Ilkley & Wharfedale Medical Practice
Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu and Covid vaccinations clinic
Rated 5 stars out of 5
by Helen, Ben Rhydding - Posted on 12 October 2024
Thanks very much for this morning’s clinic- as before, it was well organised and ran on time, with friendly and professional staff!
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 22 October 2024
Dear Helen, We are delighted to hear that you are happy with the running of the Flu and Covid Vaccination clinic; we pride ourselves on an efficient and effective service. Thank you for taking the time to provide feedback; I will ensure to pass this on to the team. Kind Regards, Sarah Hammond Practice Manager
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Review titled Warm and supportive
Rated 5 stars out of 5
by Maurice Mullard - Posted on 11 October 2024
My recent visits have been warm and supportive I Am thankful I have a doctor who listens to me gives me his time even when he is so much under pressure from other demands I am thankful
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 22 October 2024
Dear Maurice, Many thanks for your wonderful feedback; we are very pleased to hear that your recent visits have been supportive and that you feel listened to. I will ensure to pass this on to the wider team. Best Wishes, Sarah Hammond Practice Manager
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Review titled Fantastice practice
Rated 5 stars out of 5
by Gill - Posted on 28 October 2024
The organisation, care and thought that went into the arrangements for the rsv vaccinations on Saturday was superb. Fabulous staff .... the best.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Dear Gill, It's great to have received such positive feedback from our RSV clinic; we are pleased to hear that you had a positive experience with us. I will pass your feedback on to the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Flu and Covid vaccinations
Rated 5 stars out of 5
by John and Dorothy Tinkler - Posted on 23 October 2024
We recently attended the practice to have flu and Covid vaccinations having been given appointment times in advance. The appointment went very well with no delays and efficient administration of the jabs. This reflects the service and attention given by the administrative staff, GPs and nurses of the Ilkley and Wharfedale Medical Practice. We can't praise the surgery more highly.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 24 October 2024
Dear John and Dorothy, Thank you very much for taking the time to provide the feedback. We are very pleased to hear that you are pleased with your visit to the Practice for your vaccinations. I will share your feedback with the wider team. Kind regards, Sarah Hammond Practice Manager
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Review titled Great organisation of flu and covid shots
Rated 5 stars out of 5
by Giles Selby - Posted on 26 October 2024
Visited in late October 2024 for annual covid and flu jabs (both at same time). Organisation for the jabs was extremely efficient and they were undertaken by very friendly, knowledgable and curteous staff. Overall this was a great experience.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Dear Giles, Thank you for taking the time to provide your feedback, it's really appreciated. We are pleased to hear that your experience was so positive, and I will ensure to pass your feedback onto the team who organised and administered the clinic. Kind regards, Sarah Hammond Practice Manager
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Review titled Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
I have attended two vaccination sessions over the last few weeks The first for Flu and Covid the second for Rsv. Both were exceedingly well organised, efficient and caring.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Hi there, Thank you for taking the time to share your feedback it's really appreciated. We are delighted to hear that you found the clinics to be running well. We pride ourselves on delivering an effective and caring service to our patients. I will pass your feedback onto the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Excellent vaccination service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
Flu, Covid and Respiratory Syncytial Virus vaccinations received over the last two weeks. Both programmes were carried out efficiently and with a personal touch. Thank you for giving up precious time at weekends.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Hi there, Thank you for your review - we are very pleased that you are happy with the service you received at your recent visit to the Practice. I will ensure to pass on the feedback to the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Vaccination clinic
Rated 5 stars out of 5
by Janet Petty - Posted on 26 October 2024
Kind and cheerful staff looked after my husband and me. They were so efficient our visit was completed (painlessly) even before our appointment time!
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Dear Janet, Thank you for taking the time to feedback on your recent visit to the Practice for your vaccinations. We are pleased to hear that you were seen efficiently, and were happy with the care provided. I will share your feedback with the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Great practice & Excellent service
Rated 5 stars out of 5
by Louise - Posted on 18 June 2024
Absolutely amazing service and care from the practice. I submitted my patch’s request and received a call to confirm my appointment that evening. Check in was simple at the screen which even indicated an estimated wait time which was minimal . The doctor was excellent, really listening to my symptoms and concerns and formulating a plan . This included bloods which she did immediately, tests to take away and changes for me to implement at home with a suggestion of a follow up appointment to discuss further management if things don’t improve. I feel I was listened too and came away feeling re assured. I really cannot fault any part of the service but praise the team for delivering such a high standard and quality of care .
Visited June 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 20 June 2024
Dear Louise, Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients. We are delighted that you had such a positive experience in our Practice, and we are thrilled to hear that you felt listened to and reassured. Your feedback has been shared with the team. Kind regards, Sarah Hammond Practice Manager
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Review titled GP raised the bar today
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Have had a second appointment with this GP. Came to surgery feeling down in the dumps. After a refreshingly brilliant talk from Doctor I felt listened to and with great kindness and care to boot. Superb Doctors bedside manner, I would not change a thing about this Doctor, left feeling good and reassured Doctor understood the issues fully and knew precisely what needed to get done to move issues along and to resolution. Feeling blessed still that surgery has yet another very high calibre GP who genuinely cares about practice and well being of patients. Huge thanks for your time and attention, you make it look easy, however I know it's not!!
Visited May 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 May 2024
Dear Kaiser, Thank you very much for your review. We are thrilled that you found the service provided by the Practice to be positive and effective. I will of course ensure that your feedback is shared with the team. Kind regards, Sarah Hammond Practice Manager