Humbleyard Practice
The Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doing a fantastic job
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Had two excellent encounters with our local GP surgery recently. The receptionists are friendly and were kind when I was worried about my child. I've also seen one of the nurses and a GP recently and have received a great service. Considering the pressures the service is under they are doing a great job. Thank you.
Visited September 2023
Humbleyard Practice has not yet replied.
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Review titled Awful - Mulbarton
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, I am told they have no appointments and to ring at 8am each day, which I have been doing for a long time. Those who operate the phones were extremely rude and said that they only deal with emergency appointments on Friday's, they couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told them this was news to me and that I have not seen this announced on their website or social media. They were extremely dismissive and did not want to help. They then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The A Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else!
Visited August 2023
Humbleyard Practice has not yet replied.
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Review titled Shocking Service - Mulbarton Sugery
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2023
I have been trying to get an appointment for weeks at Mulbarton. I ring as soon as they open the phone lines and it always takes nearly an hour to get through. The Patches form online is never open or available so have to result to phone lines which everyone else has to do, meaning you are constantly on hold. After an age of waiting, receptionists then say they have no appointments and to ring at 8am each day, which I have been doing for a long time. The receptionist yesterday was extremely rude and said that they only deal with emergency appointments on Friday's , she couldn't help me and that if I wanted an non-emergency appointment to ring Mon,Tues, Weds or Thurs. I told her this was news to me and that I have not seen this announced on their website or social media. She was extremely dismissive and did not want to help. She then said if I wanted an appoiment, I'd have to travel to the surgery when the surgery opens in the morning. Not very helpful if you are immobile or work and still not guranteed an appointment. The Dr I have seen in the past was also rude and dismissive and initially told me to 'just medicate' chest pains without investigating them. When I have been able to get appointments in the past, Dr's give conflicting advice and information. Stay clear of this surgery if you can get in somewhere else!
Visited August 2023
Humbleyard Practice has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
Appointment made for a date specific procedure. Cancelled on day of appointment and a new appointment given for 17 days ahead. What use is this? Reception maintain only one nurse available, and they are off sick. Sorry, but a practice this size needs more
Visited August 2023
Humbleyard Practice has not yet replied.
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Review titled Bad Organisation
Rated 3 stars out of 5
by James Chamberlain - Posted on 27 November 2022
Had a text to have a blood test and pressure check when I attended I was told I only had a half slot so I could only have a blood test and would have to make another appointment for the pressure test,what a waste of my time nurses time expensive petrol and a slot that could have been taken buy someone else .
Visited November 2022
Review titled Humbleyard Practice
Replied on 30 November 2022
Dear Mr Chamberlain Thank you for your feedback. Please accept our apologies for your experience when you visited the practice. I understand that the Surgery Manager has been in contact with you directly. This has highlighted a potential training need, which will be addressed with the staff. Kind regards Rose Beggs - Practice Manager
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Telephone appointment between 9am and midday. Stayed in till 12:45. Dr rang at 12:56. By then I had gone out for another appointment at 1:15 which both I and the other party were on time. No apology, no answer phone message, useless. Would the surgery be happy if I turned up nearly an hour late? I'd probably be told to find another surgery!
Visited October 2022
Review titled Humbleyard Practice
Replied on 10 October 2022
Thank you for your feedback. Normally we would advise patients that a telephone consultation will be either AM or PM. If a patient requests a specific time, we will try to accommodate this. However, clinicians will not be rushed regardless of their workload and will allow all patients the time needed during their consultation to listen and understand their needs. This inevitably means from time to time their clinic will over run. I am sorry if this is your experience, however, I am sure you will appreciate the points raised above and understand how difficult it can be for exact timings to be given. Many thanks