Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy and Fast
Rated 5 stars out of 5
by Mario Comboni - Posted on 16 May 2023
Sure, the registration process was very easy and fast, I’ve got a confirmation of being registered within 1 day. It usually takes more than that. The WhatsApp service was great as I was able to show pictures of the problem and the doctor got back to me asking to take my daughter the next day. I work in a tech company and it’s great to see tech innovation in the health industry as it helps to deliver and heal patients in a more efficient way
Visited May 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Mario, We think you are ont of the first patients to use the new, fully electronic patient registration process, so excellent to hear it was a good experience for you. Switching practice should be quick and simple - we believe this will help drive up standards everywhere across General Practice. We are pleased you had a good experience and always nice to see some recognition of the innovative service we have launched. Its not easy as you know from your own tech experiences! Thanks again, the ICO Team.
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Review titled Love the WhatsApp service!
by jupitertk53 - Posted on 26 August 2023
ICO have recently introduced a service where you can WhatsApp to ask for advice, repeat prescriptions, request an appointment etc. I've found it really helpful and much faster and easier than calling and waiting for ages on hold! One time, I had a chat via WhatsApp message and they sent a prescription straight to the pharmacy. When needed, I've always been given an appointment within a couple of days, sometimes the same day using the WhatsApp chat. Love it.
Visited May 2023
Provided by Care opinion
Review titled Ico Health Group
Replied on 21 September 2023
Dear Jupiter - thank you so much for your enthusiastic review. You are the perfect customer/patient! Delighted you are having such a great experience - it is exactly what we are aiming for for everyone. We have appointments available much more quickly now so everyone should benefit. Thanks again! The ICO Team
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Review titled It was good
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
It was good, particularly because there's a way to book an appointment without having to queue on the telephone line. It was particularly handy today as I've lost my voice and couldn't call the practice
Visited May 2023
Review titled Ico Health Group
Replied on 05 June 2023
Thank you for the review - we agree that the WhatsApp service is definitely much better than phone when you have lost your voice! We know queuing is never a fun experience, its something we all try and avoid, so please continue to use the new service even when your voice returns! Thanks again, the ICO Team.
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Review titled The WhatsApp experience is a quick and easy way
Rated 5 stars out of 5
by Malcolm Huxted - Posted on 05 May 2023
The WhatsApp experience is a quick and easy way of contacting the surgery which produces a quick response
Visited May 2023
Review titled Ico Health Group
Replied on 06 May 2023
Dear Malcom. Great to hear that the service was eay to use. We agree that WhatsApp is very convenient. We are working hard to make sur responses are rapid, so we appreciate you giving the service a try. Thanks again. The ICO Team.
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Review titled Amazing doctor surgery always here to help
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Amazing doctor surgery always here to help. No matter what the situation is very understanding and easy to talk to.
Visited May 2023
Review titled Ico Health Group
Replied on 06 May 2023
Thank you so much to your kind words, the team really appreciate you taking the time to leave a review. So glad we can help. Please take care. The ICO Team.
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Review titled Disappointed
Rated 3 stars out of 5
by Howard Anders - Posted on 18 May 2023
I received a text after taking a blood test to inform me that I had diabetes. There was no advice of what action I needed to take, apart from another test in 2-3 weeks time. I contacted them via WhatsApp and in the meantime I looked up on the web what I needed to do. Very disappointed that the advice was not attached in the first place. In future I will just look up on the web for medical advice
Visited May 2023
Review titled Ico Health Group
Replied on 21 May 2023
Dear Howard, Apologies that there was insufficient information provided with your test results. We appreciate that can be a bit unnerving. You absolutely did the right thing to contact us over WhatsApp, and we hope you now have all the information you need. We will see if we can improve on this process and provide some more information initially. Thank you again for the comments. The ICO Team.
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Review titled I would recommend the ico clinic
Rated 5 stars out of 5
by Peyker Hassan - Posted on 23 May 2023
I would recommend the ico clinic in Downham to friends and family I’m very very happy with the WhatsApp service and would highly recommend this service I always manage to get an appt for my little boy especially and I’m very happy with all the Doctors in the clinic Having the WhatsApp group gives me piece of mind as I’m always able to speak to someone for advice Very pleased with this service and hoping it will stay and continue
Visited May 2023
Review titled Ico Health Group
Replied on 18 June 2023
Dear Peyker, Thank you for your kind words, it means a lot to us. The new ChatDoc WhatsApp service has really helped free up appointments for those who really need it - all the simple requests that don't need GP time are now handled by the rest of the team. Hope your little boy is well and take care. Thanks, The ICO Team.
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Review titled The doctors are always very helpful
Rated 5 stars out of 5
by Lynette Wright - Posted on 25 May 2023
The doctors are always very helpful with any problem I've had there is no problem at all using this service its a good idea and I think it should definitely carry on
Visited May 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Lynette, Thank you for leaving a review, great to hear both the team of doctors and the new ChatDoc service are helping you. We look forward to continuing to do so. Thanks again. The ICO Team.
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Review titled Easy
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2023
I really like that you can use whatsapp for queries. It is easy. However, it would be good if you wouldn't have to answer so many questions to start with every time
Visited May 2023
Review titled Ico Health Group
Replied on 20 June 2023
Thank you for the review and for using the new ChatDoc service. Good to hear you found it easy to use. To address your point around the number of questions, this is something we have worked very hard on to find the right balance. Too many questions and patients will be frsustrated and stop using it - but too few questions and the team at the practice don't have enough detail to properly help the patient quickly. We are constantly looking at the way the chatbot works to optimise and improve it and we have plans to make the patient identification section shorter. Please keep an eye out for improvements the next time you use the service. Thanks again. The ICO Team.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul Miles - Posted on 15 May 2023
We used this service today and within no time everything was sorted Fantastic Big well done & Thank you
Visited May 2023
Review titled Ico Health Group
Replied on 20 June 2023
Dear Paul, Thank you for the kind review, great to hear the new ChatDoc WhatsApp service was quick and easy. We aim to resolve all inbound queries within 2 hours - whether WhatsApp or over the phone. We really appreciate the recognition. Thanks again, The ICO Team.