Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful WhatsApp
Rated 4 stars out of 5
by Terry thurkle - Posted on 24 October 2022
Good practice with great staff however the new WhatsApp feature is not helpful in the slightest. I used this to renew my prescriptions and got a reply 3 days later saying “this is acute medication” with no prescriptions.
Visited October 2022
Review titled Ico Health Group
Replied on 25 April 2023
Dear Terry, Thank you for writing. The new service was launched in October so you were likely one of the very first patients. Apologies for your less than excellent experience. We have worked out a lot of the little problems that happen anytime something new is launched and would encourage you to give the service another try as and when you need help. Thanks again. The ICO Team
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Review titled Helpful practice
Rated 5 stars out of 5
by ROSEMARY BORRETT - Posted on 28 October 2022
I requested a face to face appointment and was seen in afternoon . Dr was very helpful in explaining my aura migraine and was very thorough and helpful in advice
Visited October 2022
Review titled Ico Health Group
Replied on 25 April 2023
Thank you for the kind review Rosemary. Delighted we were helpful and we hope the migraines are under control. Thanks. The ICO Team.
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Review titled Bladder bowel clinic
Rated 4 stars out of 5
by Johnny - Posted on 12 October 2022
Nurse was polite and gave me almost a hour for a half hour appointment despite me being fifteen minutes late. However there needs to be a sign at reception to say go straight upstairs rather than wait at reception to book in. I know now.
Visited October 2022
Review titled Ico Health Group
Replied on 06 May 2023
Dear Johnny, so pleased our Nurse was helpful and was able to give you the time you needed. I will pass this feedback to the reception team and see if we can get a sign installed. Thank you. The ICO Team.
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Review titled Booking through whatsapp was an excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2022
They have a new service to contact them and book an appointment through whatsapp - this was a much much better experience than having to wait in a phone queue first thing in the morning. The service was excellent
Visited October 2022
Review titled Ico Health Group
Replied on 26 April 2023
Thank you for your kinds words. So pleased the experience was good for you. The WhatsApp service is also taking the pressure off the phones which is great for those less digitally savvy as well. Feel free to encourage other patients to give the service a try. Thanks again. The ICO Team.
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Review titled Doctaly Assist great addition to surgery
Rated 3 stars out of 5
by sharon - Posted on 28 October 2022
Used the what's app Doctaly Assist platform and found it very easy to use. Able to book a doctors appointment through this channel rather than having to wait ages in the telephone queue after 8am. Really pleased I was able to book an appointment this way. Will definitely be using this channel again not just for appointments but for advice, to book smear tests, ask for blood tests etc. Great addition to the service
Visited October 2022
Review titled Ico Health Group
Replied on 25 April 2023
Dear Sharon, We really appreciate your review, thank you for taking the time. So pleased you found the new Doctaly ChatDoc service helpful. Please encourage other patients to give it a try as well. It won't suit everyone but it really helps us be more efficient so we can spend longer with those patients who have complex problems. Thanks again. The ICO Team
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Review titled Fantastic doctors
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Cannot praise the doctor enough. She listens to your particular problem, and carries out diagnoses with compassion, respect and reassurance. She is genuinely interested in you as a patient and a person. Fantastic service!
Visited September 2022
Review titled Ico Health Group
Replied on 25 April 2023
Thank you so much for the feedback. We pride ourselves on our team and the quality of care they provide. So glad we could help you. The ICO Team