Island City Practice
Nutfield Place, Portsmouth, Hampshire, PO1 4JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best Practice
Rated 5 stars out of 5
by Tracy M - Posted on 02 December 2024
Having been fortunate enough not to have needed to attend my GP practice for some years, I cannot say how impressed I have been with the wonderful service I have received in the past week from the team at Sunnyside. I felt listened to and have been sent speedily for a range of tests by the lovely GP. The reception staff have all been so helpful and pleasant but special mention must go to the young male receptionist. I was in the waiting area last week while he was dealing with a patient who presented at reception with some odd sounding symptoms. It quickly became apparent that the lady had mental health issues and was deluded as to the nature of her alleged symptoms. Nonetheless, he responded to her with care, attention and respect and I greatly admired his non-judgmental and thoughtful approach as well as the time he took to take the necessary details. Amidst a sea of doom and gloom about the NHS, it is a great pleasure to sing the praises of this outstanding practice and its team.
Visited November 2024
Island City Practice has not yet replied.
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Review titled Nurse practitioner - brilliant
Rated 5 stars out of 5
by Laura H - Posted on 14 November 2024
The paediatric Nurse practitioner was brilliant with my daughter 10/10 service. Thank you! I have always had a positive experience with the surgery.
Visited November 2024
Island City Practice has not yet replied.
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Review titled helpful
Rated 4 stars out of 5
by jayne Dowling - Posted on 07 December 2024
I want to leave a compliment to one of the doctor's at Island City Practice, I spoke to a lovely GP on the 5th Dec, round about lunch time, she had so much sympathy and understanding of my health problems She listened with great care and a lovely caring attitude towards me made me feel better, she also gave me some info and put me on the right track, so I want to say a big thankyou to the GP. Thankyou again for your help. Kind Regards Jayne Dowling.
Visited October 2024
Island City Practice has not yet replied.
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Review titled Terrible service offered
Rated 1 star out of 5
by Daniel Wearn - Posted on 23 October 2024
Being a care coordinator I would expect simple communication skills, considering I have just been discharged from hospital I contacted my doctor for support therefore I asked to speak to my doctor. I was told to submit a request via their online portal. A random doctor, without understanding my case or calling me just closes down my request to speak to my own doctor, whilst given incorrect information. I then called in again to discuss this, I then spoke to the same person again who went to check with the doctor. I mentioned that I wanted to speak with my own doctor and not a random duty doctor. He then said this has to be requested via email. Patients don’t know whether they are coming or going, asked to speak to another receptionist as he clearly didn’t understand or want to take the time to resolve this for me. He stated no, I then asked to speak with the practise manager, again said no then terminated the call. The practise should be ashamed…
Visited October 2024
Review titled Island City Practice
Replied on 04 November 2024
Dear Mr Wearn We are very sorry to hear that your experience with Island City Practice was not positive. You have written in separately with your concerns which will be addressed and we will contact you directly. Thank you for your feedback . Ann Turner Practice Manager
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Review titled Lovely People
Rated 5 stars out of 5
by Bari Glew - Posted on 14 October 2024
I had an appointment today at 4pm (14/10/2024). The young lady that saw me was polite and very professional. She made me feel totally at ease and was an absolute Angel. 10/10 Fantastic. The Receptionists are always lovely there too. Thank you. x
Visited October 2024
Island City Practice has not yet replied.
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I contacted this surgery today for a same day triage appointment for my auntie, first of all I appreciate they couldn’t discuss her medical records as I don’t have consent but the rudeness of your reception staff are unreal, clearly the receptionist got out of bed the wrong side for the way she spoke to me rude abrupt and extremely unhelpful. Since when was going to a n e an option and clogging it up up there when your not sick enough to be there??? We’re supposed to be lessening the pressure on our hospitals not adding to it , there was no help offered at all other than submit a request online or go to a n e thank god I’m not at this practice and won’t have to encounter this person who lacks people skills
Visited October 2024
Review titled Island City Practice
Replied on 04 November 2024
We are sorry to read that your recent experience with Island City Practice was not positive. Our staff are well trained and professional but we acknowledge that sometimes communications could be handled differently. As you have posted anonymously we are not able to address your specific concerns. If you would like us to investigate further please email us on J82085.sms@nhs.net. Thank you for your feedback Ann Turner Practice Manager
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Review titled Great team
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2024
Over the last year I have had to access GP services much more than I have had to before, both for myself and my son. My experiences have been very positive, receiving clear responses and being seen when appropriate. I particularly wanted to compliment one of the GPs I saw recently, who communicated all the information incredibly clearly and in enough detail for me to understand, I found him to be approachable and reassuring. Despite the pressures on GP services, I really feel the team are working well to manage what must be an overwhelming task!
Visited September 2024
Review titled Island City Practice
Replied on 04 November 2024
Thank you for your feedback. Our staff work hard to provide patients with a good and positive service which is not always acknowledged. Many thanks. Ann Turner Practice Manager
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Review titled Great practice and excellent service
Rated 5 stars out of 5
by Jeremiah - Posted on 20 August 2024
Had a great service from the receptionist down to the doctor, I like how I was attended to and I leave a 5 stars review for the practice.
Visited August 2024
Island City Practice has not yet replied.
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Review titled Very prompt service
Rated 5 stars out of 5
by Laura - Posted on 12 July 2024
positive experience Today sent in a anima for strep throat and within 2 hours prescription sent. Thank you
Visited July 2024
Island City Practice has not yet replied.
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Review titled Success!👍
Rated 4 stars out of 5
by Sonia - Posted on 28 June 2024
My recent contact with the surgery was through the new Anima app and although a little frustrating to use at first, once I’d got my head round it I found it relatively easy. I’d just like to say a big thank you to the staff at the surgery for supporting me with my request which came out trump’s and the treatment I received is working well. All the dots did join up in the end, and I would feel more confident using Anima in any other event. Thanks very much to the team at the surgery for a job well done.👍
Visited June 2024
Review titled Island City Practice
Replied on 04 November 2024
Thank you so much for your feedback. Our staff work to provide patients with a positive experience which is not always recognised. We acknowledge that, as with any change, not all patients will be enamoured with Anima. We are pleased to read that you found it easy to use and would feel confident to use it going forward. Thank you once again. Ann Turner Practice Manager