Integrated Care Partnership - Och
Alexandra Road, Epsom, KT17 4BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Integrated Care Partnership - Och.
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Sally Spencer - Posted on 04 March 2025
Yesterday 3 March I phoned the practice despite there being no appointments available the receptionist went out of her way to leave a message with my doctor who contacted me by phone. I appreciate the pressure that the staff are currently under she recognised my concern. I am very grateful thank you.
Visited March 2025
Review titled Integrated Care Partnership - Och
Replied on 04 March 2025
Dear Sally Spencer We thank you for your positive review and we are so glad that you are happy with your recent experience with the practice and its staff and that you got the advice you needed. We will continue to improve our services for the patients at the practice. Kind regards Liz Batson Patient Feedback Lead
-
Review titled When can we get appointments
Rated 1 star out of 5
by Linda Pidgeon - Posted on 04 March 2025
Yesterday I was told there are no appointments for next two weeks and to phone today when the following two weeks appointments would be available. I have called today to be told again there are no appointments. What is going on with Integrated Care Partnership? Since Covid the service is appalling and the few times since 2020 when I have managed to get an appointment there is not a single patient waiting in the waiting room! You have signs up asking for new patients but you cannot deal with the ones you have. It is very frustrating. I have been told by the receptionist that complaints need to go to management which apparently is not the doctors so here’s hoping someone in authority gets to see my comments.
Visited March 2025
Review titled Integrated Care Partnership - Och
Replied on 04 March 2025
Dear Linda Pidgeon We are sorry that you have had a bad experience at the practice, if you would like to contact the practice to arrange a meeting to discuss the issue raised, we would be happy to accommodate. Kind regards Liz Batson Patient Feedback Lead
-
Review titled Referral Letter
Rated 1 star out of 5
by Allison Connor - Posted on 10 March 2025
After waiting 2 weeks for an appointment to request a referral letter from my doctor to seek care via my private medical cover, I was then informed I would have to wait 2 weeks for the letter to be available for collection . I was informed there's a back log with the secretaries but in the next breathe the surgery is inviting new patients to join the practice. Clearly the practice is not coping with the patients they already have if you have to wait 2 weeks for an appointment, then a further 2 weeks for a referral letter.
Visited February 2025
Review titled Integrated Care Partnership - Och
Replied on 11 March 2025
Dear Alison Connor We are sorry that you have had a bad experience at the practice, if you would like to contact the practice to arrange a meeting to discuss the delay in your referral, we would be happy to accommodate. Kind regards Liz Batson Patient Feedback Lead
-
Review titled Fantastic experience
Rated 5 stars out of 5
by Francesca - Posted on 23 December 2024
I saw a doctor at the Old Cottage for my 4 year old daughter relating to an infection. She was really kind and very informative, explaining the detail about the tests, medications and explaining when the results could be expected and that she would check for these. We both left feeling very calm, cared for and well informed. Really fantastic doctor and experience.
Visited December 2024
Review titled Integrated Care Partnership - Och
Replied on 24 December 2024
Dear Francesca We thank you for your positive review and we are so glad that you are happy with the consultation your Daughter had with the Doctor at the surgery. We will continue to improve our services for the patients at the practice. Kind Regards L Batson Patient Feedback Lead
-
Review titled Good care from the Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
I had bloods today at cox lane the Nurse was very good and didn't cause any pain or discomfort and I didn't bleed. Very good and happy.
Visited December 2024
Review titled Integrated Care Partnership - Och
Replied on 23 December 2024
Dear Patient Thank you so much for your review. We are so glad your procedure went well with our Nurse and was pain free. We will make sure your comments are passed onto the Nurse at Cox Lane Surgery. Kind Regards L Batson Patient Feedback Lead
-
Review titled Great practice
Rated 5 stars out of 5
by Leonora Conneely - Posted on 06 January 2025
General Practitioners often get a negative press in terms of appointment availability and care. I wanted to thank Integrated Care Partnership for the amazing community support care they have given to both me and my father as he has become frailer as he has aged. He is not always a compliant patient but they are caring, understanding and so very supportive of me as a caregiver. I have my own health conditions and have always been able to get an urgent on the day appointment when needed and a routine one booked when more appropriate. I will continue to recommend and endorse Integrated Care Partnership as a practice. I really cannot thank them enough for all they have done and continue to do.
Visited November 2024
Review titled Integrated Care Partnership - Och
Replied on 07 January 2025
Dear Leonora Conneely We thank you for your positive review and we are so glad that you are happy with the care the practice has given both you and your father. We will continue to improve our services for the patients at the practice. Kind Regards L Batson Patient Feedback Lead
-
Review titled Friendly practice
Rated 5 stars out of 5
by Susan and Christopher Perry - Posted on 08 October 2024
We had our flu vaccinations on Saturday morning. How efficient we were so impressed. Much quicker than pharmacy last year. Well done all the staff
Visited October 2024
Review titled Integrated Care Partnership - Och
Replied on 10 October 2024
Dear Susan and Christopher Perry. We thank you for your positive review and we are so glad that you are happy with how the Flu vaccine clinic went. We will continue to improve our services for the patients at the practice. Kind regards Liz Batson Patient Feedback Lead.
-
Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Every day this week I have called at 8am to get an appointment (there is no other way to get an appointment at this surgery). By the time I get through they have run out of appointments each day. I am in absolute agony and pain and now I think I will have to find a private GP just to get seen as my pain is increasing every day.
Visited July 2024
Review titled Integrated Care Partnership - Och
Replied on 10 July 2024
Dear Patient I am sorry to hear your experience from our practice has fallen short on this occasion. We are currently looking into different ways we can offer patients to book an appointment. If you would like to contact the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Liz Batson Patient Feedback Lead
-
Review titled practice going down hill
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2024
why are you still advertising new patients when it is impossible to get an appointment for 3wks i am told by my heart failure nurse to make a immediate appointment your desk states 3 wks or phone at 8 0clock in the morning . have you tried phoning at exactly 8 o clock you become caller no 30 or upwards these morning appointments should b given priority of there condition. thank you still trying to get an appointment
Visited June 2024
Review titled Integrated Care Partnership - Och
Replied on 11 June 2024
Dear Patient I am sorry to hear your experience from our practice has fallen short on this occasion. If you would like to email me with your details at syheartlandsicb.feedback.icp@nhs.net and I will look into the issues you have raised. Mrs L Batson Patient Feedback Lead
-
Review titled Type 2 Dabetes
Rated 4 stars out of 5
by R C - Posted on 22 March 2024
As a newly diagnosed type 2 diabetic I was provided with some very crucial information to assist me in the management of my new medical condition. Appointments for further blood tests and eye test were promptly organised. A meeting with the diabetic nurse was arranged as was enlisting my name for an online educational session. In brief, the medical, nursing and administration teams were very supportive. However, an appointment for foot care was not included. Diabetes UK identified peripheral neuropathy as a potential complication of diabetes. I wonder whether the management of Integrated Care Partnership would strive towards including such an essential aspect of care in the management of type 2 diabetes.
Visited March 2024
Review titled Integrated Care Partnership - Och
Replied on 07 May 2024
Dear R C Thank you for your review. The practice strives to provide the best care possible for its patients and we are glad you found your initial appointment useful. Sorry that you were not offered an appointment for foot care, we do provide this service, please contact the surgery and request an appointment. Mrs L Batson Patient Feedback Lead