Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Overall happy with service
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2023
It can be extremely difficult trying to book an appointment by phone, yesterday I use the wats app service to book appointment wasn't that bad , sometimes I found message can take days for response using this app, some improvement it now seems.
Visited March 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear patient, We apologise it has been difficult to get appointments, great to hear it is getting better. We are targeting to respond to patients within 2 hours (during business hours) using the ChatDoc service, and if a face-to-face appointment is needed, most patients can be accommodated on the same day or next day. Please keep using the service. Thank you. The ICO Team.
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Review titled I find the WhatsApp way of communicating so much easier
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
I find the WhatsApp way of communicating so much easier then sitting on the phone forever at 8 o’clock in the morning while trying to get the kids ready for school
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Thank you for the review. We agree that 8am isn't a great time to be hanging on the phone, particularly when you have children! Great to hear that the new service is working well for you. Take care. The ICO Team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Kelly H - Posted on 08 March 2023
Doctaly Assist is a fantastic service. I messaged to request an appointment for my daughter late in the evening. I got a response immediately and was informed that I would be contacted for a consultation with a health professional the next day. I was asked more information about my daughter’s condition the next morning via WhatsApp and an appointment was booked for her to be seen the same day. I found the service to be very efficient and the response time was so swift. Additionally, the responses were not automated it was an actual person which was great. This is an excellent service. It was much easier than waiting on the phone in a queue or having to call up at 8am.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Kelly, Thank you for your kind words, you have described very well exactly the patient experience we are trying to build! Sounds like it worked perfectly for you, we hope it will offer more great experiences whenever you need our help. We hope your daughter is doing well. Best Regards The ICO Team.
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Review titled On the go help and support
Rated 5 stars out of 5
by Gemma - Posted on 07 March 2023
Very happy with the service I get with my GP ICO Health Group. Every member of staff are friendly and always happy to help. Having the ability to use the WhatsApp chat function to talk to my GP is Amazing! It is a great way to get in touch with the practice to get advice and book appointments. It's also a huge time saver. I'm a busy single mum with numerous Health issues at the moment so it's been a real help to me and my family.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Gemma, Thank you for your kind review - sorry you have so many reasons to need our help! We are very pleased that we are offering you a good service, and that the new WhatsApp chat is helpful as well. Single Mums have a lot on their plate, so great to hear we are saving you some time. Thanks again The ICO Team
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Review titled It was very easy to communicate via WhatsApp
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
It was very easy to communicate via WhatsApp rather than waiting on the phone or having to visit the surgery.
Visited March 2023
Review titled Ico Health Group
Replied on 23 March 2023
Thank you for taking the time to leave a review and we are really pleased you had a good experience with our WhatsApp ChatDoc service. While we know it won't suit everyone (phone will always be available!) we think it will be very convenient for many people. The easier we can make it to access healthcare the more healthy we will all be! Thanks again.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I'm so grateful for all the help the doctors have given me I'm fighting losing weight and with help the doctors have prescribed me weight loss tablet to help this is a fantastic practice
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Thank you for your review and hopefully we can help you with your weight loss. We really appreciate your kinds words. Best, the ICO Team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sariye - Posted on 07 March 2023
I find this service fantastic and have always got a response very quickly. It saves a lot of time rather than waiting on the phone. I think this service should definitely carry on
Visited March 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Sariye, Thank you for your kind words, so pleased that ChatDoc is providing you with a good service. We are working really hard to ensure rapid replies to patients, so I will pass your review on to the team as they will really appreciate it. Thank you. The ICO Team.
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Review titled It was a great experience
Rated 5 stars out of 5
by Brian Mulcahey - Posted on 15 March 2023
It was a great experience friendly and polite full I was given the respect and opportunity to say what I had to say and was given medication to help me with an infection I have got 100/100 would recommend the service to anybody superb.
Visited March 2023
Review titled Ico Health Group
Replied on 04 June 2023
Dear Brian, Thank you for your kind review, we will pass this onto the team. We always aim to be friendly and polite, as well as helping people with their medical needs as quickly as we can. It can be a tough balance! Take care, the ICO Team.
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Review titled Prefer this WhatsApp service
Rated 5 stars out of 5
by Barbara - Posted on 16 March 2023
I prefer this WhatsApp service as it is quicker than waiting in the telephone queue. It is easy to use and since using it I have had very quick responses and advice.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Thank you for the review Barbara and great to hear it has improved your experience of ICO Health. Really pleasing to hear that as a repeat user its been quick and easy. Thanks again, the ICO Team.
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Review titled Referral for long term shoulder injury
Rated 5 stars out of 5
by Dean R - Posted on 02 March 2023
Very easy to use system with very prompt replies. I managed to get a referral without having to take time from work. It's ideal if you're not having a major medical emergency.
Visited March 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Dean, Thank you for taking the time to post a review. A lot of effort has gone into designing a system that is as simple as possible for patients, so great to hear you found it easy. We know juggling work commitments with health matters is challenging, so very pleased we helped you. Any medical emergency should always be handled via 999 or A&E - as I am sure you are aware! Thanks again for the review. The ICO Team.