Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Although it took a while for an agent to get back to me, once they were onboard the service was quick and efficient. No fault of their own but messages do get lost when using the WhatsApp as the NHS reminder messages were always sent after I would send a message even though an agent was now engaging with me… hope that makes sense. Apart from that and the wait (understandable, no one’s fault but the government) it was a great service! Thank you very much - Edirin Idogun
Visited December 2022
Review titled Ico Health Group
Replied on 21 May 2023
Thank you for the review. Really good to hear you found the new service useful. You were likely one of the very first patients to use the service as it was only launched at the very end of last year. There have been many improvements to the service since then, including a target of responding to all patients within 2 hours. We hope to be able to meet this target on the vast majority of days. Please give it another try when you next need help. Thanks again. The ICO Team.
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Review titled Extremely long time in the phone queue
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2022
I’ve been trying to reschedule my son’s vaccination appointment all week due to an illness he had and every time I call I’m on hold between 30 mins - 1 hour, by this time I’ve given up. Today after 1 hour in the queue I got cut off by Reception and I had to rejoin a 15 person queue again. It’s a shame as I’m sure someone else could have used that appointment.
Visited November 2022
Review titled Ico Health Group
Replied on 11 May 2023
Dear patient, apologies for your poor experience accessing our service over the phone. Since you posted this review, we have made a couple of significant changes. Firstly we have a brand new telephone system that shouldn't ever cut people off! This went live late last year. Secondly we have added the ChatDoc WhatsApp service. Simply send a WhatsApp message to our usual phone number to access it. Many patients are finding this a really convenient way to get the help they need. Its nice and easy to cancel or rearrange an appointment as well. Thanks again for writing and we hope your next experience is smooth and stress free. Best Regards The ICO Team
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
Can't even get through on the phone put the phone down on you before you can even talk to anyone when you do get to talk to someone never have an appointment left they are under staffed if you actually manage to get an appointment there self check in doesn't work hasn't for years so have to wait 10-15 minutes for the receptionist to book you in then your never seen on time can wait anything from 20 40 minutes past your appointment time to be seen because only a few doctors there it seems and one of them can't even sign prescriptions so has to wait for a doctor who can then you wait days for it to be sent out to the chemist if its sent at all after calling and calling to have the phone put down on you place is a joke it use to be a great doctors
Visited November 2022
Review titled Ico Health Group
Replied on 26 May 2023
So sorry to hear of your poor experience - we are well aware of the challenges we have been grappling with over the last few years. Hopefully you can see from the many positive reviews over the last few months that we have made some great improvements at the practice. Really hope you stick with us and give the new service a try. Thankyou. The ICO Team
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Review titled Appointments
Rated 2 stars out of 5
by Michelle Jupp - Posted on 04 November 2022
I have been trying for a week to talk to reception as soon as I reach number 1 in queue it cuts me off. I would not mind but the doctor wants to speak to me not the other way around. So mat not bother if this keeps happening. Feel sorry for the people that need to see the doctor. So disappointed with their service.
Visited November 2022
Review titled Ico Health Group
Replied on 11 May 2023
Dear Michelle, Really sorry for your frustrating experience. Since November we have undertaken a full upgrade of our phone system so hopefully the cutting off the call issues you experienced are a thing of the past. Thanks again The ICO Team
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Review titled Efficient communication
Rated 5 stars out of 5
by Jacquie Elliott - Posted on 17 November 2022
I thoroughly recommend the use of this Doctorassist app. It is very smooth to use quick to get response and avoids frustration of writing in telephone queue for hours on end before giving up. This provides a wonderful service in my view
Visited November 2022
Review titled Ico Health Group
Replied on 06 May 2023
Dear Jacqui, Thank you for the kind review. So much effort has gone into creating this service its so satisfying when patients find it useful. ChatDoc (from Doctaly) and the use of WhatsApp is a bit of a game changer (we hope!). Thanks again. The ICO Team.
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Review titled What's app trial
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2022
This service is Very Very helpful. Especially for those who work night shifts and young people. It's easy to explain symptoms and even send pics if needed to help with advice or subscriptions of referrals
Visited October 2022
Review titled Ico Health Group
Replied on 06 May 2023
Thank you for the review. One of the great parts of the new service is that it can be accessed anytime, anywhere. Really pleasing to hear that this is valuable to patients. The ability to easily send and receive pictures, videos and documents with WhatsApp - something most people do frequently - is very useful as well. Thanks for using the service. The ICO Team.
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Review titled WhatsApp service.
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2022
I used the new WhatsApp service to book a telephone appointment and to speak to a doctor for them to prescribe me antibiotics. It was so much better then calling the surgery as I’ve had issues where they say to call at 8am and then your on hold for over an hour then when you get in contact they say you haven’t got any space which is very annoying! So the WhatsApp service was so much better as they ask about your symptoms and questions about your illness and they then send you the right medication to your pharmacy. So much better.
Visited October 2022
Review titled Ico Health Group
Replied on 03 May 2023
Thank you for your kind review. So pleased the Doctaly Assist WhatsApp service gave you a good experience - this is exactly what it has been designed to do! The 8am rush on the phones is a real problem and we hope we have found the solution. Really appreciate you giving the service a try - please encourage other patients to do so also. Thanks again. The ICO Team.
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Review titled Pleased with the Practice.
Rated 5 stars out of 5
by M A Smith - Posted on 12 October 2022
Found the ICO App very useful. I have found the Telephone Consultation with the Gp satisfactory. Most recently used the Whatsapp and was able to arrange a sick note.
Visited October 2022
Review titled Ico Health Group
Replied on 06 May 2023
Dear M Smith. Thank you for taking the time to leave a review. Great to hear that the new technology we are using (WhatsApp ChatDoc) is doing the job well. The phone will always be available for those who struggle with digital options, but we hope that by using WhatsApp that is familiar to so many people (particularly after the pandemic!) we can close the digital divide. We aim to keep it simple! Thanks again. The ICO Team.
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Review titled Excellent practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2022
Excellent practice, messaged them Monday night, got a response Tuesday and an appointment Wednesday. I have been with this practice for years and have always had a great experience. The drs listen and make you feel comfortable. They are always very helpful and supportive.
Visited October 2022
Review titled Ico Health Group
Replied on 06 May 2023
Thank you for your detailed review and we are really pleased you had a good experience with ChatDoc over WhatsApp. Putting this technology in place has helped the team be a lot more efficient so we are now able to offer appointments to the people who need them much quicker than we could before. Great that you are comfortable with the team as well. Thank you! The ICO Team.
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Review titled A joke
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Ignoring the changing of my medications without my consent or properly informing me that they would stop one I needed for my mental health, and me telling them the changes aren't working. A change made by people who have never met me in person, and ignored their prescribing by a psychiatrist that knew me as an in patient for 2 months. Ignoring that. In June I submitted documents for my university, they lost them 3 times, no accountability. No apologies. Was informed they were given to a doctor 2 weeks ago, told they would be ready last week and nothing. Finally I was told they were ready and I needed to pay £20 to access them. Today I'm told this. Oh and cash only. A joke. The only surgery I've actively had my that's made my health worse after visiting.
Visited October 2022
Review titled Ico Health Group
Replied on 25 April 2023
Our sincere apologies for the aggravation you have had. Can I please encourage you to give us a call (wait times are quite short now!) and discuss with our practice manager? Thank you