Humberstone Medical Centre (IP Jones)
Humberstone Medical Centre, 150 Wycombe Road, Leicester, Leicestershire, LE5 0PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff are downright rude
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I understand there’s lots of phone calls to take, but If you’re not up to it please don’t take the job as you make it very difficult. Already the patient is ill and trying to seek help. Please don’t take advantage of your position, you know too well we are at your mercy
Visited April 2023
Review titled Humberstone Medical Centre (IP Jones)
Replied on 14 September 2023
Dear Patient, We are very sorry to hear that you had a bad experience with us. We always strive to provide a good service to our patients. Our reception team tries their best to help our patients. We never take advantage of any of our patients who seek help from us. Recently we have recruited a few more receptionists to improve our patient experience. Please be assured that we are doing everything we can to improve your experience with us. Kind Regards Humberstone Medical Centre
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Review titled Abosolute disgrace
Rated 1 star out of 5
by Tammy Severn - Posted on 21 April 2023
This practice is an absolute disgrace to the medical profession. After a consultation,the doctor failed to issue the prescription that she said she would.On querying this the receptionist was completely unhelpful and dismissive of my situation, offering no help whatsoever. I will certainly be looking for an alternative practice.
Visited April 2023
Review titled Humberstone Medical Centre (IP Jones)
Replied on 14 September 2023
Dear Patient, We are very sorry to hear that you had a bad experience with us. We always strive to provide a good service to our patients. We will certainly share your comments with our team and will try our best to offer a better service for you in the near future. Kind Regards Humberstone Medical Centre
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Review titled Bad receptionist
Rated 2 stars out of 5
by Maxine Findlay - Posted on 08 February 2023
I've been trying to get a phone consultation since 8 yesterday I was told to ring at 8 today as wasn't any yesterday so I started ringing at 8 finally got through by 9 to be tould nothing,I explained that the doctor asked me to call anytime regarding the health issue,the receptionist was abrupt and said no phone consultation today ring in the morning but was abrupt
Visited February 2023
Review titled Humberstone Medical Centre (IP Jones)
Replied on 14 September 2023
Dear Patient, We are very sorry to hear that you had a bad experience with us. We always strive to provide a good service to our patients. We have recently recruited a few more receptionists to provide a better service to our patients. Hope this will improve your experience very soon. Kind Regards Humberstone Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Great GP Practice, brilliant Doctors and the reception team is very helpful. I strongly recommend the practice to other patients.
Visited January 2023
Review titled Humberstone Medical Centre (IP Jones)
Replied on 14 September 2023
Dear Patient, Thank you for your feedback and good to hear that you had a positive experience with us. We always want to hear from you. Please keep on posting your experience which will help us to provide a better service for you. Our whole team works very hard to provide an excellent service to our entire population. Therefore, positive feedback like this is highly appreciable, something to gear us up in this current atmosphere. Kind Regards Humberstone Medical Centre