Hythe Medical Centre Surgery
Rochester Road, Staines, Middlesex, TW18 3HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Munerh Asfour - Posted on 30 July 2024
The worst center I have ever registered in. Repeated appointment cancellations. Unfriendly treatment. They get angry. I am suffering a lot from appointments and doctors there. I will cancel with them. When I call for an appointment, they do not send a message, and my English is weak. Also, before the appointment, it is cancelled for me. This has happened more than four times.
Visited July 2024
Review titled Hythe Medical Centre Surgery
Replied on 05 August 2024
I’m very sorry to hear that you are not satisfied with the service provided by our Practice and apologise for any inconvenience this has caused you. I can see that you haven now had the appointment. Please contact us directly via hythe.health@nhs.net if there is any further assistance you require.
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Review titled Horrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Ive tried to call and get some informations over the phone prior a surgery and one of the receptionist is extremely rude even on the phone. She was not listening to my enquiry and emphasised that i have to call at 8am for an appointment with doctors - but i wasn't asking for an appointment with doctors! I just need them to help with information regards an exame done last week. If you are not happy with your work move on and give someone a chance to be better than you are as a human. Disgraceful area to live.
Visited October 2023
Hythe Medical Centre Surgery has not yet replied.
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Review titled Doctors are helpful but one receptionist is very rude
Rated 3 stars out of 5
by Anonymous - Posted on 22 June 2023
I’ve registered to this GP for a year and doctors are helpful. However, one of the receptionist is extremely rude even on the phone. She was not listening to my enquiry and emphasised that i have to call at 8am for an appointment with doctors - but i wasnt asking for an appointment with doctors!!!! I just need them to help with my prescription and I have done this once before without making an appointment with doctors. I do not even have time to explain and she cut me off!
Visited June 2023
Hythe Medical Centre Surgery has not yet replied.
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Review titled Would recommend
Rated 5 stars out of 5
by Egham Hythe Resident - Posted on 19 December 2022
Really great care from the doctors and staff at this GP practice. The reception team have been very helpful when we have had urgent medical issues, or problems accessing vital medicines or getting GP appts. The nurses, pharmacy team and doctors have all supported myself and my husband with various chronic health problems during the year. All surgeries are oversubscribed and struggling to cope, and this one is probably no different, but despite that we have always managed to get what we needed, and some staff have gone the extra mile to help us in 2022. Thank you very much.
Visited December 2022
Hythe Medical Centre Surgery has not yet replied.