I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service and care
Rated 5 stars out of 5
by Prof. Roger A. Falconer - Posted on 01 June 2024
I would like to express my very sincere appreciation to the doctors at our GP Practice who spent a significant amount of time with my wife and me in May 2023, in going through the recent completely unexpected hospital diagnosis following a serious tests at our local hospital. The doctors went through a number of key life-changing questions from my wife and me and reassured us on a number of concerns. No medical practice could have provided us with better care and attention me than that provided to us by the Ilkley and Grassington Medical Practice, at Springs Lane, Ilkley. We are very grateful for the service and care shown to us by the Practice, both medical and administrative. I should add that the care and attention provided by all the medical and administrative staff is consistent with the continuing service provided to us since we returned to Ilkley to live in 2019; we are very fortunate in being patients at such a professional and caring practice and on all fronts.
Visited May 2024
Review titled I G Medical
Replied on 03 June 2024
Dear Professor Falconer Thank you for taking the time to leave such a positive review of the service you've from the practice. All staff work very hard and strive to provide the best standard of care they possibly can. I will ensure your kind comments are passed on to everyone involved. Kind regards Rachael Pengelly Practice Manager
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Review titled Great practice - always there when you need them
Rated 5 stars out of 5
by Alex Raistrick - Posted on 31 May 2024
I was quite ill recently and all the doctors and staff at IGMedical were extremely helpful and professional. They gave me the time I needed and had a genuine concern for my wellbeing
Visited May 2024
Review titled I G Medical
Replied on 31 May 2024
Thank you for your feedback. We appreciate the time you have taken to leave a review on NHS Choices. I will ensure your kind words are passed on to all the staff and I'm sure they'll be pleased to hear your thoughts. With kind regards Rachael Pengelly Practice Manager
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Review titled Exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I was advised to have an ongoing stomach problem diagnosed. My GP recommended I be fast tracked for detailed examination. This duly took place at a specialist unit in Bradford little more than a week later.
Visited March 2024
Review titled I G Medical
Replied on 15 March 2024
Thank you for your kind feedback. We always aim to provide the best service we can for our patients. We are pleased that your interactions with the practice have been positive and I will ensure your comments are passed on to the wider team. Rachael Pengelly Practice Manager
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Review titled Very well managed GP practice
Rated 5 stars out of 5
by ABC - Posted on 14 March 2024
Easy to book appointment online. Friendly staff. Bloods reviewed within a few days and appropriate referral done.
Visited November 2023
Review titled I G Medical
Replied on 15 March 2024
Thank you for your feedback. We appreciate the time you have taken to leave a review on NHS Choices. I will ensure your positive comments are passed on to all members of the practice team. Rachael Pengelly Practice manager
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Review titled Another missed appointment
Rated 2 stars out of 5
by S Durrant - Posted on 07 June 2023
Receptionist booked an 8am appointment for today with pharmacist for an annual review. It is now nearly 9.30am and no call. Not the first time appointments have been non exsistent.
Visited June 2023
Review titled I G Medical
Replied on 20 July 2023
Thank you for your comment. If you wish to discuss further always contact the practice in the first instance so we can help you quickly. Regards Jo
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Review titled Speedy even on a Monday
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Called 08:00, number busy. Tried a couple of times “more than 30th in a queue” so requested a call back (slightly suspicious if it would work) and got one 35 minutes later. Left info. Got another call back 5 minutes later to arrange an appointment. Saw the doctor at 10:15. Super service especially on a Monday morning in winter. And doctor took my concern more seriously than me so excellent care too. Thanks
Visited February 2023
Review titled I G Medical
Replied on 20 July 2023
Thank you for your kind review it does get fed back to our teams in the practice here. The telephone system is useful for call backs, but as always we are very busy on a Monday morning. Regards Jo
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Review titled Superb team - everyone
Rated 5 stars out of 5
by Oliver Townsend - Posted on 17 January 2023
As is always the case, you only approach your medical practice when you require their help - and recently, being very unwell, I sought their help. I could not have been dealt with more professionally, respectfully or compassionately. Everyone at the surgery was superb and so understanding, and I could not have wished for better treatment. This is what makes our NHS such a wonderful institution - all the individuals who dedicate their lives to helping others - and of course, who are rightly the envy of the rest of the world?? You guys are all dipped in gold - and a simple thank you just doesn't seem enough, but it's heart felt and a recognition of my gratitude. Thank You everyone. Oliver
Visited January 2023
Review titled I G Medical
Replied on 20 July 2023
Thank you very much for the kind review, we have passed this on to the team. We really appreciate when patients take the time to send positive reviews. It has given the team a huge boost. Regards Jo