Island City Practice
Nutfield Place, Portsmouth, Hampshire, PO1 4JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incompetence
Rated 1 star out of 5
by Dorota - Posted on 18 April 2024
I had to go back and forth few times as my test sample was lost, then they informed me wrong. I still didn't have any further help after 2-3 months with my health condition.
Visited April 2024
Review titled Island City Practice
Replied on 19 April 2024
Dear Dorota We are sorry to read your comments. It is difficult to address the issues you have raised with the information you have given. We would be happy to fully investigate your concerns if you provide us with some more details. Please email us on j82085.sms@nhs.net so that we can help you further. Thank you
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Review titled Anima is ruining this doctors surgery!
Rated 1 star out of 5
by Grace Smith - Posted on 11 April 2024
I’ve had to do 5 anima requests in the past week as each time the requests are closed - I’ve been given an appointment in two weeks! I’ve ended up calling twice in tears as need to see someone asap. The receptionists give the indication they just don’t care. It’s impossible to speak to an actual doctor. I’ve been told a note has been passed to my GP - yet I’ve heard nothing. I have explained I am not sleeping but they want me to wait for an appointment! Yet I’ve been in the surgery before where people have kicked off and been seen the same day - is this what it’s come to?
Visited April 2024
Review titled Island City Practice
Replied on 11 April 2024
Thank you for your feedback. I am sorry you are dissatisfied with our new Anima service. All Anima requests are reviewed by a clinician and triaged to help us determine which patients can safely wait for an appointment and which patients need to be seen urgently so we can treat patients according to clinical need. We have checked your records and note that 4 of your Anima requests related to the same issue and a routine appointment with a GP was determined appropriate. The 5th request was also triaged as requiring a routine appointment. We recognise that our ability to offer routine patient appointments is often in a longer timeframe than we would like. Unfortunately, general practice is facing unprecedented demand, which is outweighing capacity, and we can only work with the resources at our disposal. We note you have two GP telephone appointments scheduled for 16 April and 22 April. We are sorry that you are concerned about this change which we see as an improvement to the services we provide. Anima has enabled the surgery to field 30% more patient requests than we were able to do before the system was introduced.
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Review titled Utterly negligent. Avoid if you value your health
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
I tried to make an appointment because I was told by staff at the St Marys Urgent care centre that it was urgent and crucial. They made me spend an hour registering for online appointments and then took 24hrs to respond at which time this was only to book a telephone call with a pharmacist with the earliest slot in 5 days. Totally unacceptable.
Visited March 2024
Review titled Island City Practice
Replied on 13 March 2024
Dear Patient. I am sorry to receive your feedback as we do strive to offer the best care we can. I note you have posted anonymously but would be happy to investigate fully if you would contact me directly. Our email address is j82085.sms@nhs.net. We have introduced Anima to improve the services we offer to our patients and enable us to run more effectively and efficiently. I'm sorry this was not your experience. Ann Turner Practice Manager
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Review titled Communication
Rated 2 stars out of 5
by Lee Mills - Posted on 07 March 2024
I am waiting for a telephone call back from a gp, which having spoken to a care navigator and the prescriptions dept I am still not sure is coming or when. I have a current condition which affects my heartate (i take AF mediction already), my blood pressure (I take medication already) and my breathing. I am on a trial tablet which works but runs out Sunday. I was told to take the course, then stop and see if symptoms returned which they did a day and a half later. Fortunately I held some back - expecting this delay. I do not know the next step and what I am supposed to do when I take my last tablet.
Visited March 2024
Island City Practice has not yet replied.
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Review titled New to Practice
Rated 5 stars out of 5
by John McDermaid - Posted on 01 March 2024
I have only just joined this practise on recommendation of my son and family, I requested a prescription, and received it the same day,apart from 2 items that the pharmacy didn't have, excellent service for a complete stranger.
