Ibstock & Barlestone Surgeries
132 High Street, Ibstock, Leicestershire, LE67 6JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you for your time
Rated 5 stars out of 5
by Stuart Briers - Posted on 23 October 2024
Just want to say Thank You for seeing me yesterday, in your very busy day of appointments , the doctor gave me time time to explain my issue and with her experience reassured me . Thanks again .
Visited October 2024
Ibstock & Barlestone Surgeries has not yet replied.
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Review titled Awful Practice
Rated 2 stars out of 5
by Paul Jackson - Posted on 31 July 2024
Having booked a phone appointment at 11.45am, they called me at 16:51. I was unable to answer the call due to driving home from work. I called the surgery at 17.51 to say I'd missed the call due to driving. In the past if a call has been missed the surgery have called back or at least left a voicemail, but neither was done. I now see the appointment has been closed down ... so having waited 3 weeks for a call I will now probably have to wait another 3 weeks to get a call.
Visited July 2024
Ibstock & Barlestone Surgeries has not yet replied.
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Review titled Poor Communication
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2024
So frustrated with the service I have received on multiple occasions. Surely things can’t go wrong for everyone like they seem to for me on every contact. General lack of communication between the team / no response to me as a patient. A doesn’t seem to know what B is doing. Disappointing.
Visited March 2024
Review titled Ibstock & Barlestone Surgeries
Replied on 14 June 2024
I am sorry to hear you have been unhappy with the service you have received. If you would like to discuss your concerns further please contact the practice and ask to speak to one of the managers. Kind regards
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Review titled Wrong information
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2023
I made 18 calls before getting through to the surgery this morning. I eventually got an appointment which I was grateful for. I had to take a urine sample in later in the day. On returning home I viewed my phone to see my previous text appointments. Another appointment showed up for 16.07pm. I was concerned thinking I was called back for a follow up. I called the surgery to query this. I managed to get through but nobody was answering, I sat for 8 minutes but to no avail. I did try calling again and still not answering. I had no choice but to drive to the surgery to speak face to face with someone. I was told it was an error?? The same happened to my partner a few months ago. I did say to the receptionist I had tried to call but nobody answered. I was very polite, but the receptionist replied in an offhandedly manner that we do answer our calls. I appreciate this is a busy surgery and that you do your utmost to serve the public within this area. I think by adding my review it may help with overcoming problems like this in the future.
Visited April 2023
Ibstock & Barlestone Surgeries has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
Excellent service from Doctor and reception staff. Can't fault the service and got through on telephone after 3 attempts first thing in the morning. Well done everyone.
Visited January 2023
Ibstock & Barlestone Surgeries has not yet replied.
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Review titled Recently joined practice
Rated 5 stars out of 5
by Julia Chapman - Posted on 23 January 2023
I just want to say thank you to Ibstock surgery for the service they give. I phoned at 8.30 waited less than 5 minutes for my call to be answered and offered an appointment later that morning is impressive! A breath of fresh air ! Thank you
Visited January 2023
Ibstock & Barlestone Surgeries has not yet replied.