Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hulme Hall Medical Group.
Reviews
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Review titled how to see a doctor
Rated 1 star out of 5
by reg pickering - Posted on 12 October 2022
it is currently impossible to contact anyone at this practice. you can spend hours searching the website (if it is availble) trying to figure out how to achieve your goal you can phone the surgery and nobody answers your call the service used to be second to none but noe it is appaling
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Thank you for taking the time to share your experience with us Mr Pickering. We are sorry to hear that you have had such a negative experience. I would like to assure you our team are dedicated to providing excellent customer service, and we do strive for 100% satisfaction with every encounter. I am saddened you feel we have failed you in this instance. If you would like to discuss this matter further, please contact Hulme Hall Medical Group and ask for the Operations Manager Tracy Platt.
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Review titled Friendly Practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2022
Whenever I have had face to face encounter with the medical staff or support staff, they have been super helpful and extremely friendly. However...... when trying to contact the practice by phone, it is a nightmare. Today I call at 11:40 and was cut off 15 minutes later. I call back and then waited 45 minutes and 25 minutes as call number 1. I had to hang up and called back and again I have been caller number 5 for 30 minutes. I know that the practice may be under pressure but I think this needs some investment in order to manage the calls. It's a shame because this is a great practice.
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards
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Review titled Past reviews echo my sentiments
Rated 1 star out of 5
by Pat Cook - Posted on 01 November 2022
Requested a telephone call on Friday 28 October, despite having a text on Monday 31 October to book an appointment to discuss X-ray results, was texted today by surgery for a telephone appointment 10 November. Am 76 and spent hours on phone. One, number 3 in queue for 40 mins. Was widowed last year and am having a bad time at the moment. How can the triage doctor decide to give me a telephone phone appointment 13 days later. I wanted to be referred to orthopaedics for the considerable pain I was experiencing in my right knee?
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Dear Pat Cook , Thank you for taking the time to share your frustrations with us. I’m sorry that you have to wait longer than expected for an appointment to see your GP. In response to your comment about waiting times, we can assure you that our goal is always to see patients in a timely manner, but sometimes there are other circumstances beyond our control which mean we need to see patients with more urgent clinical needs. All medical and administrative queries are assigned to and triaged daily by our GP's. The triaging GP reads the information the patient has provided and advises the administrative team when the patient medical needs are of an urgent nature and to be seen within a couple of days or if less urgent, to provide the patient with a routine appointment which on occasions may be 2 to 3 weeks in advance. Patient demand for medical appointments is challenging, however we do our very best to priotise clinical need safely. I apologize again for any inconvenience this caused you. If you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt.
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Review titled Wonderful
Rated 5 stars out of 5
by jimmy dippnall - Posted on 05 October 2022
I must thank you for the attention I have just had from handforth remarkable from seeing the doctor 2days ago I've had an x-ray and the treatment for my problem
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 06 October 2022
Thank you for your wonderful comment. I will make sure this is passed back to all the team at Hulme Hall Medical Group.
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Review titled ridiculous
Rated 1 star out of 5
by reg pickering - Posted on 24 October 2022
I am trying to buy an annuity and need medical information. I took my form to the surgery 17 days ago. after 7 days i phoned the surgery to find out if the form had been completed. The answer was no. I was told if i wanted it quickly they could out source my request and i agreed. Ten days later i phoned medi2data and I was told that they had received the request along with a blank instruction letter and they had contacted the surgery for more information. They have not received a reply and my form will not be filled in until, if ever, they get that reply. I was also told that they have a 28 day turn around. This is ridiculous. I need to sort out my pension but cannot because of this incompetence.
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 07 May 2023
Dear Mr Pickering, I am sorry we haven't met your expectations on this occasion. We do try to fulfil legal and medical documents in a timely manner, however delays can occur, particularly during times when General Practice is faced with unmanageable workloads. However frustrating it may feel having to wait, we aim to complete request for information within 28 working days and communicate this with patients on receipt of any medical forms. We acknowledge within 3 working days when the information is received and advise patients the relevant department will update accordingly. It is worth noting, a simple and secure way to access and view your own medical record is to download the NHS App. Patients who are already set up to access their own medical records, will find much of the information normally required for insurance purposes readily available to view, print and forward to their insurers. Having access to medical records not only empowers patients to extract the required information themselves as and when needed, but also eliminates having to involve the practice to gather the information for insurance companies or solicitors on their behalf. Wherever a patient is not able to access the required information themselves, our practice will happily help. Unfortunately, the process is more time restrictive as we will outsource medical reporting work to an NHS Digital accredited company called Medi2data once we have obtained the required consent from the patient. Only when the patient consent is received, Medi2data will process the medical reports. I am saddened you expressed service incompetence. We would like to reassure you we always endeavour to resolve matters as quickly as we can and ask that you remain respectful to our staff who make every effort to give the best service possible. You are welcome to contact Tracy Platt, our Operations Manager to discuss your concerns in more detail and share your thoughts on how we can improve patient experience. Kind Regards.
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Review titled Wonderful person on reception
Rated 5 stars out of 5
by Keith Edge - Posted on 30 August 2023
It's taken me a long time to write this, sorry... But I wanted to mention this one wonderful lady on reception at Handforth. She went out if her way to help me. I suffer from anxiety and she was brilliant and helped me. I was so moved that I got her some chocs... I'm sorry I don't know her name, but I hope she remembers me and knows she us appreciated.
Visited September 2022
Review titled Hulme Hall Medical Group
Replied on 30 August 2023
Dear Keith, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. I will be sure to forward your lovely comments to the team. Kind Regards Tracy Platt
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Review titled Better feedback prefered
Rated 3 stars out of 5
by TTW - Posted on 07 September 2022
Had an ECG and nurse implied a doctor would be in touch. In the end had a text giving details of certain problems but a short phone call would have been better to explain things like ‘ heart blockage’ problem and a bit more explanation would have been better rather than having to research the issue myself.That said the ECG process went OK and I did get some feedback by text.
Visited September 2022
Review titled Hulme Hall Medical Group
Replied on 06 October 2022
Thank your feedback. We will take your comments on board to improve on the patient experience at the practice. I will feedback to all the staff at the practice.
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Review titled Efficient, friendly practice
Rated 5 stars out of 5
by Matt - Posted on 24 August 2022
In this era of GP bashing I thought I’d take the time to leave a positive review to let the staff at this practice know what a great job they’re doing. Hopefully it will give you all something to smile about at the next practice meeting. Despite the great issues facing primary care and the NHS at large I have always received excellent care at this practice. I find the online consultation form easy to use and have always received a prompt call back the same day. Issues are always listened to and promptly dealt with. I’ve never had any problems if I actually needed to speak to anyone and find the reception staff polite and courteous. My partner is also a patient at the practice and finds the service excellent. For context I should say that I’ve only ever received telephone consultations but this actually works better for me as I don’t need to take unnecessary time off work. I’m sure if I actually needed to be seen this would be able to be arranged. Take home message: 1. Same day service 2. Easy to use online consultation form 3. Friendly, competent, hardworking staff Thanks to everyone at the practice, keep up the good work!
Visited August 2022
Review titled Hulme Hall Medical Group
Replied on 06 October 2022
It's always lovely to hear positive feedback from patients. Thank you for your lovely comments. I will pass this on to all the staff at the practice.