Ifield Medical Practice
Lady Margaret Road, Ilfield, Crawley, West Sussex, RH11 0BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not impressed
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2023
Trying to help the doctor I emailed and asked if I could have a prescription for a really bad chesty cough as I had the flu plus I had tested positive for COVID. I said I had a selected pharmacist and hoped I would receive a phone call or prescription as over the counter medicine wasn’t working. I received a rather terse reply saying I need to make an appointment. I replied I can’t make an appointment as I had COVID and left the ball in their court. Result no reply so never did get any help from the Practice. I’ve been with the practice since 1977 and always been happy, it’s not the doctors or nurses can’t fault them it must be admin staff.
Visited December 2022
Review titled Ifield Medical Practice
Replied on 15 February 2023
Dear Patient Thank you for your feedback and I am sorry to hear of the poor experience you have received from the practice, I am sorry to hear you have a chesty cough and tested positive for covid. I would like to be able to resolve this for you and arrange for a GP to telephone you to discuss your symptoms. Please contact me on 01293 596563 or email me at ifieldmedicalpractice@nhs.net Kind regards April Haigh Operations Manager
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Review titled Impossible to get a GP to call
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
I received a text from this surgery asking me to make an appointment to discuss my recent blood test so I phoned and was refused an appointment by their receptionist even though they contacted me! She sounded like she was poking fun out of me over the phone, it was the weirdest conversation I've ever had but it was clearly evident that she was absolutely not going to help. So I asked for the test to be emailed to me and with the help of the internet I deciphered my own results. Turns out I need a doctors appointment urgently but this woman is blocking patients from getting medical care.
Visited November 2022
Review titled Ifield Medical Practice
Replied on 07 November 2022
Dear patient Thank you for your feedback, as Operations Manager I would like to apologise for your poor recent experience in trying to arrange a telephone appointment with the GP. We take our feedback seriously and we will discuss your feedback with the reception team. If you wish to discuss this with me further please call the practice on 01293 510900. Kind regards April Haigh Operations Manager