Ilford Medical Centre
61 Cleveland Road, Ilford, Essex, IG1 1EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service. Unhelpful receptionist
Rated 1 star out of 5
by Andrew Beaven - Posted on 17 May 2023
I order prescriptions for my parents. This has worked well for 5 months. Today the practice sent a text, at 17.05, asking me to confirm online. But "the website is turned off at 5.30pm" - untrue, as ir was already switched to "out of hours" mode when I tried at 5.10pm and was redirected to NHS 111. And the unhelpful receptionist refused to accept confirmation over the phone and suggested I should come in "with a written note.
Visited May 2023
Ilford Medical Centre has not yet replied.
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Review titled Warden at Oakfield Lodge
Rated 5 stars out of 5
by Warden at Oakfield Lodge - Posted on 05 April 2024
Dear Surgery, I would just like to let you know how much the surgery has helped today with the tenants at Oakfield Lodge with their transport bookings for hospital appointments. Especially on the last occasion when the hospital changed their appointments 3 times bringing it forward. The surgery stepped in so I was able to get a blood test before the tenants appointment at the hospital. We would have waited another 3 months if the surgery didn't help. Many thanks for all their hard work, patience you all put in
Visited April 2023
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Patient, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
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Review titled Worst experience
Rated 1 star out of 5
by Mustafa Cagri Abbasoglu - Posted on 27 April 2023
My wife called them for my daughter, she was crying for a 3 hours nonstop. The lady on the reception said Doctor does not want to see you, you can go to pharmacy. After i called them back to ask them how you can say doctor does not want to see and she said doctor is working half day that's why bla bla. It's unacceptable and you can ready all reviews on good for that centre. And NHS has to make some changes. I am living that area for 3 years and i never seen any positive things about that center.
Visited April 2023
Ilford Medical Centre has not yet replied.
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Review titled Great improvement over the last few weeks.
Rated 2 stars out of 5
by Ayoob Rawat - Posted on 14 March 2023
We are returning citizens and have registered with the practice a year now. Our experience up February has been very poor: We were not invited for a general face to face meeting and a check-up. We were asked to come for a blood pressure check and sent for blood tests. We were told the results were available on-line. We were asked to sent copies of our medicines and had a phone as the reason for each tablets or eye drops. The whole was put on repeat prescriptions and sent to the chemist. My spouse had terrible pain in the thumb joint and the consultation was done on-line with a anti-imflamatory gel was prescribed. We have seen a marked change over the last 2-3 weeks. My wife called in for an acute pain. She was asked to come to surgery and was given a full treatment. The simple meeting with GP makes a big difference. Having been asked to check my bllod pressure and post the results on-line, I was telephoned to be adviced that the GP will prefer to pressure to be lowered and has prescribed a new pill. We wrote to advice of a change of address and got an acknowledgement that our data has been changed within 24 hours. We hope this standard of care showed recently is maintained by the team. Kind regards Ayoob & Sooraiya Rawat
Visited March 2023
Ilford Medical Centre has not yet replied.
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Review titled Blot on the medical landscape of United Kingdom
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
This surgery was our default choice, due to catchment area and proximity to our residence etc. The service has seldom been kind and professional (they have been on two occasions, will not lie), most times they make us feel shockingly un-welcome, encouraging more to stay away from them or not bother them. Right from their telephone etiquettes to their behaviour, they are the epitome of unprofessionalism and ill mannerism, very un-British! To ease pressure, a simple online request to issue an open referral for my child so that I can consult with a private practitioner hasn't been issued in the past 20 days! I am literally speechless. NHS should really reconsider an overhaul of this practice starting with better management staff.
Visited March 2023
Review titled Ilford Medical Centre
Replied on 12 April 2023
Dear patient, Thanks for your feedback. We’re sorry for your experience with our service. Our staff strive to provide the highest standards of care and any feedback with regard to unprofessional behaviour is taken seriously and addressed promptly. Please contact reception team with date/details of your online consultation in order for us to look into the issue as all online consultations have to be responded to within a stipulated timeframe.
