Hucknall Road Medical Centre
Kibworth Close, Heathfield, Nottingham, Nottinghamshire, NG5 1NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling patient service.
Rated 2 stars out of 5
by Dawn - Posted on 10 June 2024
I received a text advising a GP wanted a telephone review with me regarding an ongoing health issue. I was given a date but no time. I work full time, so I need to know a time. On calling I was given the answer "It could be anytime from 8am. We do not give out times for telephone appointments. The doctor will try and call twice". This is really bad service. What happened to patient confidentiality? Anyone could be around when I get the call. Or I could be in a meeting and would not have my phone switched on. The service with this GP practice gets worse.
Visited June 2024
Review titled Hucknall Road Medical Centre
Replied on 10 June 2024
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled Worst GP Practice in Nottingham
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
This GP Practice is worst in Operations after Covid-19. No appointment will be given if we ring to the GP Practice after 9 am. Most annoying Telephonic Appointment System. A normal waiting time in the telephone call queue is minimum 1 hr and maximum 2 hrs to speak to the reception for appointment. Receptionist don't care for patients. They don't prioritise the appointment even if its for children.
Visited January 2024
Review titled Hucknall Road Medical Centre
Replied on 11 January 2024
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled shocking service
Rated 1 star out of 5
by Olivia - Posted on 24 January 2024
after a call made in november 2022 with a chest infection, i was refused to be seen and was told id be okay in a few weeks…. 9 weeks later, im still coughing?? made a call to the practice, was told all appointments were taken, all doctors call backs were full and to call back in at 8am the next morning…. baring in mind i called in at 8am and waited 40 minutes to speak to someone?? the receptionist i spoke to was rude and wasn’t interested in my concerns. my name and DOB was never taken so the call wasn’t recorded on my records. We’re told to be patient and polite with staff but how are you supposed to maintain that when you cannot get an appointment to see your doctor? i made a call to 111 and magically they managed to get me a doctors call back for the same day. i’ll be looking to change doctors as this service unbelievable, they’re quick on your case when they want you for something, but when we need them we’re all turned away.
Visited January 2024
Review titled Hucknall Road Medical Centre
Replied on 25 January 2024
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled Lovely staff appt needs looking at
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
Since October I've only seen a gp a few times.. Serve problems been hospitalised twice in January of 2024, call they say to go to a&e yet the ward i was on states to call your gp? As its good for your regular gp to be involved in your treatment.. Yet when i call to explain the receptionist are nice and have a policy to follow? But the on the day appointments needs looking at. I can not keep presenting in too the hospital like i am. I called to ask for my gastro referral to be made urgent as I'm on a routine pathway like the ward i was on told me to do so. The receptionist said it was done? Chased my gastrointestinal referral to get told i was still on a routine pathway? To call my gp and explain to the receptionist i do not need an appt but can the referral please be made urgent? Yet they do not seem to do anything? I feel neglected and ignored. Not the staffs fault. Just the practices policy maybe needs to be looked at?
Visited October 2023
Review titled Hucknall Road Medical Centre
Replied on 14 February 2024
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I’ve been trying to get an appointment for 3 weeks it’s impossible to I call at 8 the automated service says can’t complete the call to make booking try again later this is every day. I called around 10 got through but was told I have to call back how do people even get into this place to see a doctor. This is terrible and unfair I’m requesting to change from hucknall road to somewhere I can at least be seen
Visited May 2023
Review titled Hucknall Road Medical Centre
Replied on 25 July 2023
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled Where are all the doctors
Rated 2 stars out of 5
by susan marriott - Posted on 11 April 2023
Still on the phone this is the 17 call go all through the message on the phone only to be told at the end “ sorry your call cannot be completed at present. This is so wrong and you ask us to stay polite which I always will be but I can understand when people get frustrated I am in pain but no one wonts to know Mrs s marriott
Visited April 2023
Review titled Hucknall Road Medical Centre
Replied on 13 April 2023
Dear Patient, Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled Couldn't get though to manager
Rated 1 star out of 5
by Dianne sims - Posted on 30 March 2023
I did get the standard massage back, but couldn't get thought on the phone to speak to them, was in queue number 19 at 2 o clock then number 16 at 3 o clock, did get down to 9 then What, not taking anymore call please try later Give up!!!
Visited March 2023
Review titled Hucknall Road Medical Centre
Replied on 05 April 2023
Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled How to I get an appointment!!!
Rated 1 star out of 5
by Dianne sims - Posted on 29 March 2023
Phoned for 3 days now from 8 till 9.30 got thought 9.30 to be told I am in queue number 19 when I got to 6 was told no more appointments today please phone later, I just got back from doctor's tried to book for any other day but told No. you can not do that here! Am I just unlucky in the phone? Really not happy!!
Visited March 2023
Review titled Hucknall Road Medical Centre
Replied on 29 March 2023
Dear Patient, Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.
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Review titled Fantastic care
Rated 5 stars out of 5
by Kelly - Posted on 05 April 2023
Cannot thank this surgery enough for what they do for me. The receptionist’s are patient helpful and understanding and the GP’s genuinely care about their patients. I have always felt supported in my care. Thank you for helping me to feel better.
Visited March 2023
Review titled Hucknall Road Medical Centre
Replied on 13 April 2023
Dear Andrew, thank you for your feedback. We are pleased to hear that you are happy with the service we provide. Kind Regards Hucknall Road Medical Centre
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Review titled Very concerned
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
After 10 phone calls and finally number 20 in the queue, was met with opposition that there was no appointments for none urgent conditions. I had to beg and say I did not want my condition to deteriorate before I have the appointment. I did a telephone review that day and the Dr requested some blood tests. A week later 25/2/2024 I rang number 20 in the queue and finally got through and explained that I had blood tests and was Requesting a Dr’s call to discuss blood results. The receptionist refused to make one saying my request was not urgent I should try on Monday. Now if my results were abnormal God forbid Is it in my interest that I should wait and probably be told again that my situation is not serious to be attended to. I am not asking for too much here just someone to tell me the blood results. I find this whole experience very upsetting and worrying.
Visited February 2023
Review titled Hucknall Road Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. I am very sorry that you are unhappy with the service. If you would like to discuss this further, please contact the surgery and ask for the Operational Manager who would be more than happy to listen to your concerns and hopefully try and understand the issues which may then help us to improve our service.