking to me I received a very sarcastic message to go to E.D with my issue. I responded that it’s not a life threatening situation is that appropriate and they just repeated that’s the message the Dr sends. I went instead to urgent care centre who were very professional and helpful, diagnosis made, prescription for acute treatment given and forward management plan instigated. I feel vindicated that I am not imagining my symptoms and that treatment will help alleviate my suffering which has needlessly been prolonged!
Visited May 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
I am sorry to hear you were not happy regarding your last contact with our Practice, I am very happy to discuss your experience and look into it on your behalf, please feel free to call me. Many thanks Jan Riches
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Review titled Really hard getting face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Ring at 8:00am on the dot by the time you get to speak to someone it is 8:20. All face to face appointment is gone, like lottery try again next day.
Visited May 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
I am sorry you have had difficulty booking a face to face appointment - We do have a lot of Face to face on the day appointments for acute problems, you are also able to book face to face up to two weeks ahead - If you would like to discuss this further please give me a call. Many thanks - Jan Riches
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Review titled Caring Nurse
Rated 4 stars out of 5
by Daisy - Posted on 13 May 2024
Today I had an appointment booked to see the Nurse, I was feeling extremely Anxious but as soon as I walked in the room She put me at ease and was very supportive, she spoke to me the whole time and made my appointment so much easier! Horseman’s place are lucky to have her she’s a diamond!
Visited May 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
Thank you for your kind comments about your recent experience I will pass your comments on to the Nurse who I am sure will be very happy to hear them. Thank you
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Review titled Nurses are great
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2024
Most of my appointments are usually in relation to treatments and services provided by the nurses at the GP, and I must say they are all lovely. I had my first cervical screening test with a nurse and she was fab, I was nervous but she was kind and explained the whole process as we went along to ease my nervousness.
Visited April 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
Thank you for your review regarding your latest experience at Horsman's Place Surgery, I will pass your comments on to the Nurse who will be very happy to hear them. Thank you
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Review titled Communication terrible
Rated 2 stars out of 5
by Anonymous - Posted on 29 February 2024
The surgery never seems to be open or answering the phones. The website seems to have out of days opening hours as when calling at midday it says the surgery is closed and then reels off the opening and closing times which contradicts with the fact they are coded. So updates much needed. When given a phone call consultation, no rough time is given, and if you miss it, you have to start the process of making an appointment all over again. Very frustrating.
Visited February 2024
Review titled Horsman's Place Surgery
Replied on 12 March 2024
I am sorry to hear you are not happy please feel free to call me I am happy to discuss any issues you may have - Jan
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Review titled Reasons for leaving
Rated 1 star out of 5
by Christine Monks - Posted on 04 March 2024
Once again the surgery has not prescribed the correct medication. After being told by a rather abrasive woman emphatically saying that my prescription was sent electronically for my diabetic medication, it turns out it wasn't. The rest of my medication was, but the diabetic one wasn't and was put in paper form and is most probably around the surgery somewhere. I have a Dorset box with the same medication every month! Last month they did not send all of my thyroid medication, only 50 mgs instead of 75, apparently I have been taken off the 25 .according to the surgery. So why did I receive 75 in this months prescriptions. Absolutely useless and quite dangerous too.
Visited February 2024
Review titled Horsman's Place Surgery
Replied on 12 March 2024
Thank you for your feedback - I am sorry you were unhappy... we did have an issue with prescriptions at that time as I explained which has now been sorted. I do understand how you feel though and I am working to make improvements to the surgery in all areas - it is a work in progress.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was very pleased with the approach and overall my appointment went really well. Communication was good and I got so much help .
Visited January 2024
Review titled Horsman's Place Surgery
Replied on 15 January 2024
Thank you so much for your review - It is nice to receive some positive feedback, and is very much appreciated - Jan
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Review titled Wonderful nurse!
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
A wonderful nurse took care of me today. She was so caring and very professional. She really calmed my nerves when I was feeling a bit nervous and I felt so much better once I had seen her.
Visited January 2024
Review titled Horsman's Place Surgery
Replied on 12 March 2024
Thank you for your feedback I will pass this on to the colleague in question and she will be very happy to hear of your positive feedback- Thank you - Jan