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Review titled Telephone
Rated 3 stars out of 5
by Anonymous - Posted on 29 December 2022
I have young children and had to call over the festive period didn’t have emergency number so rang the surgery only to find that the surgery usual phone message when they are open kept calling but no emergency number in message as the usual message was still on as if they were open decided to stay on the line but nothing This is really bad Does the practice manager not check the phones this is disgraceful Managed to get the emergency number from another surgery phone line s maybe I will move my family to that surgery who can be bothered to put the right message. By the way this isn’t the first times my friends said it happens regular during holiday seasons Get your act together even when your closed you can’t get it right
Visited December 2022
Review titled Ilford Medical Centre
Replied on 30 December 2022
Thanks for your feedback. The clinic telephone automated answer machine during non-working hours directs patients to NHS 111 or 999. These numbers are designed to direct you to the most appropriate services depending on the nature of emergency when the clinic is closed.
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Review titled Admin systems are the worst
Rated 2 stars out of 5
by AjayP - Posted on 13 December 2022
Nothing ever gets done by the admin teams in this surgery. You have to chase them multiple times. I cannot recall a time when I have been satisfied with their response times. Promises made to issue letters or prescriptions are never kept, their 'e-consult' system is a joke - you might as well call Santa and ask for a present. I respect and appreciate all the doctors in the surgery. They are caring and give you the time. Just that they need to sack the entire office team and start again right from the top - The Surgery Manager!
Visited December 2022
Review titled Ilford Medical Centre
Replied on 30 December 2022
We’re sorry that you’ve had a negative experience with our admin team. We aim to deal with Online consultations within 48 hours. Reception Staff handle patient queries, prescription requests or referral assistance by directing them to the relevant teams. If your query remains outstanding, kindly submit online consultation with relevant details so we can looking into this for you.
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Review titled Rude receptionist
Rated 1 star out of 5
by Salman Khalid - Posted on 30 August 2022
I am trying to book my son's flu appointment from the last 2 years but ilford medical center receptionists not allowing me to book appointment. Last year in winter before February 2021 I tried my best to book the flu appointment but everytime i called them the receptionists told me that they are going to call me back for confirm appointment but they never call me back. I tried manytimes but they never allowed me and now it's 2022 and I am getting ready to try again but again they are not helpful and receptionists are very rude on the phone. I called 1 month ago and the receptionists told me to call them back around September 2022. I waited and today at 10.00 am on Tuesday, 2022 I called again but receptionists told me that why i am calling because they didn't start the vaccination yet and she said don't call us and we will contact you. What is that mean 1 month ago they were asking me to call them and now they are asking not to call them. They want me to waste 1 more year and they are speaking rudely on the phone. You can even check google reviews where everyone clearly not happy with receptionists bad behaviour.. my son is down syndrome and he is not getting any appointments and no treatment. They are keep misguiding the patients. Kindly take some action otherwise lot of patients are getting hurt by their rude and unprofessional services. Many thanks
Visited August 2022
Ilford Medical Centre has not yet replied.
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Review titled Yes
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Still I have been getting services from them as a patient it was a excellent service they are providing for me I’m very grateful for that thanks......
Visited August 2022
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Patient, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
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Review titled Worse ever service
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
Have I ever encountered such poor service, rude receptionist/ manager, or uneasy service than this? No, I haven't! After covid, they still do not receive in person. Furthermore, this practice doesn't even release appointments, unless you fight for it. If you highlight that you really need one, they become patronising, then rude and then they threaten to end the call, unless you do as they say of course... which most often is 'call later... but they don't tell you when. If you ask when they start getting upset because you 'insist' on it. So now that this awful ball is rolling and you are almost desperately trying to speak to your GP you are suddenly facing a dreadful reality - they hung up on you and they have no idea what your situation is. On top of all this, my personal experience is that I could not get any help with mental health issues. They issued an incorrect sick note and when I spoke to the manager asking for it to be amended she treated me with no respect and told me to do the request from the start and then she hung up on me. by the way I did put my request forward again and I still have no received a correct sick note nor did I receive a call back from my GP.
Visited August 2022
Ilford Medical Centre has not yet replied.