Ilford Lane Surgery
1St Floor ,Loxford Polyclinic, 417 Ilford Lane, Ilford, Essex, IG1 2SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Surgery
Rated 5 stars out of 5
by Ikram - Posted on 22 September 2024
Even though I moved from the area, thankfully, they have allowed me to stay on their patient list. All the team provide excellent service, and all my clinical needs are addressed efficiently and effectively. I recently had an issue with logging onto my NHS App, this was addressed promptly, outside normal working hours, which was amazing. Thank you!
Visited September 2024
Ilford Lane Surgery has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Syed Hussain - Posted on 27 August 2024
I attended the surgery for some assistance concerning my daughters ongoing care for two life long conditions that she has. I wanted to speak to the Practice Manager but this person was on holiday. I asked to speak to the person covering her role but was told no one was. I asked if anyone could assist with my enquiry and was told no. I asked if I could see the doctor sometime that week due to the pressing need for a discussion for a way forward and was told that I could not get an appointment. There was no effort made to help the patient or service the request. I raised the matter to the area team who contacted the practice and spoke to the doctor. The doctor claimed they had reached out via message but they had not. More effort was put in avoiding contact than to help the patient. Very disappointing.
Visited August 2024
Ilford Lane Surgery has not yet replied.
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Review titled Poor communication and appointment booking system
Rated 1 star out of 5
by Sukhdeep Panesar - Posted on 02 January 2024
Getting appointments at the surgery are like winning a lottery. I have been holding at number 7 in the queue and then told there are no appointments left for the day. Despite being in excruciating pain the receptionist best advise was that I did have an e consultation booked with the doctor sometime this week. Doctors are goid but the front line reception staff is totally clueless.
Visited January 2024
Ilford Lane Surgery has not yet replied.
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Review titled Highly Recommend
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Great surgery. Lovely staff. E-consultation service is great when you cant get through on the phones. Easy access. GPs provide a great standard of continuous care. Highly recommend. Nurse is lovely and very professional
Visited May 2023
Review titled Ilford Lane Surgery
Replied on 15 August 2023
Dear Patient Thank you very much for the Feedback. This helps us in constantly improving our services. This will be feedback to the staff Kamal Bhangra Practice Manager
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Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have been trying to get an appointment with my GP for my son. I have been calling since 9 in the morning and yet no answer. Please if you want to be seen by a gp or a nurse I will advise to go somewhere else.
Visited April 2023
Review titled Ilford Lane Surgery
Replied on 12 April 2023
Dear Patient, I am very sorry to hear of your experience and welcome the opportunity to discuss this. Please contact the surgery on nelondonicb.f86082discharge@nhs.net with your full name and contact details, so we can investigate the cause of your feedback. This will help improve our service to our patients. Thank you for taking time to raise this concern and for your patience. Kamal Bhangra Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
Lovely Doctors, Easy access to Gps. Prefer the phone system now as you get callback and not hold on for long period of time.
Visited February 2023
Review titled Ilford Lane Surgery
Replied on 15 August 2023
Dear Patient Thank you for the lovely feedback. This helps us with improve our services. Kind regards Kamal Bhangra Practice Manager