Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Was great in the past
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
I don’t know today’s event is isolated one or not I had issues in the past, waiting for prescription to be sent to pharmacy for 3 days, on number of occasions had to chase just to get prescription sent to pharmacy that was meant to be issued the same day, however today I was blown away, on Monday I opened consultation via What’s up about ear infection, ( recently had ENT appointment ) so had one outstanding prescription from ENT and also had ongoing ear infection. When I went to collect it to my surprise they only issued prescription from ENT but nothing for current ear infection, today I opened another consultation to get antibiotic for ear infection, was asked a number of questions and all of the sudden can I come in at 14:25 today, all I said was no I’m at work and can make it today for 16:45, the next thing I know I get an answer, “we don’t have any appointments after this time, please attend urgent care” got sent two links, one of them don’t work. And Your ChatDoc consultation is complete! So, no prescription, not even a question if I can come in tomorrow morning, simply can’t do anything and look for help elsewhere. I will be sending formal complaint as I think I got to the point where enough is enough. Draw your own conclustions.
Visited April 2024
Ico Health Group has not yet replied.
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Review titled WhatsApp service quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
The WhatsApp service is quick, efficient and easy to use. I've found it really handy for booking appointments and would recommend it to others.
Visited November 2023
Ico Health Group has not yet replied.
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Review titled ICO are transforming GP access
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
At first I was very sceptical in using this technology however it is proving very useful and reliable for non urgent assessment due to prompt reply. I like the fact I can get help for issues regarding my children without having to take time out of school. Only issue is telephone consultations should be given a protected time slot making it easier to know when to be available. ICO are transforming GP access for the local Lewisham/Downham community.
Visited November 2023
Ico Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gemma Pearton - Posted on 17 October 2023
Great practise with extremely friendly and experienced staff. The doctors at the surgery are very efficient, show empathy and make time to listen to my concerns. The new doctaly app is amazing! On several occasions my problems have been delt with on the sane day or next working day.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Negative experience
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
The response time is very slow and bad and also very confusing when you're picking the options and if you are not educated in using technology is difficult to understand.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Janice Cattanach - Posted on 16 October 2023
Started on Saturday they responded first thing monday morning with my queries by 14.42pm all done appointment made repeat prescription sent as was not urgent pleased
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
Using the WhatsApp has certainly improved relationships with the practice. It has become extremely easier to contact a doctor and obtain an appointment for a consultation.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Quick responses
Rated 4 stars out of 5
by Gay Outhwaite - Posted on 18 October 2023
I was pleasantly surprised with the efficiency of the WhatsApp service I received today. I was even offered an appointment for the same day!!
Visited October 2023
Ico Health Group has not yet replied.
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Review titled some staaff very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
can get an appointment when needed the new wattsapp is brilliant can report illness before surgery opens which means not sitting on phone for an hour waiting for someone to pick up and then say no appointments left
Visited September 2023
Ico Health Group has not yet replied.
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Review titled Good response
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
Good response using WhatsApp, only slight criticism is when booking a phone call appointment, was only told that it would be in the morning at some point, not a precise time.
Visited September 2023
Ico Health Group has not yet replied.