Inspire Health
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Inspire Health.
Reviews
-
Review titled Superb practice
Rated 5 stars out of 5
by Barbara Wharton - Posted on 13 August 2024
The new messaging system is brilliant. I sent a request in and it was responded the next morning first thing. The reception was delightful and very helpful. Thank you for all you do. I have an appointment that suited me which perfectly
Visited August 2024
Inspire Health has not yet replied.
-
Review titled Supportive and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Had an issue trying to make an online appointment. Spoke with the two receptionists who were very helpful in explaining how to use the system, even offered to do it with me. Appreciated their kind manner and willingness to help.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Making a lot of effort in hard times for the NHS
Rated 5 stars out of 5
by Liz Cook - Posted on 09 July 2024
Although my request for an appointment did not qualify as really urgent, it was quickly picked up and I’ve got an appointment very quickly. Thanks.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Thoughtful and supportive
Rated 5 stars out of 5
by Andy - Posted on 24 July 2024
I received a phone call out of the blue from a G P who had been overseeing some of my care recently and this was unexpected and just to check in with me to ask if I was OK and with the offer of a chance to talk if I needed to. This action was above and beyond what I can expect from my doctor and the doctor did not have to go out of their way to do this for me and I am appreciative and grateful for this. It was a surprise and a pleasant one at that. When things like this happen, it makes me rethink my views on General Practice and medical professionals which are not particularly positive and gives me some hope that there are some clinicians out there doing the job not just for the money. Thankyou for your consideration today. It did not go unnoticed.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Really good experience
Rated 1 star out of 5
by Matthew James - Posted on 10 July 2024
The doctor who I saw was very helpful and understanding. He took the time to explain what options I have and was very understanding. Felt comfortable discussing my issues and he explained that there are a number of different ways we can go if the first thing isn’t suitable.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Stephen Brunt - Posted on 23 July 2024
Able to log on after 5.00pm last night to request an appointment. And received a phone call confirming one (at 09.15) this morning at 7.40am. Very happy with that but concerned that if you go on after 5.15pm or thereabouts to try to book all the available slot have gone.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Great receptionists and doctors
Rated 5 stars out of 5
by Ashleigh - Posted on 17 July 2024
The online appointment booking system is extremely helpful. The receptionist who confirmed my appointment was very professional and polite. Could not rate this GP surgery high enough.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Discriminatory appointments system
Rated 1 star out of 5
by Andy - Posted on 11 July 2024
The online appointments system opens at 8am for more urgent medical requests, yet it is always shut off minutes later. Today it was shut off at 8.03am. This means that for patients who cannot type at the speed of light, ie the elderly, people with impairments, people not too comfortable with technology, they are often shut out from submitting their medical request due to the system reaching capacity so soon. This also means that for me, it is not possible for me to explain my symptoms or describe the situation for the GP to understand as there simply is not time. I just have to fill out all the mandatory fields as fast as a I can with minimal information provided just so I can ensure that the request is submitted before the system shuts off after 2-3 minutes. This is unacceptable and discriminatory. For impaired patients who cannot or struggle to use the phone, the online system is the only viable way that they have to access a medical appointment and as their impairments mean that they cannot possibly fill out and submit the form within 2-3 minutes, they are excluded from accessing medical appointments. The appointments system in operation by Inspire Health therefore is discriminatory and a barrier to accessing medical care for many patients.
Visited July 2024
Inspire Health has not yet replied.
-
Review titled Thank you
Rated 5 stars out of 5
by Jan - Posted on 04 June 2024
I spoke to a lady at the practice who helped me sort out two appointments for my husband and me and she was so helpful. We are both in our 70’s and we were very grateful for her support, patience and kindness. Unfortunately I did not get her name to thank her personally. Pleased to say we both now have appointments arranged.
Visited June 2024
Review titled Inspire Health
Replied on 05 July 2024
Dear Jan, Thank you for taking the time to leave your lovely comments and review. We are very pleased to hear of your experience and that you are satisfied with the service provided to you both! Although we are unsure of the specific member of staff involved, we will be sure to share your feedback across the entire practice team. We find positivity helps go a long way for staff in knowing what an amazing job they do each day! Thank you again for leaving your lovely comments! Warm regards, Jamie Inspire Health Management Team
-
Review titled Impossible to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2024
I have tried for several weeks to get an appointment using the website. Within 1 minute of it opening it says full to capacity. I struggle to use the phone so this is my best option. Most days the routine appointment slot from 5-6pm doesn't even open.
Visited June 2024
Review titled Inspire Health
Replied on 05 July 2024
Dear Patient, Thank you for taking the time to leave your comments and review. We are truly sorry to hear of your dissatisfaction towards the appointment system and access to the online service. As we are sure you are aware, the NHS in general but also more specifically Primary Care have been under immense pressures in recent years and the demands on primary care services has been higher than ever with an ageing population with more complex health. Sadly, these pressures are felt across primary care. We would however like to assure you that the system has been working fully and as it should be and has opened every working day as expected. The practice has provided a large number of appointments each working day following submissions form patients using the system. However, due to the demands and pressures, on some days, the service does close off soon after opening due to capacity limits being reached. There are however some days over the last couple of weeks where capacity has not been reached as quickly and the service has remained open for an extended period of time. We are however sorry for any inconvenience you may have experienced. It is appreciated that obtaining an appointment is not as easy as it once was some 20 years ago but please be assured the practice is working very hard in meeting the needs of as many patients as it can. Please be patient and keep trying as promptly as possible to the service opening. If we have misunderstood any of this or you would like the practice to look into your matter more specifically, please do contact the practice and raise a complaint/feedback. Warm regards, Jamie Inspire Health Management Team