Ifield Medical Practice
Lady Margaret Road, Ilfield, Crawley, West Sussex, RH11 0BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Letter re triage system
Rated 3 stars out of 5
by Elizabeth Watkins - Posted on 18 December 2024
I just wanted to comment on the letter I received via text regarding your triage system. Although I am fortunate enough not to have needed to book an appointment recently and have therefore not used the system, I have to say that in principle I am in full support of this. I find it incredible that people who have internet access are asking the staff to complete the form for them! My only slightly negative comment is that I received the text while I was away and it was difficult to read such a long letter on my phone. However, that is a minor quibble; the letter was not urgent, and having emailed the link to myself I have now been able to read it on my laptop. Your receptionists have a very difficult job and I applaud them for the work they do. I may have a different opinion about the system when I have had cause to use it, but I think that is unlikely.
Visited December 2024
Review titled Ifield Medical Practice
Replied on 19 December 2024
Dear Mrs Watkins, Thank you very much for taking the time to post a review about the practice. We wrote to all patients to confirm how the first 5 months of the total triage had gone and asked if those who are able to do the online form could please do so, as we were getting alot of calls still. We will always be here for patients who are elderly, vulnerable or without internet access and will happily help everyone. It just helps if those who can do the form please do so. Feedback is always welcome and we are so grateful you have said such nice things about the reception staff. Thank you Sharon Nunweek Practice Manager
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Review titled Fantastic triage
Rated 5 stars out of 5
by SmWood - Posted on 10 September 2024
Fantastic practice. Love the triage system as get an answer so quickly now in the last month. Seems a fair system as I got seen today when needed and two weeks ago was just routine and I waited 3 days. Like the social media as good with the flu and Covid news this week. The manager is very present as came to help me last week.
Visited September 2024
Review titled Ifield Medical Practice
Replied on 19 December 2024
Thank you very much for taking the time to post a review about the practice. Feedback is always welcome and we are so grateful for your words and praise. Thank you Sharon Nunweek Practice Manager
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Review titled Always Friendly and Helpful
Rated 5 stars out of 5
by Darrell Slattery - Posted on 10 January 2024
I have been with Ifield Medical Practice for 43 years and never had any problems. Staff both medical and Admin are always very helpful and polite. Doctors do actually care and are thorough. Thank you for the great service and I am sure it will continue!
Visited January 2024
Review titled Ifield Medical Practice
Replied on 13 February 2024
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice. Receiving such a wonderful review is very uplifting to staff and we are very pleased you are happy with the care we provide. Kind regards Sharon Nunweek Practice Manager
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Review titled Econsultation
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2023
I am really liking the new econsultation service during the mornings. I have used it twice now and you reply within an hour and help. To save calling up is a lifesaver for someone at work. Great asset
Visited October 2023
Review titled Ifield Medical Practice
Replied on 13 February 2024
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice and the e-consultation service. We are pleased to hear you find this useful. Kind regards Sharon Nunweek Practice Manager
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Review titled Bubbly Flu clinic
Rated 4 stars out of 5
by Melissa - Posted on 24 September 2023
I brought my mother in for her flu clinic on Saturday and wanted to say how bubbly and friendly the practice was. There were two very nice ladies on reception and bubbly nurses. Lots of people were leaving smiling. It was super efficient but done in a bubbly manner. Lovely to see rather than doom and gloom vaccine queues. Well done and thank you
Visited September 2023
Review titled Ifield Medical Practice
Replied on 13 February 2024
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice. Receiving such a wonderful review is very uplifting to staff and we are very pleased you are happy with the care we provide. Kind regards Sharon Nunweek Practice Manager
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Review titled Give me confidence
Rated 5 stars out of 5
by Crawley mummy - Posted on 08 September 2023
I’ve been pleasantly pleased by the practice in this last year. I must admit I’m quite an anxious person when it comes to my health but when I come in they help me. I try not to be awkward but i am sure I may go on a bit, but they reassure me. The manager has been kind to me also and I don’t get made to feel silly. I’m confident they have my interests at heart. It’s friendly there.
Visited September 2023
Review titled Ifield Medical Practice
Replied on 23 September 2023
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice. Receiving such a wonderful review is very uplifting to staff and we are very pleased you are happy with the care we provide. Kind regards Sharon Nunweek Practice Manager
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Review titled Active staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2023
I had a small issue with my mother in laws prescription last week and tried to get it sorted but it was complicated admittedly. Was hard to explain. The reception lady said she would get someone to call me back to discuss it further. No more than 4 minutes later the practice manager called me herself. She listened and understood and said she would get a doctor to call me. She said she would personally go and explain it to the doctor. Another hour later and my prescription for my mum in law was at the chemist! Quite frankly I was stunned at how helpful everyone was. I wasn’t expecting priority services but I got it that day. Thank you for going the extra mile this week.
Visited August 2023
Review titled Ifield Medical Practice
Replied on 04 September 2023
Thank you very much for a wonderful review and for taking the time to post this. Our patient satisfaction is very important to us and we were pleased to help you with your request. Thank you once again for such nice feedback. Kind regards Sharon Nunweek Practice Manager
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Review titled Much better now
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
I know the pandemic brought opinions of GPs to the front of our opinions however post pandemic I am pleased with the practice. There's a few members of staff who greet me warmly. I feel acknowledged. They can't work miracles sometimes and I understand. I wish we could all have appointments when we want them but it's not feasible. I asked the kind manager the other day how many patients now and she said over 10000. I honestly thought about 5000. Goes to show the demand. She also answered all my little questions and didn't mind and then suggested I sign up for a new opinion group they are starting which I think I will. I like the nursing team and there is a lovely trainee lady doctor I met this week. She was good and I felt I could really think what I was saying rather than a stopwatch appointment. Will try and see her again.
Visited July 2023
Review titled Ifield Medical Practice
Replied on 21 August 2023
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice. Receiving such a wonderful review is very uplifting to staff and we are very pleased you are happy with the care we provide. Kind regards Sharon Nunweek Practice Manager
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Review titled Very kind
Rated 5 stars out of 5
by R Paul - Posted on 19 July 2023
I like the patient newsletter each month, website good, the nurses acknowledge you when walking through the waiting room, reception ladies going the extra effort, a nice stand of respect for a previous Doctor who has sadly passed away offering patients the chance to voice their thanks. I have had to come in 2 times recently and the lovely Manager helped me so much. She recognised me this week and came over to greet me and check on me again. Sat with me and listened to the update and was genuinely listening and remembered all the back story. A Nurse waved at us both as they passed - she is so jolly and makes you smile. I wanted to write this hoping they see this Thank you all
Visited July 2023
Review titled Ifield Medical Practice
Replied on 20 July 2023
Thank you for taking the time to provide such lovely positive feedback of Ifield Medical Practice. Receiving such a wonderful review is very uplifting to staff and we are very pleased you are happy with the care we provide. Kind regards Sharon Nunweek Practice Manager
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
This surgery is a stain on the reputation of the NHS! Things need to be looked and they need to be looked at thoroughly I’ve had no end in trouble from this so called establishment about the care or lack of they provide my daughter and today is the straw that has broken the camels back. I will be transferring my daughter into the care of competent and trustworthy professionals now and we will not be returning to this surgery!
Visited May 2023
Review titled Ifield Medical Practice
Replied on 08 May 2023
Dear Patient Thank you for your feedback and we take our feedback seriously, and I am sorry to hear about the poor service you and your daughter received from the practice recently. I will address this with the partners and staff at the practice. If you wish to discuss this further with myself, please do not hesitate to contact me on 01293 510900. Kind regards April Haigh Operations Manager