Hucclecote Surgery
5A Brookfield Road, Hucclecote, Gloucester, Gloucestershire, GL3 3HBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hucclecote Surgery.
Reviews
-
Review titled disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
been at Hucclecote surgery since an infant,have had severe mental health issues,reached out to a doctor who was fearful of my situation ,judgemental and a bit hostile,not what i needed ,i did mention to management but was fobbed off with do you need a mental health specialist,had i been able to be given a safe space to speak i could have told them that my situation requires a different approach than talking therapy ,i was also supposed to be seeing diet and wellness with a staff member that i liked and had been very kind to me but not even that now,have had to leave as it is not a place i want to go to again very hurt and disappointed
Visited December 2023
Review titled Hucclecote Surgery
Replied on 20 February 2024
Dear Patient We are very sorry to read your review, if you wish to discuss further please contact Emma (Practice Manager) on 01452 617295.
-
Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2023
It’s seems to be impossible to get an appointment with a doctor face to face to discuss my post operative concerns and issues that are still ongoing. Reception want to know details of intimate details before that consider whether it is necessary to see a Dr. The form here asks if I would recommend this surgery, but the reality is that anyone cannot just go to another doctors surgery due to location.
Visited November 2023
Review titled Hucclecote Surgery
Replied on 28 November 2023
We are sorry to read your perceived comments and feedback. We welcome feedback as it does help with staff training and for reviews of systems to be undertaken. The reason Receptionists asks questions is to ensure patients are signposted to the correct healthcare professional in a timely manner for example if you needed to speak about medication changes after an operation, then you would be signposted to our pharmacist team for a telephone appointment. Primary Care has employed allied healthcare professionals to help with supply and demand as a GP is not always needed. By signposting patients to the correct professional helps free up GPs. Unfortunately, as this is anonymous, we are unable to help further via this service. If you wish to discuss, please contact the surgery 01452 617295 and ask to speak to Emma (Practice Manager).
-
Review titled Timekeeping only applicable for patients not GPs
Rated 2 stars out of 5
by lakshmi senthil kumar - Posted on 19 July 2023
I received a text message on 12th July from the surgery that I have a telephone appointment with the GP on the 19th July at 19.15. I further received a reminder text on 18th July. On the 19th July, Wednesday, I had prepared myself for the phone call readjusting my tutoring session to finish before 7pm, so that I will be available for the call at 7.15pm. I do tutoring sessions for a living. At 6.34 pm, I received a call from a Private number, while I was teaching with a student. I cannot take personal phone calls while working, which would be unprofessional. There was a voicemail left that it is the doctor calling to check how I am doing and will call me back in 5 to 10 minutes. The lady doctor called me at 6.41pm. I couldn't take the call as I was still working. She left a voicemail that I should make another appointment. I very well know how hard GPs work & that their schedules are full. But that does not mean that patients don't have a life and jobs to do. We are equally leading hectic lives like any GP juggling work, family & personal life. It would be nice if GPs can think of themselves as patients when they are unable to take calls from doctors who don't follow timings. Many thanks
Visited July 2023
Review titled Hucclecote Surgery
Replied on 24 July 2023
We are sorry to read your feedback and apologise for any upset or frustration caused (this was never our intention). Some days the GP rota does go out of sync for many reasons and we apologise that on this occasion this happened. Dr Zafar will be calling you today (Monday 24th July). Many thanks.
-
Review titled Very helpful and considerate
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
Had a problem getting medication delivered and as a result ran out. Began to experience withdrawal symptoms. The receptionist that handled my call, was kind and helpful when I was feeling quite unwell. Explained clearly what she was going to do and gave me a time scale. She rang me back within that time scale advising me that an emergency prescription had been issued. I am very grateful and feeling much better. Thank you
Visited June 2023
Review titled Hucclecote Surgery
Replied on 19 June 2023
Thank you for your lovely feedback, we welcome all feedback as it does help with staff training and motivation. Many thanks.
-
Review titled I do not trust this practice as an elderly patient
Rated 1 star out of 5
by J Faulkner - Posted on 22 May 2023
Last time I contacted this practice, around a year ago, with a swollen & very painful lower jaw I was told by the Receptionist/Phone answerer that I needed to check a Dentist. I was not registered with any Dentist at the time & I could not find a NHS Dentist (as opposed to a private Dentist, which I cannot afford) to do anything for me. I had to remove two teeth myself to deal with it. The Receptionist/whatever seems to be able to decide such things on a simple phone call... I consider this to be an outrage. I was contacted later by phone by the 'Practice Manager' who insisted on talking over me on the call. Was not in listening mode... Today I am suffering from Gout & cannot even walk after a week of pain.. I call the Practice number for an appointment. I'm told that a Doctor will call me later today, only after I insist it is an 'Emergency'. You can imagine how much confidence I have in that, after my previous experiences. I'm 76 in poor health & this is how it works for me. I have no appointment currently @ 17:00 hrs & have to wait. Or call 999/111. That's how the NHS works for me right now.
Visited May 2023
Review titled Hucclecote Surgery
Replied on 19 June 2023
Unfortunately as a GP Surgery we are not qualified or experienced when it comes to dental problems and hence why you were signposted to a dentist. One of our GP Partners has written an A-Z of medical problems which the reception team always look at when speaking with patients to that the patient can be signposted to the correct healthcare professional at the right time. All of the reception team have been trained in patient navigation/signposting. We offer same day or pre-bookable appointments depending on the nature of the medical complaint. Thank you for your feedback.
-
Review titled Exceptional service
Rated 5 stars out of 5
by Emma Beard - Posted on 18 November 2022
I wanted to say a huge thank you to Hucclecote surgery's reception staff and GPs, having needed to access their services for both myself (car accident) and my son (chest, ear and throat infection) in recent weeks. With GP practices under so much pressure, I have been hugely impressed by their professionalism and their kindness and understanding as I, as a single parent, have struggled with ongoing injuries and caring for my son, who has been very poorly. They have fit us in for appointments, often at short notice, referred us to hospital when required, provided fit notes and helped with repeat prescriptions over the phone as I've not been able to drive. Everyone I have had contact with has been excellent and I wanted to feed that back. Thank you - you have made a stressful time more manageable.
Visited November 2022
Hucclecote Surgery has not yet replied.
-
Review titled No face to face since 2019
Rated 1 star out of 5
by Steven - Posted on 26 January 2023
Got to the stage I won't even bother phoning for an appointment because all you get is " the next available appointment is in 4 weeks, the doctor will phone you then."
Visited October 2022
Hucclecote Surgery has not yet replied.
-
Review titled Very helpful
Rated 5 stars out of 5
by Diana Godden - Posted on 25 November 2022
We came to the surgery for our Pneumococcal vaccines. The receptionist was very helpful with making appointments for our over-65 health check and for my ear syringing. The nurse was very helpful in taking my husband's blood pressure (he had had a text about it) and in doing a different test for me which I was due - all at the same time to save us coming in again. This seemed to me to be a very efficient way of dealing with several things at the same time. I have always found the staff to be friendly and helpful, and they try to be accommodating if at all possible. We haven't had occasion to see all the doctors and so don't know some of them, but those we have seen are always patient, friendly and efficient. We are very happy with the surgery. Thank you all.
Visited October 2022
Hucclecote Surgery has not yet replied.