Hurley and Riverside Practices
Ebenezer House, Kennington Lane, London, SE11 4HJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hurley and Riverside Practices.
Reviews
-
Review titled Excellent support
Rated 5 stars out of 5
by Liz Landers - Posted on 09 January 2025
My husband is severely disabled by Parkinson’s with Lewy Body disease. We need to watch out for infections. He had come to the Riverside Practice for a routine injection (more great practice there too). I asked at reception if someone could also check him quickly because I was worried about a cough he was developing. Before he was ill, we would have waited to see if it developed further. Now it is important to keep on top of infections. The receptionist was as helpful as it is possible to be: he went and knocked on the door of a doctor whose next patient had not yet arrived. That doctor double checked his next patient was not there (he expressed particular concern because the patient was a child). When he realised the next patient was still not there he took my husband to his room, checked thoroughly his chest, oxygen and heart and was able to reassure us. I really don’t think the Clinic staff could have done more for us.
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 09 January 2025
Dear Liz Thank you for taking the time to provide such a thoughtful review of our practice. I’m delighted to hear about your satisfaction with both the doctor and the receptionist. Teamwork and effective communication are incredibly important to us, and it’s wonderful to know that these values were reflected during your visit. I also appreciate your understanding of the doctor’s need to confirm the status of their next patient before attending to your husband. It’s reassuring to hear that the team prioritised thoroughness while ensuring that your husband’s care was not compromised. I hope this gave you both a sense of confidence and reassurance during the experience. I sincerely hope your husband is feeling better now. Please don’t hesitate to reach out if we can support you further in any way. Wishing you both all the best. Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Great Group Care
Rated 5 stars out of 5
by Rosemary - Posted on 07 January 2025
I have been registered at the clinic fir a long time. I liked how I got on an appointment due to my problem referred to the hospital same day. The dr was absolutely brilliant and really brilliant showed concern talked calmly about possibilties made me feel at ease thank you for such care and a big thank you to the reception team
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 08 January 2025
Dear Rosemary Thank you so much for taking the time to share such a positive review. I’m delighted to hear that you felt at ease with the doctor and well cared for. Your kind words will mean a great deal to our reception team, as they did to me. All best wishes Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Thank you so much
Rated 5 stars out of 5
by Marilyn Crawford - Posted on 10 January 2025
Having just had eye surgery and requiring eye drops 4 times a day I somehow “mislaid” one of the three prescription drops to be taken at regular intervals! The staff were terrific and replaced the necessary prescription straight away! I really appreciate the team effort Thank you
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 13 January 2025
Dear Marilyn Thank you so much for your kind review. I am pleased to hear that your prescription was replaced promptly to ensure there was no delay in your treatment. The team will truly appreciate your kind comments. I wish you a speedy recovery. Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Gynaecologist Service
Rated 5 stars out of 5
by Zoe - Posted on 15 January 2025
I was recently referred by one of the nurses at the Riverside Clinic to see the Gynaecologist who has started working there. In the past I have had a referral to see a gynaecologist where I have had to wait for a hospital appointment so it was absolutely brilliant to be able to see the consultant at the surgery. Having that access to be able to see someone easily at the surgery took alot of the stress that I would have had if I was waiting for a hospital appointment. She was absolutely brilliant - kind, patient and happy to listen. To have this initiative feels like you are really supported and that the access to help and advice is there. I'm sure so many people will benefit from this. Thank you so much!
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 16 January 2025
Dear Zoe Thank you so much for taking the time to share your experience with us. We are delighted to hear that our initiative of having a gynaecologist available at the surgery has made a positive difference for you. It is wonderful to know that this approach helped ease the stress of waiting for a hospital appointment. We are so pleased to hear that you found the consultant to be kind, patient, and attentive—your feedback truly reinforces the importance of this service for our patients. Thank you again for your kind words, and I am so glad to hear that you feel supported in your healthcare journey. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Spoke to Dr re my ongoing problem with my knee as l had been given a second steroid injection at St Thomas’s which l said l didn’t want but was persuaded to have. The result was that my knee was worse then before l had it. The Dr said that he wanted to see me. I duly went and he was excellent. He sent a letter to the orthopaedic dept re the state of my knee and sorted out my meds. I’m truly grateful to him.
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 27 January 2025
Dear Patient Thank you for your positive feedback. It sounds like you have had quite a journey with your knee issue. I am sorry to hear that the second steroid injection made things worse for you, however it is wonderful to hear that the doctor provided excellent care, and took action by involving the orthopaedic department and sorting out your medication. I hope you are feeling better now and that you hear from the orthopaedic department very soon. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Gynaecologist
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2025
I was referred by one of the GPs at the Hurley Clinic to see a gynaecologist, who has recently started working several days at the Riverside practice. She was extremely helpful. I think this is an excellent initiative which a number of patients will benefit from.
Visited January 2025
Review titled Hurley and Riverside Practices
Replied on 13 January 2025
Dear Patient Thank you for taking the time to leave such a wonderful review about our gynaecologist. I will make sure to share your kind comments with them. Many of our patients have already benefited from this service at our practice, and their feedback has been overwhelmingly positive. I’m delighted to see that your experience was equally satisfying. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Caring GPs
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2025
I have been to the surgery with swelling on my hands and feet. I was sent for tests in order to find the cause as well as given medication to ease my discomfort due to the swelling while we wait for the test results. I was then referred to the hospital for specialist care. I really appreciate the surgery’s very speedy help and the caring support of the GPs. Much recommended.
Visited December 2024
Hurley and Riverside Practices has not yet replied.
-
Review titled Great and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
Booked a late appointment but was seen with no trouble or issues. Extremely polite and caring receptionist. Hardly any wait time. The GP was considerate, listened carefully and outlined a plan of action. Extremely happy with how all of this went.
Visited December 2024
Review titled Hurley and Riverside Practices
Replied on 08 January 2025
Dear patient Thank you so much for your feedback. I am pleased to note that you was extremely happy with your experience at Hurley & Riverside Practices and I will be sure to pass your comments onto the team. I wish you well and thank you again for taking the time to leave such a positive review Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
-
Review titled Excellent Quality Care
Rated 5 stars out of 5
by Lesley Cave - Posted on 07 December 2024
I would like to thank the Lead Nurse, District Nurses and Community Nursing team for the dedicated care they have delivered to a family member. The NHS is stretched to the limit and the media take every opportunity to knock staff, but I want to stress that our relative has received superb, compassionate care from all she has come into contact with. A heartfelt thank you.
Visited December 2024
Review titled Hurley and Riverside Practices
Replied on 12 December 2024
Dear Lesley Thank you so much for taking the time to feedback around your relative's experience with the practice and the wider community services. Your kind words really are appreciated and our Lead Nurse will be delighted to receive your comments. I hope your relative is recovering well and I extend my wishes for good health to you all. Kind regards Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net
-
Review titled Wonderful Surgery
Rated 5 stars out of 5
by Alia - Posted on 28 November 2024
On the day I went to Riverside Practice surgery the staff were very helpful and professional. The GP I met was very helpful, kind and caring.
Visited November 2024
Review titled Hurley and Riverside Practices
Replied on 12 December 2024
Dear Alia Thank you so much for taking the time to leave such positive feedback around your experience of the practice. I am very happy to hear of your satisfaction and I will be sure to pass your kind comments onto the team. Kind regards Tracy Crossfield Practice Manager Hurley & Riverside Practices tracy.crossfield@nhs.net