Integrated Care Partnership - Och
Alexandra Road, Epsom, KT17 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Francesca - Posted on 23 December 2024
I saw a doctor at the Old Cottage for my 4 year old daughter relating to an infection. She was really kind and very informative, explaining the detail about the tests, medications and explaining when the results could be expected and that she would check for these. We both left feeling very calm, cared for and well informed. Really fantastic doctor and experience.
Visited December 2024
Review titled Integrated Care Partnership - Och
Replied on 24 December 2024
Dear Francesca We thank you for your positive review and we are so glad that you are happy with the consultation your Daughter had with the Doctor at the surgery. We will continue to improve our services for the patients at the practice. Kind Regards L Batson Patient Feedback Lead
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Review titled Good care from the Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
I had bloods today at cox lane the Nurse was very good and didn't cause any pain or discomfort and I didn't bleed. Very good and happy.
Visited December 2024
Review titled Integrated Care Partnership - Och
Replied on 23 December 2024
Dear Patient Thank you so much for your review. We are so glad your procedure went well with our Nurse and was pain free. We will make sure your comments are passed onto the Nurse at Cox Lane Surgery. Kind Regards L Batson Patient Feedback Lead
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Review titled Great practice
Rated 5 stars out of 5
by Leonora Conneely - Posted on 06 January 2025
General Practitioners often get a negative press in terms of appointment availability and care. I wanted to thank Integrated Care Partnership for the amazing community support care they have given to both me and my father as he has become frailer as he has aged. He is not always a compliant patient but they are caring, understanding and so very supportive of me as a caregiver. I have my own health conditions and have always been able to get an urgent on the day appointment when needed and a routine one booked when more appropriate. I will continue to recommend and endorse Integrated Care Partnership as a practice. I really cannot thank them enough for all they have done and continue to do.
Visited November 2024
Review titled Integrated Care Partnership - Och
Replied on 07 January 2025
Dear Leonora Conneely We thank you for your positive review and we are so glad that you are happy with the care the practice has given both you and your father. We will continue to improve our services for the patients at the practice. Kind Regards L Batson Patient Feedback Lead
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Review titled Friendly practice
Rated 5 stars out of 5
by Susan and Christopher Perry - Posted on 08 October 2024
We had our flu vaccinations on Saturday morning. How efficient we were so impressed. Much quicker than pharmacy last year. Well done all the staff
Visited October 2024
Review titled Integrated Care Partnership - Och
Replied on 10 October 2024
Dear Susan and Christopher Perry. We thank you for your positive review and we are so glad that you are happy with how the Flu vaccine clinic went. We will continue to improve our services for the patients at the practice. Kind regards Liz Batson Patient Feedback Lead.
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Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Every day this week I have called at 8am to get an appointment (there is no other way to get an appointment at this surgery). By the time I get through they have run out of appointments each day. I am in absolute agony and pain and now I think I will have to find a private GP just to get seen as my pain is increasing every day.
Visited July 2024
Review titled Integrated Care Partnership - Och
Replied on 10 July 2024
Dear Patient I am sorry to hear your experience from our practice has fallen short on this occasion. We are currently looking into different ways we can offer patients to book an appointment. If you would like to contact the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Liz Batson Patient Feedback Lead
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Review titled practice going down hill
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2024
why are you still advertising new patients when it is impossible to get an appointment for 3wks i am told by my heart failure nurse to make a immediate appointment your desk states 3 wks or phone at 8 0clock in the morning . have you tried phoning at exactly 8 o clock you become caller no 30 or upwards these morning appointments should b given priority of there condition. thank you still trying to get an appointment
Visited June 2024
Review titled Integrated Care Partnership - Och
Replied on 11 June 2024
Dear Patient I am sorry to hear your experience from our practice has fallen short on this occasion. If you would like to email me with your details at syheartlandsicb.feedback.icp@nhs.net and I will look into the issues you have raised. Mrs L Batson Patient Feedback Lead
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Review titled Type 2 Dabetes
Rated 4 stars out of 5
by R C - Posted on 22 March 2024
As a newly diagnosed type 2 diabetic I was provided with some very crucial information to assist me in the management of my new medical condition. Appointments for further blood tests and eye test were promptly organised. A meeting with the diabetic nurse was arranged as was enlisting my name for an online educational session. In brief, the medical, nursing and administration teams were very supportive. However, an appointment for foot care was not included. Diabetes UK identified peripheral neuropathy as a potential complication of diabetes. I wonder whether the management of Integrated Care Partnership would strive towards including such an essential aspect of care in the management of type 2 diabetes.
Visited March 2024
Review titled Integrated Care Partnership - Och
Replied on 07 May 2024
Dear R C Thank you for your review. The practice strives to provide the best care possible for its patients and we are glad you found your initial appointment useful. Sorry that you were not offered an appointment for foot care, we do provide this service, please contact the surgery and request an appointment. Mrs L Batson Patient Feedback Lead
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Review titled Appointment Mismanagement and Rude Staff Behaviour
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Despite arriving on time for my 8:30 am appointment, I was left waiting for 30 minutes without any communication regarding the delay. When I approached the reception desk for an update, I was informed she had not informed the doctor of my arrival. The lack of coordination is concerning, and the response from the receptionist was both unprofessional and dismissive. The receptionist, without any apology or empathy, stated, "well, it’s human error, what do you want me to do." To exacerbate the situation, her colleague echoed the rudeness. This experience is unacceptable and reflects poorly on the professionalism of the surgery’s staff. Waiting nearly 10 more minutes to be seen by the doctor only added to my dissatisfaction. Considering I waited almost four weeks for this appointment to address my high blood pressure, it was even higher following my negative interaction with the reception staff. I strongly urge the surgery to implement measures to prevent such incidents in the future. Patients should not endure both delayed medical attention and disrespectful behaviour from staff members.
Visited February 2024
Review titled Integrated Care Partnership - Och
Replied on 03 May 2024
Dear Patient I am sorry to hear your experience from our practice has fallen short on this occasion. If you would like to contact the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Mrs L Batson Patient Feedback Lead
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Review titled Very caring doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
We were able to get a same day appointment for my baby and the GP was very thorough and patient and provided us with a lot of information and reassurance - thank you.
Visited November 2023
Review titled Integrated Care Partnership - Och
Replied on 03 May 2024
Dear Patient Thank you so much for your review. The practice strives to provide the best care possible for its patients and we are glad that your baby received the treatment they needed. Mrs L Batson Patient Feedback Lead
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Review titled Outstanding support
Rated 5 stars out of 5
by Helen G - Posted on 18 August 2023
Contacted surgery for follow up from A&E attendance as soon as I mentioned cardiac condition I was given an appointment for today. The GP I met with listened to what I said, provided support & reassurance for my concerns but most importantly he explained everything that A&E had not. I over-run my time but still showed concern for which I was grateful and didn't 'rush me out' of the appointment. Thank you!!
Visited August 2023
Review titled Integrated Care Partnership - Och
Replied on 03 May 2024
Dear Helen G Thank you so much for your positive response. We are so happy that you have had a positive experience and that you were given the time you needed. The practice strives to provide the best care possible for its patients. We will continue to improve our services for the patients at the practice. Mrs L Batson Patient Feedback Lead