Ireland Wood Surgery
Iveson Approach, Leeds, West Yorkshire, LS16 6FRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Fantastic practice - the reception team were great and handled the call quickly with professionalism. They were able to fit me in with an emergency gp appointment for my child (under 2) within 20mins of calling. Nurses and gp doctors are warm, friendly and understanding. Very impressed with the level of service they provide! Keep up the good work
Visited March 2023
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Anonymous, Thank you for taking the time to leave this review of our practice. I am so pleased to read that you were able to access the appointment you required for your child so quickly and that you were treated with professionalism and warmth by our team. I will ensure that this feedback is passed on to the entire team at Ireland Wood Surgery. Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Where are the GPs? What do they do?
Rated 2 stars out of 5
by Natalie Pemberton - Posted on 13 March 2023
Where do I start? You cannot get a routine appointment with a GP for at least 3 to 4 weeks. If you ring for an urgent on the day, even if you ring as soon as the phones open you can find yourself in the 20-30s in the queue so absolutely no chance getting an appointment that day. After having a toe amputation last year, podiatry at St James’ suggested I ask for a foot covering for the shower on prescription. They refused to do this or couldn’t be bothered. I am flying next month and as stipulated by both the airline and airport I asked for a GP letter so I could take my diabetes medications and needles in my cabin luggage. They refused suggesting that it could go in my hold luggage as it would be less for me to carry. This is despite the fact that insulin and blood sugar test strips can be damaged in the hold because of the cold. And what happens if your hold luggage goes missing in transit. They also didn’t bother to find out whether I was actually taking hold luggage anyway. It seems they are quite happy for me to risk my health because they are too busy or too lazy to write a letter. And to add insult to injury they also cancelled my phone (not in person) diabetes review last week with a nurse when it used to be a GP. This was with an hour to go. What do the GPs at Ireland Wood actually do? They certainly don’t do anything for me.
Visited March 2023
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Natalie, Thank you for taking the time to leave this review of our practice. I am sorry that you are unhappy with the service you have received from our surgery. The practice offers a number of routes to access, including our urgent on the day triage appointments which patients must request via phone each day. This clinic is for urgent problems that require GP contact on the same day. We are aware that the telephone systems are busy first thing in the morning, and as such we have developed other methods for patients to contact the practice meaning that they do not have to wait on the phone. If you look at our practice website and Facebook page you will see that you can contact the surgery via online service or via e-consultations. Sending an e-consultation via the practice website allows patients to get in touch without adding to waiting times on the phones. I understand that the issue you had with the letter request was resolved, but would like to assure you that such requests are processed as per our practice policy and come with a charge. I would also like to assure you that our GPs and clinicians work extremely hard to provide an excellent service to our large and complex practice population. If you remain unhappy with the service that the practice provides, you are under no obligation to remain a patient at the surgery and are free to register elsewhere if you so desire. With regards to the nursing review which was cancelled; occasionally we have to cancel appointments at short notice due to unforeseen circumstances such as staff sickness or personal emergencies etc. We always try to rearrange such appointments as quickly as possible and apologise to our patients for any inconvenience caused. Unfortunately this cannot always be avoided and I am sorry if the cancellation of your appointment caused you any distress or inconvenience. Thank you Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Fantastic reception staff
Rated 5 stars out of 5
by David Malcolm - Posted on 23 February 2023
I wanted to leave some well deserved positive feedback about the reception team at Ireland Wood surgery. They are always extremely busy yet are always polite and patient. Each and every interaction I have had with the staff has been positive and helpful. They always go above and beyond...even when they are ten deep at the desk!. Well done to you all...I have finally found the gp practice that care and have the time for you.
Visited February 2023
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Mr Malcolm, Thank you very much for leaving this review. Our reception team has an extremely difficult job in a very challenging environment and they often do not get the credit that they deserve. I know that they will be very happy to read this review and hear your feedback of the service they provide. Thank you and Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Brilliant.
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Having moved into the area My Dad recently registered at Ireland Wood and they have been absolutely fantastic. The practice is very well organised and accessible compared to his previous experiences. Everyone has been friendly and highly professional. He has several chronic conditions and the tailored and skilled care he’s received over the last couple of months has made a huge difference to his quality of life. Last week, while attending a Nurse appointment, he became slightly confused. A GP and Nurse went above and beyond in identifying an infection that was completely unrelated to his appointment and ensuring he received the appropriate treatment. The quality of care he’s received has been outstanding. Thank you to everyone at the practice for everything you do, especially in such challenging circumstances.
Visited December 2022
Review titled Ireland Wood Surgery
Replied on 19 May 2023
Dear Anonymous, Thank you for taking the time to leave this review of our practice. I am very pleased to read that your Dad has had such a positive experience at the surgery. Our clinical team works extremely hard to support our patients and ensure they receive an excellent level of care. The administrative and reception teams do everything that can to offer an efficient and organised service and ensure that we are able to provide the appointments needed to serve our patient population. It is so appreciated when the efforts of the entire team are acknowledged by our patients, and I will make sure that this is sent to the entire team at Ireland Wood. Thank you once again and Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice