Howard House Surgery
31 Orwell Road, Felixstowe, Suffolk, IP11 7DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worried about a patient's treatment by this surgery
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2024
I called last week in the afternoon saying an elderly person was unwell and I was told they couldn't send anyone that day. They said they would come first thing the next morning and they would call a local contact before coming but this didn't happen, hence the patient was on her own when the medic visited. I am quite concerned that their treatment of this patient is falling below the standard required for a vulnerable elderly sick person. They really need to improve their service and treat all patients well not just some of them.
Visited October 2024
Howard House Surgery has not yet replied.
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Review titled Phone Queue Lies
Rated 4 stars out of 5
by Lenny Powell - Posted on 04 October 2024
I called the surgery using two phones simultaneously, and both stated my position in the queue as number one. I only need to confirm the time of an appointment for which I already have the date, but no time listed in the reminder. Could you fix the notification system , so I don't have to hang on the call for 20 mins.
Visited October 2024
Howard House Surgery has not yet replied.
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Review titled Much appreciated
Rated 5 stars out of 5
by Alan - Posted on 15 September 2023
In August I had a melanoma removed. The service was fast and considerate at all times and by all staff concerned. For which a great big thank you.
Visited August 2023
Review titled Howard House Surgery
Replied on 05 March 2024
Dear Patient, thank you very much for your review. Please be assured that your comments were passed onto the staff at the surgery at the time this was written and they were truly appreciated. Kind regards, The Management Team.