Integrated Care Partnership - Cox Lane Surgery
The Cox Lane Centre, Cox Lane, Epsom, Surrey, KT19 9PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist - appalling
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2024
Recently I rang surgery to book appointment. The way appointment bookings work, gave me no option but to answer their return call at 8.15am during rush hour, between school runs and while driving hands free. Obviously, I had to concentrate on driving, dropping 6 years old triplets with their bags, lunch bags and so on. It was hard for me to recollect my mobile number when reception staff asked me- yet i managed to give her. Then she responded "Oh God.."! After that again she repeated this 'soliloquy' after she made the appointments. What does a telephone operator expect from those who avail their service- who drives and drops children, seeking an appointment - while the surgery gives no same day appointment for two of triplets who have severe allergic reactions including anaphylactic shock. Reception staff S E said no same day appointment available and incase of emergency call 111 - great advice everyone receives from NHS! By now entire population in the UK is aware of this advice! And in the end booked a telephone appointment for the first week of June to discuss about allergy test for my triplets. Great service! Wish NHS dismantle these GP services and integrate or a total revamp to serve patient than operate like a service scare crow!
Visited May 2024
Review titled Integrated Care Partnership - Cox Lane Surgery
Replied on 24 May 2024
Dear Anonymous I am sorry to hear your experience from our practice has fallen short on this occasion. If you would like to email me with your details at syheartlandsicb.feedback.icp@nhs.net and I will look into the issues you have raised. Mrs E Batson Patient Feedback Lead
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Review titled Great practice for sure
Rated 5 stars out of 5
by Andrew Whiting - Posted on 04 November 2023
Excellent appointment system. Friendly mannered receptionists. Always ready to help. Faultless General Practitioners. I have multiple health conditions and have always entrusted my health care in this surgery.
Visited November 2023
Review titled Integrated Care Partnership - Cox Lane Surgery
Replied on 24 May 2024
Dear Mr Whiting We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. Mrs E Batson Patient Feedback Lead