Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ridiculous
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2024
Tried to Order statins through the prescription line before Christmas shutdown to be told I cannot as it is 4 days early, which includes the weekend....Really, we are going away for Christmas and apparently that is the policy, not sure what they think my mother is going to do with them, so she will be without her statins over the Christmas period, well done!! If they had let me order them today it takes 72 hours for delivery so would have then received them next week!!!
Visited December 2024
Review titled Iridium Medical Practice
Replied on 29 December 2024
Dear Patient, Thank you for your feedback. I have discussed this with our Prescription Line Team and there appears to be a misunderstanding. Please contact the Patient Experience Team or the Reception Team so we can quickly assist you in this matter and clarify the matter for you. Best wishes, Patient Experience Team
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Review titled Medication
Rated 3 stars out of 5
by Susan Coates - Posted on 28 December 2024
I put my prescription in on the 11th December to pharmacy2U a couple of days later I recieved a message saying they were still waiting for my GP to approve my prescription. I had to contact my surgery on Friday as I need my anti coagulants this is ridiculous the surgery know when my medication needs renewing. I have 4 days left of my anti coagulants as I am at risk of blood clots otherwise so I hope this gets sorted quickly.
Visited December 2024
Review titled Iridium Medical Practice
Replied on 29 December 2024
Dear Susan, Thank you for y our feedback. Further our telephone conversation today, it appears that Pharmacy2U have not submitted your prescription request. However, we have submitted it for you today and will call you tomorrow to confirm the prescription has been sent. Please remember you can call our Prescription Helpline for assistance with medication queries. Best wishes, Patient Experience Team
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Review titled Good practice
Rated 5 stars out of 5
by Mr Mark A Shakespeare - Posted on 14 September 2024
Excellent care and treatment and was talked through the asthma review all explained very well. Also, provided my blood test results which were printed out. A thorough assessment and very happy with the outcome.
Visited September 2024
Review titled Iridium Medical Practice
Replied on 08 October 2024
Dear Mark, Thank you for your positive feedback. We are pleased that you had a happy experience with us and we shall pass your comments on to our staff. Best wishes, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Shamim - Posted on 04 September 2024
I had an issue with a service I had been referred to and contacted my GP about my concerns at the poor service I received and they were quick at getting back to me and offering a solution.
Visited September 2024
Review titled Iridium Medical Practice
Replied on 08 October 2024
Dear Shamim, Thank you for your feedback. We are pleased that your concerns were immediately looked into. Best wishes, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
Attended practice for blood tests. Very pleased with how I was treated. The HCA carrying out the procedure was very caring and reassuring and made me feel relaxed throughout the visit.
Visited September 2024
Review titled Iridium Medical Practice
Replied on 08 October 2024
Dear Patient, Thank you for your review. We shall pass on your comments to our HCA. Best wishes, Practice Management Team
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Review titled Not a bad practice
Rated 4 stars out of 5
by WTruman - Posted on 14 September 2024
Todays visit was a good one except the car park was not open , so had to run the risk of a parking ticket . The nurse I saw was great wished you had more like her . She was quick and kind and caring . Would like to know why people who work all week , why can’t they not get a Saturday morning appointments for blood test . There are no appointments after 4 .
Visited September 2024
Review titled Iridium Medical Practice
Replied on 26 October 2024
Dear WTruman, Thank you for your feedback. We do have appointments on Saturdays and late evenings, especially for workers. Next time, please ask the Receptionist for a weekend or late evening appointment and we will do our best to accommodate you. Best wishes, Practice Management Team
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Review titled Not good at all. Can't wait to switch to another surgery.
Rated 1 star out of 5
by Dave England - Posted on 13 August 2024
Our small family GP surgery was merged into Iridium several years ago and it's just been a constat stream of frustration & poor treatment. You never see the same doctor twice so when your suffering long term problems your constantly having to explain everything from the beginning and often get given a completely different diagnosis from each person you see even though you are describing the same symptoms. And after been admitted to A&E by problem ended up been none of the things any of the 5-6 doctors I had seen at Iridium had said it was and as it turned out i'd also been perscribed tablets that made things worse for me and which shouldn't have even been prescribed for the thing that doctor said he felt it was. I've also come to find out that they have 2 sets of medical records for me at the surgery and that neither are complete and that some of the notes made by doctors i've seen have not even been done correctly & missed out big chunks of symptoms I had described to them during the consultations. It's also often difficult to even get in touch with them. I've been waiting on the phone for over an hour today trying to get in touch with the nurse. And this is a regular problem. It's just an awful practice, The worst i've ever been with in the 46 years i've been alive and i'm currently in the process of transferring to a smaller one thats been recommended by my wife's brother who also left Iridium about 2 years ago due to having similar complaints. Goodbye & good riddence!
Visited August 2024
Review titled Iridium Medical Practice
Replied on 29 August 2024
Dear Dave, Thank you for your review. We are sorry to hear about your negative experience. Please contact our specialist Patient Experience Team so we can look into this matter further and assist you. Best wishes, Practice Management Team
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Review titled Good service from nurse
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
The service I received from the nurse was excellent . They did a quick check up . And cancelled an appointment that I didn't require.
Visited July 2024
Review titled Iridium Medical Practice
Replied on 29 August 2024
Dear Anonymous, Thank you for your review on our service. We shall forward your feedback to our nurse. Best wishes, PRACTICE MANAGEMENT TEAM
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Review titled Brilliant nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
The nurse was understanding and very good. I felt at ease at my appointment and it wasn’t rushed. Really lovely nurse. Need a few more like this.
Visited July 2024
Review titled Iridium Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you for your feedback. We are pleased to hear you had a good experience with us. We will pass on your kind comments to this Nurse. Best wishes, Practice Management Team
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Review titled Very happy with the service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
Had a service provided by a doctor and their assistant … they were both amazing made me feel very comfortable and welcome would definitely recommend
Visited July 2024
Review titled Iridium Medical Practice
Replied on 20 July 2024
Dear Patient, Thank you for your feedback. We are pleased that you had a positive experience with us and our clinical staff. We will pass on your kind comments. Best wishes, Practice Management Team