Hughenden Valley Surgery
Valley Road, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Negative Experience
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2024
The Prescription Secretary was extremely rude and dismissive when I called regarding a query I had, there was no resolution to my query. I was made to feel that I was in the wrong and a bother to her. I have experience in working with NHS and I have never experienced such rudeness as an employee or as a patient!!!
Visited November 2024
Review titled Hughenden Valley Surgery
Replied on 29 November 2024
Thank you for your feedback. However since this is an anonymous review we are unable to respond. Please could you write to the Practice Manager with details e.g. dates, times etc so that these issues may be addressed. Thank you
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Review titled Excellent appointment
Rated 4 stars out of 5
by John - Posted on 22 November 2024
I had an appointment with Nurse A this morning. She was very efficient, kind and friendly. She explained things clearly and I know just what happens next.
Visited November 2024
Review titled Hughenden Valley Surgery
Replied on 29 November 2024
Dear John Thank you for taking the time to write this review. Your comments will be shared with Nurse A and the rest of the team.
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Review titled Medical secretaries so helpful
Rated 5 stars out of 5
by Annie Tregale - Posted on 07 October 2024
The two medical secretaries that I dealt with recently were extremely helpful, empathetic and kind. I feel that they went above and beyond in order to help me and were extremely professional too. I really appreciated their assistance. Thankyou so much.
Visited October 2024
Review titled Hughenden Valley Surgery
Replied on 07 October 2024
Dear Ms Tregale Thank you for taking the time to submit this lovely feedback. I will pass your comments on to the medical secretaries and share with the wider team here at Hughenden Valley Surgeries. Julie Naylor Operations Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Barbara Puddephatt - Posted on 24 September 2024
My recent few experiences, as always, were excellent. The staff who I booked the appointment/triaged with were very understanding and helpful. The nurse who saw me was very good, communicated well, helped with my concerns and checked I was clear about what was happening. The Dr who I had a recent phone appointment with was, as usual, very empathetic but also professional. It was a fast and efficient service in terms of getting my prescriptions and also very efficient as well.
Visited September 2024
Review titled Hughenden Valley Surgery
Replied on 03 October 2024
Dear Ms Puddephatt Thank you so much for your comments and for taking the time to write a review. I am glad to hear that you had a positive experience across the whole service. I will share your feedback with the surgery team at our next clinical meeting. Julie Naylor Operations Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Rob McMurray - Posted on 05 August 2024
Our son had an awful ear infection that hadn’t responded to pharmacist level antibiotics and drops. Dr S saw him and gave him a thorough work over due to his higher than usual temperature. She gave him some stronger drops and asked to see him 4 hours later on the same day. He was responding well and after another thorough examination, he’s home recovering. This 100% saved us having to goto Stoke Mandeville. can’t thank her enough for her time today.
Visited August 2024
Review titled Hughenden Valley Surgery
Replied on 06 August 2024
Thank you for taking the time to write this positive review Mr McMurray. This will be shared with Dr S and the rest of the team.
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Review titled Great support consultation and staff
Rated 5 stars out of 5
by Susan V - Posted on 08 August 2024
Having presented with long term breathing difficulties the doctor and nurse were both exceptional in their treatment of me. Clear explanations and marvellous support. I’m now diagnosed as asthmatic and have all the right medication. It has turned my life around. I am so grateful.
Visited June 2024
Review titled Hughenden Valley Surgery
Replied on 09 August 2024
Thank you for taking the time to provide us with this positive feedback. I will pass on your comments to the rest of the team.
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Review titled Excellent service
Rated 5 stars out of 5
by A Payne - Posted on 10 June 2024
Dr Jinah was knowledgeable, took time to listen and discuss treatment options. I really appreciated her time, expertise and clear dedication to research what would work best for me. I feel I’m now on the right track thanks to Dr Jinah.
Visited June 2024
Review titled Hughenden Valley Surgery
Replied on 11 June 2024
Thank you for taking the time to provide this positive feedback. I will share your comments to Dr Jinah and the rest of the team.
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Review titled Excellent and rapid response to my requests
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Doctor listened and sent my prescription,do not resuscitate form,new aero chamber next day. Very grateful for the delivery
Visited June 2024
Review titled Hughenden Valley Surgery
Replied on 17 June 2024
Thank you for taking the time to post this positive review. Your feedback will be shared with the rest of the team.
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Review titled Exceptional care
Rated 5 stars out of 5
by Bex R - Posted on 13 May 2024
When I was going through a particularly hard time in my life with a recent diagnosis. A particular Dr was very supportive and compassionate. Her ability to provide both medical expertise and emotional support was truly commendable. I want to say a personal thanks for her exceptional care and being there for me when I needed it the most. You are truly appreciated as a doctor.
Visited May 2024
Review titled Hughenden Valley Surgery
Replied on 14 May 2024
Thank you so much for taking the time to post your positive feedback. This will be shared with the team at the next Practice meeting.
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Review titled Exemplary GP response.
Rated 5 stars out of 5
by P G Newsholme - Posted on 17 April 2024
Having received an unexpected worrying diagnosis I was extremely impressed with the speed at which the doctors at this practice responded with advice and a treatment plan.
Visited April 2024
Review titled Hughenden Valley Surgery
Replied on 17 April 2024
Dear Mr Newsholme Your feedback is much appreciated and I will pass your comments on to the rest of the team. Thank you.