Visited February 2024
Review titled Island City Practice
Replied on 01 March 2024
Dear Mr McDermaid. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager
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Review titled Useless receptionist
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
All I wanted today was to talk with my doctor, I had to call 4/5 times and still told me to use the anima online system, I have no laptop and my phone is half death, manage to do it with someone else phone still is not working, the anima website says that is still possible to call or visit but the receptionist refused to help me, she directly said I'm not able to talk with my doctor, now me and my brother have a very bad fever and left completely helpless by the practice only because the receptionist refused to do her job. Was able to use anima but did not give me access to the appointment and says emergency only so I called the practice a 4th time and again the receptionist did not want to let me talk with my doctor. Lake road has become a joke.
Visited February 2024
Review titled Island City Practice
Replied on 19 February 2024
Dear Patient. I am sorry to receive your feedback as we do strive to offer the best care we can. I note you have posted anonymously but would be happy to investigate fully if you would contact me directly. Our email address is j82085.sms@nhs.net. We have introduced Anima to improve the services we offer to our patients and enable us to run more effectively and efficiently. I'm sorry this was not your experience. Ann Turner Practice Manager
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Review titled Prompt excellent service
Rated 5 stars out of 5
by Liz Krys - Posted on 13 November 2023
Thank you for providing excellent service, there are so many ways to access General Practice, which make it possible for all my family. We all work, and are busy. With patience, I can access this. You have addressed all our concerns, respecting our ideas and expectations. You have followed up after receiving advice from Secondary Care. You gave also been proactive with health prevention. Every encounter has been professional, courteous, friendly and prompt. Thank you for the great job you all do.
Visited November 2023
Review titled Island City Practice
Replied on 14 November 2023
Dear Miss Krys. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager
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Review titled Booking a repeat GP appointment
Rated 3 stars out of 5
by Anonymous - Posted on 06 December 2023
The experiences I have had with GPs at this practice has been excellent face to face and on the phone. However, my experience when trying to make a repeat appointment (that the GP asked me to do) has been dreadful. There are no appointments ever on line. It took 3 visits to the surgery to get my last repeat appointment. Currently I have made three visits to get another repeat appointment and have not managed to get one. Admin staff are variable in the way they advise you. It is very upsetting to feel that you literally can't see a GP when you have been advised to.
Visited November 2023
Island City Practice has not yet replied.
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Review titled Gone downhill since joining the other two surgeries
Rated 1 star out of 5
by Emma - Posted on 04 December 2023
Before Covid Sunnyside was brilliant and I would have highly recommend it and did. But now, definitely not. I’ve been diagnosed with a rare illness and my doctor at the time was amazing, that Dr has since gone on long term leave so I’ve not seen them for a long time. I keep getting sent over to Lake rd and seeing different Drs that don’t understand my illnesses and ask me questions like what do you want us to do?! Why are you on this medication?! I go to them for help they are meant to tell me what’s best. They don’t listen. I don’t have much fight left in me and sometimes don’t see the point in trying to argue with them as they all just seem to look after themselves and not worry about the patients. It’s not just me it’s been the same for my mum, she’s disabled asked for the doctor to do a home visit because she was so ill they refused, a week later she tried again the only reason they came out was because my brother took over the call and my mum ended up in hospital. Which could have all been avoided if doctor had came out in first place. We both have compromised immune systems so have to be extra careful.
Visited November 2023
Review titled Island City Practice
Replied on 05 December 2023
Dear Emma. We are sorry to receive your feedback as we do strive to offer the best care we can. As you have posted anonymously, it is difficult to investigate your specific issues. We would be happy to investigate fully if you would contact us directly. Our email address is j82085.sms@nhs.net. Ann Turner, Practice Manager
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Review titled High blood pressure.
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2023
I had an appointment with the Lake road surgery for 9-10 this morning I got there on time and then I was Told I had to go to Sunny side surgery which is through Portsmouth in heavy traffic .I have never been there before and had to find it,so when they did my pressure it was high because I was so angry .
Visited October 2023
Review titled Island City Practice
Replied on 26 October 2023
Dear Patient. We are sorry to receive your feedback as we do strive to offer the best care we can. Island City Practice offer a walk-in clinic at both Lake Road and Sunnyside surgeries each morning between 9.00-10.00am where blood pressure can be checked. As you have posted anonymously, it is difficult to investigate why you were asked to travel from Lake Road to Sunnyside. We can appreciate your frustrations and would be happy to investigate fully if you would contact us directly. Our email address is j82085.sms@nhs.net.