I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about I G Medical.
Reviews
-
Review titled Really helpful physio
Rated 5 stars out of 5
by Scott D - Posted on 15 April 2025
Had an appointment with a physio and she was incredibly helpful at diagnosing and assisting with my condition. I also received communication straight after completing an online triage form with very quick appointment options
Visited April 2025
I G Medical has not yet replied.
-
Review titled Great staff & patient care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
Thank you for being such a friendly & caring team. I came in for a blood test today & was quite anxious My nurse was so lovely & understanding. She immediately put me at ease & took my bloods while keeping me chatting. It was a pleasure seeing her today. Thank you so much. You are an asset to this wonderful surgery & all the team 💙
Visited April 2025
Review titled I G Medical
Replied on 04 April 2025
Thank you for your very kind feedback, we've very pleased to hear you had such a positive interaction with a member of our staff. I will ensure your words are shared with the nursing team. With best wishes Rachael Pengelly Practice Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Stephen Eccles - Posted on 19 March 2025
Very happy with the speed and professionalism from our local practice, they assessed the problem with my knee and gave me a steroid injection,
Visited March 2025
Review titled I G Medical
Replied on 20 March 2025
Dear Stephen Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients and we are delighted that you had such a positive experience when interacting with the Practice. I will ensure your comments are shared with the team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Efficient service
Rated 5 stars out of 5
by Gwyneth Carpenter - Posted on 06 January 2025
I filled in the on line form (this seemed a lot more straightforward than when i had previously tried it) and then was phoned back within a couple of hours. I was offered an appointment that day. The doctor was very thorough and knowledgeable. I was offered an urgent physio appointment which is tomorrow!
Visited January 2025
Review titled I G Medical
Replied on 07 January 2025
Dear Gwyneth Thank you for your positive feedback. We are very pleased to hear that you found our service to be efficient and we are very proud to offer our patients good access to a GP and other healthcare services. I will ensure your comments are passed on to the wider team. With kind regards Rachael Pengelly Practice Manager
-
Review titled Great practice always quick response.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Easy to access appointment system online and phone call soon afterwards with a date and time to see a doctor particularly interested in my condition. Very reassuring rather than just being offered the next available time with any available doctor.
Visited November 2024
Review titled I G Medical
Replied on 08 November 2024
Thank you for your positive feedback. We implemented the new system to improve access and ensure patients were booked with the most appropriate healthcare professional for their needs. We're really pleased to hear the service is being well received and that patients seeing the benefits. I will ensure your comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Good new system
Rated 4 stars out of 5
by Isla Coppin - Posted on 22 October 2024
Used the new system today and was impressed. Filled in form online and actually saw GP approx one hour later. No long queuing for phone to be answered, much better than before and actually saw a dr .
Visited October 2024
Review titled I G Medical
Replied on 28 October 2024
Dear Isla Thank you for your positive feedback. We implemented the new system to reduce the waiting times on the phone and provide faster access to care for our patients. We're really pleased to hear the service is being well received and that patients seeing the benefits. I will ensure your comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Online appointment system
Rated 5 stars out of 5
by Clare Boyle - Posted on 21 October 2024
Fantastic service this morning. After filling in the online form at 8am this morning. I had spoken to a doctor within 30 minutes. The doctor was so lovely and understanding about my daughter’s skin problem. Great service and I will definitely recommend it.
Visited October 2024
Review titled I G Medical
Replied on 22 October 2024
Dear Clare Thank you for taking the time to post your feedback about the service you have received from the practice. The implementation of our new online consultation form has helped to reduce the telephone waiting times and created an effective process for GPs to review patient requests. We are therefore very pleased to hear that your experience was so positive. I will ensure your review is shared with the wider team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Very quick appointment
Rated 5 stars out of 5
by Victoria Wilson - Posted on 24 September 2024
I telephoned this morning to report an ongoing health issue. Within fifteen minutes I had received a call back and a health questionnaire to complete. Within the hour I had seen a Doctor who thoroughly examined me and prescribed treatment. I am so grateful as the health problem is distressing and uncomfortable. I was very pleased with the high standard of care received. Thank you.
Visited September 2024
Review titled I G Medical
Replied on 07 October 2024
Dear Victoria Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience when interacting with the Practice and are thrilled to hear that you felt the GP was thorough and provided a clear treatment plan. I will ensure your feedback is shared with the team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Swift , wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I rang the practice after lunch and had blood tests and heart monitor done by 4pm . The doctor sent me an e mail that evening with result of ecg and again at 8am with blood results. Immediate referral to specialist . Reception staff helpful, hca polite and good Doctor excellent Thank you
Visited August 2024
Review titled I G Medical
Replied on 08 August 2024
Thank you so much for your positive feedback. We appreciate the time you have taken to review our services and are pleased you found the care you were given o be efficient and helpful. I will ensure your review is shared with our wider team. Kind regards Rachael Pengelly Practice Manager
-
Review titled Appointments usually available
Rated 5 stars out of 5
by Christopher Hore - Posted on 28 August 2024
Rang the practice at 0800, short phone queue and had an appointmtnt for 0910. The doctor was thorough in his examination and I left reassured.
Visited August 2024
Review titled I G Medical
Replied on 29 August 2024
Dear Mr Hore Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience in our Practice, and we are thrilled to hear that you felt the GP was thorough and you left reassured. Your feedback has been shared with the team. Kind regards Rachael Pengelly Practice Manager